Best Customer Story
All I ever read about these days is stories about a bad experenice on the customers side of things. I was wondering what are some of the wrost customer to handel experenices were.
Was bored at work and looking for some entertainment.
Was bored at work and looking for some entertainment.
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COBRA99 said:
ServiceTech had a breakfast sandwich thrown in his face
was it a mcgriddle 😳 I wish i had people come in and throw mcgriddles at me, those things are like crack i can't stop eating them.
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Customer came in, when asked "what's wrong" he replys by throwing his phone in my direction expecting me to catch it and saying "@#$# phone doesnt #@$ work". I let it fly across the counter and break on the floor. "Yeah, you're going to need to buy a new one."
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xIsamuTM said:
Customer came in, when asked "what's wrong" he replys by throwing his phone in my direction expecting me to catch it and saying "@#$# phone doesnt #@$ work". I let it fly across the counter and break on the floor. "Yeah, you're going to need to buy a new one."
🤣 🤣 🤣 hahaha
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"T-Mobile doesn't have these charges!! I'm switching!!" - Customer referring to state taxes, 911 charges, and federal taxes
"I want to cancel my service because of this new .40 admin fee. Cingular doesn't have this, waive my ETF!!" Me.. "You're right they don't charge a .40 admin charge, theirs is 1.25 and your ETF is still $175"
"Who has time to dial #min to see how many minutes they've used??? That's rediculous!!" Me... "People that don't want $300 bills like yours"
The last two were after long drawn out conversations where I had lost the will to be nice.
"I want to cancel my service because of this new .40 admin fee. Cingular doesn't have this, waive my ETF!!" Me.. "You're right they don't charge a .40 admin charge, theirs is 1.25 and your ETF is still $175"
"Who has time to dial #min to see how many minutes they've used??? That's rediculous!!" Me... "People that don't want $300 bills like yours"
The last two were after long drawn out conversations where I had lost the will to be nice.
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I take calls, so I don't have to deal with people face-to-face (thank God). Most calls, even the bad ones, leave my memory banks pretty quickly, but the one call that sticks out was the time I spent 30 minutes helping a guy manually program his phone and at at the end I asked if there was anything else I could assist him with. He says to me "Just one more thing. Have you accepted Jesus Christ as your Lord and savior?" Now I've had to eat sh*t and pretend like I think the war in Iraq is worth fighting (when people call in for a military suspend, they ALWAYS feel the need to tell me how they're defending my freedom, and so as not to get into a ridiculous argument, I just agree with them), and I have been in countless ridiculous side-discus...
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Just a general tip to get people to shut up for a second so you can get them off the phone...
Instead of trying to edge in "Sir...If there's.."
try.
"Jerry..(this is where they pause from hearing their name), if there's nothing else about your account..."
I do it all the time and not one person has figured out what I did to them.
Instead of trying to edge in "Sir...If there's.."
try.
"Jerry..(this is where they pause from hearing their name), if there's nothing else about your account..."
I do it all the time and not one person has figured out what I did to them.
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Ive had one today. Some guy had a error in the system where he was charged for night and weekends and it was the last bill after he cancelled service. I apoligized and told him he would be credited it back. He totally ignores me and yells for like 3 minutes and asks questions that he could of answered himself if he had just listened. Then he asked;" is this $600 bill my punishment for cancelling service?" I told him it wasnt and after a long call i dont even use scripting to close the call and he is upset i didnt apoligize again. I told him i did in the beginning and if he wasnt too busy yelling at me and just listened he would have heard it. He demands for another apoligy and i refuse. I dont get it, is customer service another language for...
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I'm in one of the split queue's and I love when I get our MW area customers!
You would think that after a few years now most of the locals would realize that no matter how many times you power the phone on/off there is not going to be a dial-tone! Please stop listening for one ok!?
And that when you live in a solid aluminum trailer (aka Silver Twinkie), regardless of how close your "lot" is to the "rural route" the "can you hear me now? guy" is not going to come to your "park" b/c for some reason you haven't put 2 and 2 together yet and are still confused as to why your phone shows no service inside the trailer, but the minute you step outside "4 of dem little steps" come right back up!
But then again I think we should all be thank...
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You would think that after a few years now most of the locals would realize that no matter how many times you power the phone on/off there is not going to be a dial-tone! Please stop listening for one ok!?
And that when you live in a solid aluminum trailer (aka Silver Twinkie), regardless of how close your "lot" is to the "rural route" the "can you hear me now? guy" is not going to come to your "park" b/c for some reason you haven't put 2 and 2 together yet and are still confused as to why your phone shows no service inside the trailer, but the minute you step outside "4 of dem little steps" come right back up!
But then again I think we should all be thank...
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Voice_Of_Logic said:
.... its amazing what dear season can do to the call volume! 🤣
Is that when it's legal to shoot your spouse in the Midwest? I just might move there some day....
Sometimes, misspellings are funnier than the original statement.
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I take calls, just like VZW_ach I am lucky enough not to have to see my customers face to face. So with that said...
Customers who port out a couple days to early, and find they have an ETF. So they want to come back.. eh? Well... I have a nice thing here called a 1 year contract!I am sorry, but to reactivate your service, you will need to sign a new contract. OUCH!!! 5 liners are my favorite!
Well we all know where all that money you save with T-Mobile is going. Good luck!!! HAHA... I love ETFs and contracts!
Can you say IRATE customer?
Customers who port out a couple days to early, and find they have an ETF. So they want to come back.. eh? Well... I have a nice thing here called a 1 year contract!I am sorry, but to reactivate your service, you will need to sign a new contract. OUCH!!! 5 liners are my favorite!
Well we all know where all that money you save with T-Mobile is going. Good luck!!! HAHA... I love ETFs and contracts!
Can you say IRATE customer?
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After reviewing all these customer service posts, all I have to say is the CSR must be one of the most unappreciated jobs on the face of this earth. Hopefully it helps you all feel better about your purpose and careers that people like me, working in other aspects of the wireless industry, have a great deal of respect for you. It never ceases to amaze me how many wretched and ignorant people are out there, trying to manipulate, belittle and swindle others who are honorable, steadfast and have sound moral judgment.
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You know, I think we all have a bunch of bad customer stories. but what the ones that just make your day, the ones where after helping them out the grey clouds have parted, and faith in mankind has been restored.
I had a customer come in, phone had locked up on her. She said she was on the phone with customer service earlier that day with no luck. I asked her what the last four of her phone number was (common fix) still nogo. Hooked handset to PST, got the lock code, and unlocked her phone. She was elated. After I got her tech prob fixed, I took a look at her billing, noticed she was spending on average 40.00/month in txting (one line). Added the 9.99 for 1000 txt's. She thanked me, and about 1 1/2 hours later 2 extra large pizza's showed...
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I had a customer come in, phone had locked up on her. She said she was on the phone with customer service earlier that day with no luck. I asked her what the last four of her phone number was (common fix) still nogo. Hooked handset to PST, got the lock code, and unlocked her phone. She was elated. After I got her tech prob fixed, I took a look at her billing, noticed she was spending on average 40.00/month in txting (one line). Added the 9.99 for 1000 txt's. She thanked me, and about 1 1/2 hours later 2 extra large pizza's showed...
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This makes working in a call center that much worse. I'd be afraid of any food someone sent to our office.
Unless it's something delivered by a regular pizza guy, I'm not eating anything someone gives me. I was an engineer for a radio station and threw away TONS of candy, muffins, cakes, cookies, drinks, etc that listeners brought us. There was no way in hell I was sticking food they made in my mouth. Now the jumbo shrinkwrapped box of Costco muffins, that was a different story...
Unless it's something delivered by a regular pizza guy, I'm not eating anything someone gives me. I was an engineer for a radio station and threw away TONS of candy, muffins, cakes, cookies, drinks, etc that listeners brought us. There was no way in hell I was sticking food they made in my mouth. Now the jumbo shrinkwrapped box of Costco muffins, that was a different story...
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I work CS over the phone, I had a Customer call in with a 2 line account, one line was already disconnected and she wanted the other line disconnected with the ETF waived.
Her story:
Her mom went to the store to get her phone fixed and they arrested her. They had the cops walk her out in cuffs and humilated her. They disconnected her line and told her she could never come back to the store.
Of course you 1st think is how is this possible at one of our stores and the whole customer is always right but...
The real story:
Her mom went to the store to get her phone fix, the phone had water/liquid damage, she got upset and threw the phone at the tech rep helping her, hitting him in the head, then she got more irate in the store to the...
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Her story:
Her mom went to the store to get her phone fixed and they arrested her. They had the cops walk her out in cuffs and humilated her. They disconnected her line and told her she could never come back to the store.
Of course you 1st think is how is this possible at one of our stores and the whole customer is always right but...
The real story:
Her mom went to the store to get her phone fix, the phone had water/liquid damage, she got upset and threw the phone at the tech rep helping her, hitting him in the head, then she got more irate in the store to the...
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If it was the mom's account, the daughter actually couldn't cancel the service. She would need a power of attourney to do it or have her mom do it from jail or wait until she's out of jail. Authorized users can't disco service.
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Unfortunately they do think it is worth the handcuffs!! LOL The ignorance of some people. People need to chill out and realize that it IS there fault and they need to take the responsibility for their problems.
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I had a great one last night. He had an $800 bill for last month and just screamed for half an hour that "I NEVER talk on my phone!! That's crazy!! I won't Pay!!!" and that was about the extent of the conversation. He also was pissed that we don't call customers and let them know when they're going over their minutes...I told him it's not our responsibility to hold customer's hands (I was pretty irritated at this point). He absolutely refused a print out of his call details to go over them, again saying its my job to catch anything suspicious. LOL. Then he said he was going to school to be a private investigator and he would investigate me and his bill and take us to court. I think he finally decided he would log onto My Account, but h...
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He cant. He's going to end up using his PI license to track down cheating husbands for bored, unattractive, jobless houswives, just scraping from paycheck to paycheck. Hope he likes the future prospect of dogfood for dinner.
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I had a lady the other day that was IRATE when she called in. The first thing I noticed was her 487.00 30 days past due balance. She immediately started screaming in my ear about a previous rep hanging up on her while she was trying to find out how many minutes she had used and how didn't appreciate being hung up on. (Can't imagine why a rep would just hang up on someone who is asking about minutes). I didn't see anything in the remarks that she had called in that day at all, but assuming she had, I merely said, "Ma'am, I do apologize, I'm sorry to hear that, are you sure the call didn't get dropped?" (because VZW reps are never allowed to release the line or hang up on a customer). She then said, "OH, so now you are accusing me of hang...
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eh, what are you going to do. account will get disconnected, turned over to collections. She'll end up going bankrupt, having to sell her house and kids into slave labour. Next thing you know she's making clothing for Kathy Lee Gifford in Bangladesh or Guadosalam er something like that...
Such is life...
Such is life...
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wow you guys must lead exciting lives, bagging on the customers that screw up thier own bills. Guess it keeps your mind off of all the customers that are right and you have to take all the extra charges off of their bills.
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wouldn' know. I'm one of the Tech type peoples so I dont do the bill things. Still, I like always being right. most of the time by the time i great the customer, ask them what's wrong i've already diagnosed the problem, determined if it's something that's FRU-worthy, and what my next action is. All I need by the time i get to my computer is a phone number to verify warrenty.
I love being right. I love being PAID to always be right. I preech the word of Standard Manufacturers Warrenty from my pedistole, to the unwashed masses. and I do remember the good with the bad. After all, I seem to have the only POSITIVE customer story on this thread.
I love being right. I love being PAID to always be right. I preech the word of Standard Manufacturers Warrenty from my pedistole, to the unwashed masses. and I do remember the good with the bad. After all, I seem to have the only POSITIVE customer story on this thread.
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For every 1 customer that has a valid billing issue 100 call in to vent because they screwed up. And what about all of the customers that choose to make their voices known and vent when then have had a bad experience. We deserve a chance to vent without comments about out "exciting lives"!! It help to understand that you are not the only one to have to deal with these certain customers 👿
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I wasn't bagging on her, I was going to tell her, but she wouldn't let me, the point of the story wasn't even her bill, it was the fact that she made such an outrageous claim saying I accused her of hanging up on the previous rep and I didn't say anything close to that. It was laughable . . . it was funny to me. It wasn't meant to "bag" on anyone. It does help to be able to "vent" a little. For the most part, most of my customers I talk to want to know if I have a direct line so they can talk to me if they have to call back. I can honestly say that I enjoy what I do, I thought it was a funny story and other reps, I'm sure, got a chuckle out of it.
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Sorry hon - my reply was directed at the post right before mine (not your orig)- In which what I can only assume was a non customer service employee noted that we must have boring lives to post our complaints. I understand what you said and I 🙂 have had sooooo many customers like that. I am just glad and somewhat relieved to vent sometimes!!! Also if just one customer reads this (since the reps do) and actually changes their tone or attitude when they call it --- it's worth it
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Amen sister! My reply was to gadgethead's, so don't worry! 🙂 Only another rep could understand or even find some of this stuff funny I think. LOL
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Maybe the CSR didn't hang up - the call was probably dropped because of VZW's sham 'superior' network.
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lets face reality, she's angry, menstral and looking to pick a fight. she prolly called back in (or will) saying she was hung up on again. I know the type of people. the look for ways to get pissed off and blame the world for it.
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Come on, I know you guys have some heart-warming tales of outstanding customer service with outstanding customers.
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OK. I had a customer call in after paying a bill with fin. ser. for $1700+ for 2 months and wanted to get a plan to bring his bill down. This customer never even thought there was a problem- after reviewing bill his 3 secondary line that should have had in net calling were getting billed peak min - and by the looks of the bill they were a very close family. After full rerate we ended up owing the customer $2500+ (due to 3 month rerate) back. At the same time I was able to fix the customer's issue with not being able to make call while in Mexico. He wrote in to D.S. and I rec'd an acknowledgment that helped me progress where I am now
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there now, that didn't hurt that much did it? I really don't have a problem with people venting, I just get tired of trying to find info on phones and seeing tons of posts with reps making fun of or complaining about customers. Just think of me as equal time.
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I think there tends to be too much of an "us vs. them" mentality from both directions. Kinda sucks since we all take out the pent up anger from the last bad experience, on the next person in front of us.
I've worked there long enough to drop the pep rally mentality and not let the job be my indentity. It's a job. I do well at it. Took some time off an did radio sales for Clear Channel. Talk about learning to be humble. The reps kind of forget it is the customers that are putting food on their tables. Customers tend to forget that the employees are not being paid to be screamed at. None of us- employees, or customers, are all bad.
I think the joking about customers is the way we all blow off steam. It's the crazy stories that overshad...
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I've worked there long enough to drop the pep rally mentality and not let the job be my indentity. It's a job. I do well at it. Took some time off an did radio sales for Clear Channel. Talk about learning to be humble. The reps kind of forget it is the customers that are putting food on their tables. Customers tend to forget that the employees are not being paid to be screamed at. None of us- employees, or customers, are all bad.
I think the joking about customers is the way we all blow off steam. It's the crazy stories that overshad...
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I agreee 100%, I just have to speak up after the posts get a bit excessive, there are around 50 posts on this string alone complaing about customers. The funny thing is that I really never give a sales person or tech a hard time. I figure out if they know what they're talking about or not, if not I move on, if they do I'm more than happy to do business with them.
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As a general rule, I'd say most of my CS experiences are positive ones. I love the older people that call in, they always make my day!
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Too true there is nothing better than the look on some old Lady's face when you get rid of that little envelope on the top of her screen from the welcome txt message she got a year ago when she signed up. 🙂
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ya see! a few wonderful customer stories. Tales that move you, that warm your heart. THANK YOU CSR's, Techs, and Sales Reps. Keep up the good work. Remember, we are here to DELIGHT our customers with WORLD CLASS CUSTOMER SERVICE. Let us erase the hate, combat complicated customer issues with Caring, Communication, Commitmint, Creativty, and Compatance: The 5 C's of outstanding customer service!!
((man I wish I made this up, this if from my Dish Network training))
((man I wish I made this up, this if from my Dish Network training))
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Customer comes into store yelling about phone not working. Threatens that if it doesn't get fixed, he's gonna shove it up the rep's aahhh ya know. Rep, after much abuse and another enema threat, says: "Well, you can do that sir, but it will void your warranty"
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I had a great one tonight! This is too funny! I get so many parents calling in about their teenagers going over their minutes and texting too much and all, so this lady calls in and says, I need to find out how many minutes xxx-xxxx number has used this month. I looked and they were on the 900 min Family Share plan, well this line alone had already used over 1600 minutes and the bill cycle end date wasn't for another 2 weeks! I said "oh no, let me guess, a teenager, right?" (I have two of my own, so I understand) And get this, she says "No, it's my 77 year old mother, I can't get her to stay off the phone. She has friends everywhere and we can't get the phone away from her!" I laughed so hard. Thought it was really cute! Most older ...
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...and in other news a 77 year old woman was found dead in the springfield retierment castle. sources say she was on a 3 hour phone-s@x call with her boyfriend, one Abraham Simpson when both her cell phone and pace-maker lost power in mid orgasm.
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The thing that makes a negative customer story that much more entertaining is that it's typical an exception to the norm. Most customers are completely enamored with our reps ... it's mainly just people who got the shaft from other stores, then complain to us when we can't help in such a way.
Have any of you guys ever had someone just rip into a greeter? It's usually at the tail end of an eruption, a kind of "and you! What the hell do you do, get paid 12 bucks an hour to do nothing!"
Have any of you guys ever had someone just rip into a greeter? It's usually at the tail end of an eruption, a kind of "and you! What the hell do you do, get paid 12 bucks an hour to do nothing!"
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one time I called this lady's name off the list and she walked up to me huffing and shuved her phone in my face and said "you see this sh*t?! well I want a new one!!" ..taking one glance at her 850, the outside screen was cracked.. "mam what's your mobile number?" ...no insurance on the account.. real snappy she's like "whats taking so long just give me a new phone this one just broke on its own" ...laughing to myself I said "no mam phones don't just crack themselves, that new phone is going to be around $200" ....."well that's bullsh*t!! my son had his phone taken away at school and when the teacher gave it back it was like this"....."ok mam so in that time period the phone was smashed or something" ...she snaps back, "thats not smashed tha...
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