Whats the problem verizon?
I've been a verizon customer for about 3 years now and have been happy with them above all others - but there are two things that I gripe about: 1) Unlike many other carriers, they have to figure out a way to charge extra fees for absolutely everything. For example, I remembered googles launch of mobile support for their maps. I thought I would check it out, knowing what I was going to find. See for yourself: http://www.google.com/glm/getstarted.html? Notice what network isn't supported? Awhile back it was also yahoo with several of their services. 2) The phones. Everyone knows this. They take forever to get them, and when they do they are F***ed up. Such as the infamous V710 BT issue. There are no excuses, period. Right now, I am fed up eno...
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i know exactly what you mean. VERIZON takes forever to release phones. it does drive me kinda crazy. we've been hearing about the new nokia, and the RAZR for ever! hopefully they'll start speeding it up soon. but i wouldnt switch to cingular because of some of their charges, im sure cingular has some hidden charges of their own. no provider is perfect.
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Taking forever to release the phones is sometimes good. That means they're testing the phones.(so they say) What really upsets me is when they do get a good phone (Nokia 6256i and 6236) they keep them from their good customers and make them available only to new customers and loyalty means nothing! If we want the phones we give up our NE2. Kinda seems backward to me.
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I see people saying this often; about new customers getting the perks over embedded customers. Verizon treats all customers the same. EVERY customer gets a new phone at 2 year promotional pricing (and maybe the added perk of up to 100.00 credit) every 22 months. If you are a brand new customer, you get a new phone at promotional pricing. Then they wait 22 months and the previously embedded customer's turn comes. And complaining that you have to reset the NE2 for upgrading early? The NE2 is a thank you after having had your phone for 22 months. This is not a constitutional right. It is a perk. If you want to get a new phone at the promotional pricing before your time, which costs Verizon money by the way, why should you also get rewarded for ...
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Wouldn't it make more sense for Verizon/Cingular/every cell company to be service providers and let the equipment manufacturers sell phones. This seems to be one of the reasons that customers blame cell companies and sales people for crappy phones. As long as cell companies dictate what can be used on their network then customers will have the same complaints. No other industry does this, Shell doesn't sell cars, Dish network doesn't sell TVs.
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Dish Network sells the receiver though and you have to get theirs (at a discount of course).
I doubt you understand what you think you wish for. People think eliminating contracts and/or phone deals would help the market. Sorry, wrong, it would hurt the market for years to come until costs vs. income could be stabilized. Currently carriers can rely on agreements for revenue to forecast spending. Take away handsets and you can't do that. Carrier capital investment goes bye-bye and rates stop getting better.
I doubt you understand what you think you wish for. People think eliminating contracts and/or phone deals would help the market. Sorry, wrong, it would hurt the market for years to come until costs vs. income could be stabilized. Currently carriers can rely on agreements for revenue to forecast spending. Take away handsets and you can't do that. Carrier capital investment goes bye-bye and rates stop getting better.
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You are also forgetting several other key issues that would come up if the phones were sold directly from manufacturer to subscriber.
1} The amount of customers even aware that all cell phones do not work on the same technology is an appallingly small percentage. Taking that into consideration, think of how many customers would blindly purchase an IDEN phone because they like the Direct Connect, but they live in BFE Iowa where only analog is reliable. This would be a common occurrence. (RazR v3 w/ sprint, vx9800 w/ cingular, i890 with tmobile) Mobile technology is simply too complicated for the average end user to ever be able to make an informed descision without intervention from the carrier.
2} Testing and compatability. Becau...
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1} The amount of customers even aware that all cell phones do not work on the same technology is an appallingly small percentage. Taking that into consideration, think of how many customers would blindly purchase an IDEN phone because they like the Direct Connect, but they live in BFE Iowa where only analog is reliable. This would be a common occurrence. (RazR v3 w/ sprint, vx9800 w/ cingular, i890 with tmobile) Mobile technology is simply too complicated for the average end user to ever be able to make an informed descision without intervention from the carrier.
2} Testing and compatability. Becau...
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someone said:...
I see people saying this often; about new customers getting the perks over embedded customers. Verizon treats all customers the same. EVERY customer gets a new phone at 2 year promotional pricing (and maybe the added perk of up to 100.00 credit) every 22 months. If you are a brand new customer, you get a new phone at promotional pricing. Then they wait 22 months and the previously embedded customer's turn comes. And complaining that you have to reset the NE2 for upgrading early? The NE2 is a thank you after having had your phone for 22 months. This is not a constitutional right. It is a perk. If you want to get a new phone at the promotional pricing before your time, which costs Verizon money by the way, why
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bpar said:
What really upsets me is when they do get a good phone (Nokia 6256i and 6236) they keep them from their good customers and make them available only to new customers and loyalty means nothing! If we want the phones we give up our NE2. Kinda seems backward to me.
But the 6256i an' 6236i ain't available only to new customers. ANYONE can walk into a Best Buy an' get one, like I did.
Now givin' up your NE2 to get an agent-exclusive phone, dat I can see as a legit gripe. But unless Verizon bans agents from havin' exclusive phones, I don' see a way out of it.
Only other way would be to make it cost-effective fo' agents to offer NE2, but dey wouldn't do it, 'cus it would screw over the corp stores, ...
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