Insurance/No Insurance
Could someone please explain to me from a Customers point of view why it is the VZW sales reps fault that the customer damaged their phone beyond warranty repair?
Once again I'll refer back to the landline statement. If your 2 year old drops your house phone in the toilet, you dont call and yell at the landline company, you go buy a new one.
I'm just having a hard time understanding why when it comes down to WIRLESS service, whether it's VZW/Cingular/ATT/TMobile/Sprint or whoever that customer may be with that it automatically is our fault they signed a contract and didn't take the insurance on the phone.
Once again I'll refer back to the landline statement. If your 2 year old drops your house phone in the toilet, you dont call and yell at the landline company, you go buy a new one.
I'm just having a hard time understanding why when it comes down to WIRLESS service, whether it's VZW/Cingular/ATT/TMobile/Sprint or whoever that customer may be with that it automatically is our fault they signed a contract and didn't take the insurance on the phone.
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I completely agree with you. nTelos is about to up the insurance monthly premium AND the deductible, and it's STILL a good deal, considering the least expensive phone at full retail is $150!!! Our carrier was about to drop us altogether without the rate increase.
People, it is YOUR choice at the time of the sale to take the insurance or not, but it's your responsibility, not ours. It is also your responsibility to treat your phone properly. It IS an electronic instrument that is meant for one primary purpose, which is communication, and nothing more. If you want to bang in a nail into the wall, use your head instead!
People, it is YOUR choice at the time of the sale to take the insurance or not, but it's your responsibility, not ours. It is also your responsibility to treat your phone properly. It IS an electronic instrument that is meant for one primary purpose, which is communication, and nothing more. If you want to bang in a nail into the wall, use your head instead!
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clr7181 said:
Once again I'll refer back to the landline statement. If your 2 year old drops your house phone in the toilet, you dont call and yell at the landline company, you go buy a new one.
How much does that Landline phone insurance cost? ? ? 😉
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I know with Verizon Landline, inside wire maintenance including your phone equipment can run from $3 - $8/mo depending on your area and how much you want them to cover.
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They act like they do because the phone company actually gives them the phone. I guarantee that if the landline companies gave people phones, they would do the same thing. It's just the nature of people to re-direct blame on someone else (or to save a buck).
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AND THEN.... when they call US (the insurance company) with the claim they get all pissed off because they have to pay a deductible (even the ones that have only paid insurance for a couple of months do this sh!t), they expect a phone for free just because they have a carrier and they got a free phone the first time, is called "CONTRACT PRICE" you moron! argh!! they piss me off!
and also when they don't want to file a police report for their lost/stolen phone, trust me we make exceptions for lost/unrecoverable equipment under certain departments, but this people don't understand that we are just covering our butts from fraud.
Do people even get brochures from their carrier when they sign up from insurance so they don't act so surprise...
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and also when they don't want to file a police report for their lost/stolen phone, trust me we make exceptions for lost/unrecoverable equipment under certain departments, but this people don't understand that we are just covering our butts from fraud.
Do people even get brochures from their carrier when they sign up from insurance so they don't act so surprise...
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every time I have someone who needs to file an insurance claim I:
1> hand them a insurance brocure with the phone # circled.
2>write down their Model #, Date of Activation, and ESN.
3> in some instances I will call the Asurion for them and "get the ball rolling"
I side with you. It erks me when all someone does is either give them the phone number, or a pamphlet and send them on their way.
1> hand them a insurance brocure with the phone # circled.
2>write down their Model #, Date of Activation, and ESN.
3> in some instances I will call the Asurion for them and "get the ball rolling"
I side with you. It erks me when all someone does is either give them the phone number, or a pamphlet and send them on their way.
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I think the reason basically comes down to the contract and the replacement cost for the phone if they're not eligible for an upgrade. Most customers are unaware that the price they pay for a phone when they sign up is heavily subsidized, so they get the impression that these phones come to us a dime a dozen and that were marking them up. If your landline falls into the toilet, a). it probably wouldn't matter, the phone would still work (unless it were a small digital cordless job). b). you'd have nearly limitless options to replace it for next to nothing. and c). if you chose not to, and decided to cancel, your landline company would not hold you to a service contract.
While we strive to offer many options to customers who have lost/...
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While we strive to offer many options to customers who have lost/...
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you said it about perfect. Landlines do not have contracts and subsidized phones, if you do something stupid with your phone, all you have to do is go to a store, and buy a new phone, and price range is wide, if you are short on money at the time, you can buy a cheap phone to get you by for the time being, and like you said, we can just shut the land line down without penalty.
I do know that some carriers, smaller ones have used phones to sell the customer to get them by without costing a fortune. Y
Insurance is not always the answer. If you have insurance and have been paying for it for 20 months out of your 24 month contract, you just paid around $100 or more for the insurance rates, add the deductible, you are at $150, you can ...
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I do know that some carriers, smaller ones have used phones to sell the customer to get them by without costing a fortune. Y
Insurance is not always the answer. If you have insurance and have been paying for it for 20 months out of your 24 month contract, you just paid around $100 or more for the insurance rates, add the deductible, you are at $150, you can ...
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jeepers, food is cheaper at the grocery store but they won't cook the food for you and serve it to your family (last I checked). Wal-mart, target, etc. would cut costs into the phone market, but not because things cost cheaper for them (though in some cases it would). They'll take the loss of the phone because they can sell you other things and make profits off of them. This point has been made many times in the forums. You get what you pay for. If you go to Target and buy a phone, odds are there won't be anyone able to help you when things get screwed up. As a rep, odds are they wouldn't help you either, since you wanted to save yourself some money by not buying from a rep. Commissions are the life-blood for most phone reps, so they ...
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clr7181 said:
Could someone please explain to me from a Customers point of view why it is the VZW sales reps fault that the customer damaged their phone beyond warranty repair?
Once again I'll refer back to the land-line statement. If your 2 year old drops your house phone in the toilet, you don't call and yell at the land-line company, you go buy a new one.
I'm just having a hard time understanding why when it comes down to WIRLESS service, whether it's VZW/Cingular/ATT/TMobile/Sprint or whoever that customer may be with that it automatically is our fault they signed a contract and didn't take the insurance on the phone.
I agree with you clr7181. If I go and drop my phone into water, set the ...
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