Flashing Phones
Hopefully, one of the tech support guys or a VZW corporate employee can answer this one.
Customer brings in a phone - LG3200, originally a VZW phone has had it flashed to another carrier to use on their service. Realize that they want to bring it back to verizon service. We send them to a corporate store that has a machine (our store is indirect and corp store is 2 hours away). The customer comes back to the store and says that they wouldn't flash it. Saying something about that corp is not flashing phones to VZW software from any carrier. Even though it was a VZW phone in the first place.
Could someone give me a reason why this is? Is it because that VZW is losing money on phones when people flash?
We have called numerous Cust Care...
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Customer brings in a phone - LG3200, originally a VZW phone has had it flashed to another carrier to use on their service. Realize that they want to bring it back to verizon service. We send them to a corporate store that has a machine (our store is indirect and corp store is 2 hours away). The customer comes back to the store and says that they wouldn't flash it. Saying something about that corp is not flashing phones to VZW software from any carrier. Even though it was a VZW phone in the first place.
Could someone give me a reason why this is? Is it because that VZW is losing money on phones when people flash?
We have called numerous Cust Care...
(continues)
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i think the quick answer (the one i was given from my mgr (solectron employee)) is that moving network sw back and forth you run the risk of either frying the phone or damaging the computer (same reason we dont really want to flash a liquid damaged handset) I've also been told that sometimes even flashing the vzw sw onto a phone will not take it off of the other providers network. (odd) Case in point: customer gets a phone from warehouse VZW branded FRUA650. Only it for some reason has crickets OS on it. We attempt a flash, but nogo it still boots up showing cricket and will not ota or manual program to the customers line.
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VZW techs are not permitted to do any sort of service to any equip that is not active on the VZW network. They do not support others carriers phones, which is what that phone is now that it has a different OS on it, does not matter what it is branded as. But what the heck he can buy a phone for like $20-30, tell him to stop being so cheap.
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