Is it possible for Verizon customers to find out what is in their notes?
I feel like everytime a Verizon employee tells me, well, let me look in your notes. I feel like that seinfeld episode when elaine goes to the doctors office.
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it's not possible. only if a rep feels that something in there would not be considered proprietary. It would then be their choice whether or not to release said info to you.
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I've seen what is in my verizon notes and let me tell ya.. it's about a mile long. And the funny thing is that most reps only write close to sentence at most when i called in about text problems and things like that. "customer called in, solved txt problem on handset" watch out!
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Today, i went into a store, this woman was a moron and couldn't help me. So I told her she wasn't helpful. She then went into the system and wrote almost a page about me, I could see it in the corner of her eye, but the thing froze on her.
hahaha
I have her name. Oh, she was extremely rude, extremely ugly, and extremely fat in case anyone from Verizon wants to get her in trouble.
hahaha
I have her name. Oh, she was extremely rude, extremely ugly, and extremely fat in case anyone from Verizon wants to get her in trouble.
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spartanthug said:
Oh, she was extremely ugly, and extremely fat in case anyone from Verizon wants to get her in trouble.
This will narrow it down at the call centers to about 90% of all women...
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not a call center, actual store, and i have her name...
But speaking of the call centers, those girls always sound hot on the phone, please don't ruin it for us.
But speaking of the call centers, those girls always sound hot on the phone, please don't ruin it for us.
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fresno said:
I learned a long time ago. VOICE over the phone can be deceptive.
Hahaha, you are SO right, bro. It seems ta be almost an inverse relationship. Hot voice over da phone = double bagger. Crappy annoyin' voice over phone = superhottie.
I jus' don' understand it.. it almost makes me sad. âšī¸
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I encourage anyone who lives near call center go see the whales wobbling out of the call center. Remember sitting down 8 hours a day on your ass not doing exercise just eating.
Think Kankles, Double Chins, Balding, Stretch Marks, mustache,. I live near the SBC call center and woaaaahhh get a load of the lookers when they wobble out the doors to go home.
Think Kankles, Double Chins, Balding, Stretch Marks, mustache,. I live near the SBC call center and woaaaahhh get a load of the lookers when they wobble out the doors to go home.
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Don't get me wrong, there are some superfine hoes at my call center. They're just outweighed 1,000 to 1 by the fatties.
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Now I really am offended at that. I'm a 38 year old single mom, 5' 3", 110 pounds, blonde hair, blue eyes - you get the picture! Shame on you!
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Ok, After reading all that about the "chicks sounding hot but being being fat" or something, just wanted to say - I'm offended by that! LOL J/K - But truly, am a VZW rep and 5' 3" and 110 pounds!! And you guys are such flirts on the phone!
VZWbabe
VZWbabe
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Oh sorry... đ
They're all off duty super models that love to get yelled at over the phone. I've overheard them talking to you and they always start lotioning themselves when you call in.
They're all off duty super models that love to get yelled at over the phone. I've overheard them talking to you and they always start lotioning themselves when you call in.
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Jesus, this thread went off on a tangent.
The kankles go both ways at VZW. At our call center we call the weight you put on in your first 6 months the "Verizon 50." Personally I've put on about 20lbs in a year of just sitting on my ass all day long, talking to as*holes, and have watched the waist sizes of just about everyone in my training class expand too. But hey, there's so many other wonderful benefits of working in a call center. đ
The kankles go both ways at VZW. At our call center we call the weight you put on in your first 6 months the "Verizon 50." Personally I've put on about 20lbs in a year of just sitting on my ass all day long, talking to as*holes, and have watched the waist sizes of just about everyone in my training class expand too. But hey, there's so many other wonderful benefits of working in a call center. đ
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Don't know about your center, but ours has a gym on the inside with 2 personal trainers. Granted, its right beside the cafeteria serving pizza, chesseburgers and chicken fingers w/ fries, but still there nonetheless. đ¤Ŗ
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No, but don't be an as*hole and you you'll have nothing to worry about.
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being rude to just one rep, will kill any kind of helpfulness we can provide. If it is noted, then we follow it. If it says "no more credits can be issued"... then I don't care how big your bill is, or who made what calls to who... your paying the whole thing. đ
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I wasn't necessarily rude. I had three customer service representatives talkign to me at the same time, each telling me the other one could solve my problems. It all fell on this persons shoulder and she just didn't want to help me, so I told her that wasn't helpful. SHE was terribly rude. Oh well.
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lol. that was a funny show though..
yea, you just ask what is in the notes..
notes are a useful thing becuase it helps the customer care and anyone else to determine a situation.
the problem is, customer care agents seem not to care any more. lol.
yea, you just ask what is in the notes..
notes are a useful thing becuase it helps the customer care and anyone else to determine a situation.
the problem is, customer care agents seem not to care any more. lol.
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it is kinda funny that it is, becuase it is basically the notes the reps take for YOU. lol.
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well, they put information such as what you did for ordering, your payments, your conversations.. things like that..
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there are alot of notes that mention proprietary systems, processes, and actions. 90% of this would voilate an NDA if it were shared.
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yea, i forgot to ad that information as well. it also mentiones your social and other things.. but yea, i would violate nda and other rules/laws.
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i cant explain lol. but it has something to do with your credit and other information such as that... (like secret and propietary)
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lol.. DCA mentioned it.. it is a non-disclosure act..
basically meaning you can not violate that by saying information that will hurt the consumer and company. also the confidentiality agreement and other ones also would violate any information sharing..
basically meaning you can not violate that by saying information that will hurt the consumer and company. also the confidentiality agreement and other ones also would violate any information sharing..
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Oh, I know. I didn't read all the posts. Just enough to make that saying come to mind. I used to work for a call center for a credit card company, so I know how the memos work. We had such little call time so most memos were tough to figure out what was being said. Something like the customer called in about their balance and questioned one of the charges would be:
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I would read that as balance inquiry and the customer was questioning the transaction on the 3rd of November but it was determined that the charge was valid.
They only gave us 3 minutes from the time the call beeped in to when we press the keys to get to the next call. The bummer to this was it encouraged people to just push off custo...
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I would read that as balance inquiry and the customer was questioning the transaction on the 3rd of November but it was determined that the charge was valid.
They only gave us 3 minutes from the time the call beeped in to when we press the keys to get to the next call. The bummer to this was it encouraged people to just push off custo...
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crazyeaglefan236 said:
They only gave us 3 minutes from the time the call beeped in to when we press the keys to get to the next call. blockquote>
Wow, 3 minutes would seem like an eternity to me! We are scored on everything, even the amt of time between calls. Sure we can press the button so that we can finish notating an acct, but it will affect our stats.
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3 minutes was TOTAL time. Talk time and wrap up time. Since they ensured that there was always at least a one minute queue time, we would go from one call straight to another call.
When I call into customer care and I get a rep that takes the provebial bull by the horn and gets the job done...no matter how long it takes...I ALWAYS send an e-mail to my Verizon rep who then forwards it on to the appropriate supervisor. I also make sure I put in the e-mail about how this rep took care of the customer in a true one call worry free garuantee resolution and that this should negate how long it took them for talk time. I appreciate it when a rep does this. I get some that make it painfully obvious they just want to get off that call and on...
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When I call into customer care and I get a rep that takes the provebial bull by the horn and gets the job done...no matter how long it takes...I ALWAYS send an e-mail to my Verizon rep who then forwards it on to the appropriate supervisor. I also make sure I put in the e-mail about how this rep took care of the customer in a true one call worry free garuantee resolution and that this should negate how long it took them for talk time. I appreciate it when a rep does this. I get some that make it painfully obvious they just want to get off that call and on...
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Non-Disclosure Agreement. If you go to work for a company that does a lot of billing (especially medical billing) dealing with account numbers, soc sec numbers, etc.
Same goes if you work for a Tech company, we don't want you spilling your guts about our new developments...
Same goes if you work for a Tech company, we don't want you spilling your guts about our new developments...
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There has to be a reason to have them subpoenaed though. A valid LEGAL reason, not just because you want to see them and it is a very stringent process.
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actually, if they are subpoenaed we have to provide them by law. however, im sure you have to have a valid reason to obtain a subpoena. đ¤Ŗ
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AS mentioned, you do have to have a valid reason to get the subpoened, however, a competent attorney could probably do it in less than an hour, even if the reason is "I was curious".
However, in most cases, it would not take a subpoena; any company that consistently forces customers through through the costly and unnecessary process of requiring you to get a subpoena to get a copy of the notes attached to your account (which are part of your "customer file" and therefore, technically, just like your employee file or medical records, your property) would not have a lot of customers for very long once that became common knowledge.
There are lots of little legal protections in place to protect you from an incompetent or malicious service ...
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However, in most cases, it would not take a subpoena; any company that consistently forces customers through through the costly and unnecessary process of requiring you to get a subpoena to get a copy of the notes attached to your account (which are part of your "customer file" and therefore, technically, just like your employee file or medical records, your property) would not have a lot of customers for very long once that became common knowledge.
There are lots of little legal protections in place to protect you from an incompetent or malicious service ...
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Actually, we CANNOT read the customer their notes verbatim. Sorry . . . against policy. Those notes are there for us to help assist the customer and to see what has taken place on the acct as far as changes go etc. No, we are not supposed to write things like "customer was an idiot", therefore, there is no need for the customer to actually see the notes, they simply state when the customer called and what, if any changes, were made to the account. CSR reps are never to READ them to the customer under any circumstances. Your medical records and your wireless phone records are two very different things, so there is no sense in comparing the two. You can go to your doctors office and request your records and get them. You cannot go into a...
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You are correct. Follow mupi's logic and you will end up SOL. Get a subpoena, otherwise you will just have to leave your curiosity piqued.
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who cares, it's like the Principal telling you something is going on your permanent record. pay your bill on time, don't piss off the sales person or customer service rep unless your 100% sure your right. Do your research on hardware, take a look at your bill every month. doesn't sound like rocket science, the only people that need to worry about this are people looking for something free (which is a major problem in our society), or people that want to get bad notes taken off.
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legally if you want the notes you can get them but there are many hoops to jump through and there would need to be a really good srory behind why you need them. also it is againt policy to write about feelings in notes - the customers of the csr's. it a customer calls in and yells at you and calls you every name in the book all you are supposed to write is "customer did not agree"
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"Customer did not agree" That's great. đ¤Ŗ
Can you say what these hoops are and what some story's you've heard are?
Thanks.
Can you say what these hoops are and what some story's you've heard are?
Thanks.
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Last time it was a customer who felt like we were ruining her creditability. She wanted to know what was in her notes, which there was plenty!!! She had a very extensive vocabulary I might add!!! But since you have to get a subpoena for the records she was unable to get them. I know now what not to put in the notes after getting audited for customers like this. I used to feel important to included how they behaved but now I know better. However I disagree with the policy - I feel if you are going to call a company (a professional company) you deserve to be remember on how you present your self! good or bad and if it's bad its your own fault. Trust me I remember this when I deal with anyone who must make a record of the conversation I ha...
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true that. some of my favorite notes on customer accounts (to the best of my memory):
Dish- Tech called in, arrived at job. refused to complete install. Reason, marijuana was drying inside the house. Customer offered some to tech when told they were refusing to do job
Dish- Customer called in, claiming reciever was picked up by spirit and dropped on floor. was advised that acts of god were not covered. customer stated was an act of the devil. explained to customer that warr. did not cover acts of gods, demons, mythological beings, sprites, pixies or assorted imps.
VZW- woman came in drunk, complaining about cell problems. explained line was interupted due to non-payment. customer got loud, started to scream and throw a tantrum. cust...
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Dish- Tech called in, arrived at job. refused to complete install. Reason, marijuana was drying inside the house. Customer offered some to tech when told they were refusing to do job
Dish- Customer called in, claiming reciever was picked up by spirit and dropped on floor. was advised that acts of god were not covered. customer stated was an act of the devil. explained to customer that warr. did not cover acts of gods, demons, mythological beings, sprites, pixies or assorted imps.
VZW- woman came in drunk, complaining about cell problems. explained line was interupted due to non-payment. customer got loud, started to scream and throw a tantrum. cust...
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