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Why won't verizon stores match prices on phones?

spartanthug

Nov 10, 2005, 4:16 PM
If I can buy a phone online or at an authorized retailer for 220 dollars, why do verizon stores sell it for 350 and are not willing to match the prices? 👿
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gunny

Nov 10, 2005, 4:23 PM
I think you no the answer 😁

but do share 🙂 what phone?

If it helps I'm pissed now 😈
verizon you bastard
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MIKE3222

Nov 10, 2005, 4:41 PM
and does the online site offer any warranty or trial period on the phone? that's why the corporate doesn't mind charging more, they can get it.
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djdelay

Nov 10, 2005, 6:31 PM
don't forget the extra ETF you most likely pay for going through them.

Oh yeah, and the fact that half of that discount is mail-in rebates that you can't send until 6 months into your contract and before 8 months into your contract, otherwise they are invalid.

And also, there is most likely no live support for that (in person, or on the phone) company should you have a problem
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spartanthug

Nov 11, 2005, 11:11 AM
I am talking about specifically the LG VX-9800, but all phones in general seem to be cheaper from random sites on the web compared to in the store.
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pete1660

Nov 11, 2005, 11:23 AM
There is little overhead in web based sales, so they can drop prices. My favorite people are the ones who come shop in my store, ask me all the questions and then call me up later when they're having trouble signing up online. Gee, thanks for caring. Online sales are great, just don't bother a commissioned based person in a store when your phone you bought on some generic online store breaks. Try getting a hold of the internet company...oh wait, they probably don't care either
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ralph_on_me

Nov 11, 2005, 1:06 PM
pete1660 said:
There is little overhead in web based sales, so they can drop prices. My favorite people are the ones who come shop in my store, ask me all the questions and then call me up later when they're having trouble signing up online. Gee, thanks for caring. Online sales are great, just don't bother a commissioned based person in a store when your phone you bought on some generic online store breaks. Try getting a hold of the internet company...oh wait, they probably don't care either


*applause*

That applies to everything online as opposed to stores and not just cell phones. I couldn't agree with you more pete.
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spartanthug

Nov 11, 2005, 11:26 AM
Re:
"There is little overhead in web based sales, so they can drop prices. My favorite people are the ones who come shop in my store, ask me all the questions and then call me up later when they're having trouble signing up online. Gee, thanks for caring. Online sales are great, just don't bother a commissioned based person in a store when your phone you bought on some generic online store breaks. Try getting a hold of the internet company...oh wait, they probably don't care either"

Agreed, but if the conumer buys a phone from one of the web based shops, and takes it into a verizon store for service, what's the differece between that and buying from a radio shack or a best buy where they are not commission based either.
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crazyeaglefan236

Nov 11, 2005, 11:49 AM
OK. Lets say you and I sell the same product. I have a storefront for you to come in and have help selecting the phone, purchasing the phone, and help after the sale. You have a web based site that you will never talk to the customer, see the customer, or offer any other help to the customer. Heck, you could even operate this out of your own bedroom for all anyone knows. I need to average a hundred bucks a sale to make this worth my while in terms of a business venture. You can operate at 20 bucks a number because every number is prue profit. Now lets say that everyone decides that it doesn't matter if there is local store fronts or not, they will just save that 80 bucks and buy online. Now that online person is hitting bonus levels....
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crazyeaglefan236

Nov 11, 2005, 11:54 AM
Sorry...pure profit...and of couse those numbers were fictitional...
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nextel18

Nov 11, 2005, 11:51 AM
easy...

retail stores have more expenses then online stores.

authorized reps can also have less expenses then retail stores too through agreements and things of that nature.
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spartanthug

Nov 11, 2005, 12:37 PM
So, then why should anyone ever buy a phone, from a consumers perspective, from an authorized retailer not on the internet?

If someone can save 150 dollars, why not?

The verizon stores have a purpose since you remain their customer long after you purchase a phone, but the authorized store fronts don't even offer tech support normally, so seriously, why not save 150 dollars. And on that note, if you go into a Verizon store, and they know that you can buy the same phone for 150 less, why wouldn't they match it?
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nextel18

Nov 11, 2005, 1:01 PM
i actually did a presentation with regards to e-commerce and the internet and mentioned some things why customers are skeptical of buying stuff online.

actually online sales have actually increased year over year.

the reasons why not many shoppers buy stuff from online mainly becuase of return policies, safety, trust, product quality and a few other things.

when you buy it with credit cards you are safer but customers want more assurance that they will be 100 percent protected just in case if they are a fruad.

if the internet and e-commerce get security and thos things i just mentioned many more people would just buy things from online which will affect stores becuase they wont make as much money as before. that is why e-busi...
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crazyeaglefan236

Nov 11, 2005, 1:23 PM
Did you know that authorized indirect agents have the LOWEST churn rate of all the sales channels for VZW? There has to be a reason for that? Hummm...

1st. I wouldn't push a customer to buy something from me that wasn't right for them. Why? When that person goes somewhere else and they push it on them, down the road that person will dislike the place they bought it from and remember that I told them so...word of mouth advertising.

2nd. I provide loaner phones. You think this isn't a big deal? How about that businessman that relies on his phone and he breaks it. He has insurance, so the replacement is taken care of...but he will have to wait a couple days to get the replacement. Now, how much value would a loaner phone be for ...
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spartanthug

Nov 11, 2005, 2:18 PM
1. great, that has to do with you business, and doesn't really affect the consumer.

2. That is huge! I am very impressed that you provide loaner phones, I didn't know there were stores out there that still did this.

3. again, means nothing to the fiscal minded consumer.

4. again, means nothing to the fiscal minded consumer.

5. I don't really know what your last statement means, but as far as having a tech on hand, that's a huge plus. And no matter where you buy the phone, you are able to use that tech.
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nextel18

Nov 11, 2005, 2:29 PM
spartanthug,

do you understand why stores dont match or offer the same value for the same phones online?
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crazyeaglefan236

Nov 11, 2005, 2:31 PM
It is a good thing that the 3rd and 4th reasons mean something still today. For the economy's sake...
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spartanthug

Nov 11, 2005, 2:34 PM
Nextel,

Still not a clue. I understand why authorized sellers cannot match another authorized sellers price. But Verizon theoritically has the most phones to sell, since it is their phone. So, how can they be undersold?

Eagle,

Sorry, but that's the American way.
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crazyeaglefan236

Nov 11, 2005, 2:37 PM
Then don't blame this piss poor economy on GW Bush. And don't come into my store needing help...

If Verizon Wireless would always undercut everyone...and they control the phones...I would think that would fall into the antitrust laws...
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spartanthug

Nov 11, 2005, 2:40 PM
I am not saying they should undercut, but they should at the very least match its own competition. It's pretty pathetic that they don't.

why would I not blame this piss poor economy on GW Bush and where did that come from?
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nextel18

Nov 11, 2005, 2:43 PM
they need to make a profit my friend.. (i mean the stores)

if you dont make a profit in the stores, there are no point of having a store..
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crazyeaglefan236

Nov 11, 2005, 2:52 PM
That was a side bar comment nothing against you. I just know people that will buy buy buy online and then complain when local businesses are closing up that it is all Bush's fault. Of course the fact they didn't support these businesses had nothing to do with it at all...


But why would Verizon Wireless lose money to get a customer that is going to be thier customer anyway? Why? It wouldn't make sense to match.

Think about it. They are going to get the customer either way. Why give up money to get them? It is like I had an issue with the local retail store giving up free accessories to get a customer that was eligible for the NE2. They are the only place that could offer the NE2...since they already were selling the phone fo...
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nextel18

Nov 11, 2005, 3:08 PM
i am not understand why he doesnt get this, but it is simply easy to understand...

basically, if many people start to use the online channels, retail stores will be closed.

"I just know people that will buy buy buy online and then complain when local businesses are closing up that it is all Bush's fault"

if they do, its pathetic.. lol..
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nextel18

Nov 11, 2005, 2:41 PM
ok...

i am not sure why you dont get it but that is ok..

we are comparing online to verizon stores right?

this is what verizon needs to do with their stores.

1. rent
2. utilities
3. insurance
4. paying workers
5. advertise
6. has inventory which costs
7. other expenses.
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this is what online stores do.

1. pay to maintain their website which is a nominal fee.
2. dont pay for utlities cept for their ISP
3. dont pay for insurance
4. dont pay workers
5. dont pay rent (unless it is for a domain name which only costs are minimal)
6. they dont advertise
7. no inventory.
8. buys it wholesale
9. others
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those are the main reasons why stores have to charge highier then online stores.

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crazyeaglefan236

Nov 11, 2005, 3:04 PM
Just remember. As stated...they:

1. Don't pay employees, who in turn buy things in your community and pay rent in your community and pay taxes in your community...all things that in turn support you back.

2. Don't pay local rent. So they don't pay someone usually local that in turns pays local taxes...spends that cash locally...which, once again, in turn usually means they will buy or purchase something that will support you either directly or indirectly.

3. In the long run...buying something cheaper online isn't the cheapest.


Here is a typical example:

I worked for a dealership in West Virginia that sold Chevrolet. They sold many other lines too and had a gigantic used car lot. The used car lot was so large they had a...
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nextel18

Nov 11, 2005, 3:10 PM
i know this whole thing about retail and online retail...

sometimes it actually helps the local businesses especially if that store has an online channel, but if they dont then yea i would agree that it will hurt the local businesses. nontheless, it is very important to any business that they were to grow by another channel such as online since it is so cheap to do so.
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crazyeaglefan236

Nov 15, 2005, 4:30 PM
I agree too, but the problem with the indirect channel is that we cannot sell nationally like a wirefly or an inphonics...so, where do you submit the ads? How do you do this so that I can get credit for those numbers?
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