I actually was in a high-speed chase in Mpls (drunken driver while I was working for a security patrol company...long story). Anywho, I had the police on the line when the DD decided to run for it. He ran lights, sped, etc. Everytime he did, I mentioned it and the police on the line actually authorized me to continue pursuit (turns out he was on parole). I found out the only thing you can't really do is drive the wrong way on a one way. But, I agree, the point is still valid.

My Dad lost his phone (his line is on my account) and I had to replace it this past week. They said he was not available for an upgrade until February, but would let me do it now, so I did. I've done early upgrade before on other lines too, with no problems.

That's not the same as New Every Two though. Upgrades are a policy, policies can be circumvented. NE2 is a promotion, promos cannot be circumvented.

I don't get that. Isn't NE2 an upgrade? It specifically states "upgrade to a new.........every 2 years".

There are conditions to be met to qualify for NE2. That makes it a promotion. Same as a rebate.

NE2 usually does expire after 6 months if you don't redeem it. But as mentioned before, there are exceptions to every rule. There are situations where you would be allowed to do NE2 early, it goes on a case by case basis. Some sups will approve it, some will not. If you are a year away from NE2, forget it. But if it is within a reasonable time period, an exception can be made, depending on the situation. We normally look at your payment history (first!), length of time you have been a customer, contract end date, how long until your NE2 date and review your acct to see if you are a repeat caller who calls in all the time to request credits. So, yes, some supervisors WILL let you do NE2 early, some will not. Luck of the draw. A previous poste...
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I have given NE2 early on two occasions. Both times were when the guy was being shipped to Iraq and his wife needed a new reliable phone for him to call her. I feel this was in the best interest of the company and the customer.

you should be fired 😳

REALLY? You should see some of the things I do in the name of customer service. You'd be shocked. I believe in good customer service. I can only control my little part of the world not the entire VZW universe. But I try to do my part. Does it really hurt anyone to honor a NE2 a couple of days early? NO! I will only do it if the situation is a genuine reason. NOT just because they want a cool new phone a couple of weeks or months early. Have a nice day, thank you come again!

How is it good customer service to give someone their NE2 a few days early? Because if you deny 100 and give it to one, when those 100 find out they will be p issed. You just alienated 100 customers to save one.

ACSS enhancements in regards to upgrades should eliminate the possibility of an idiot CSR from giving NE2 early. If they try to, the order will pend to their Sup, and it would be denied.

do you know anything about our sti?
do you know what redlining is?
do you know if you do an early ne2, and that customers neighbor calls up after finding out his neighbor just got an early ne2, and someone else denies it (as they should), we could get sued?

so when you ask does it really hurt anyone to do a ne2 early, the answer is yes.

blah blah blah......

the new every two doesn't hurt people it's poor communication with the customer that hurts!!!

big difference!!!

trust me, in my 6 years experience working at vzw, no matter how many times someone tries to explain something to a customer, such as "the charges are valid, but ill give you a good will credit", or "you dont qualify for an upgrade, but you been a long time, good paying customer so ill do it early", all the customer hears is vzw made a mistake somewhere, so thats why we are giving them credits/upgrades.

i dont work in c/s, but i deal with all the customer complaints created by c/s. and trust me, when you think you have solved problem by giving them a "good will" credit or whatever you think will make the customer happy and get them off the phone, i just end up hearing about it later from the customer, because IT DOESNT WORK!!!.

SO PLE...
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the ne2, like a phone
upgrade, doesnt expire until you use it.

Not in the Midwest either. But they are cracking down on early upgrade exceptions lately. It is easier to get an early upgrade exception than an NE2 exception. The original post asked what are some good reasons to convince us (VZW) to do it early, the answer is . . . you (the customer) cannot convince us to allow an exception, as this poster stated, it is based on your account history and several factors are weighed in making the decision, it doesn't matter what you say.

VZWbabe

So Verizon Wireless will send offers that they cannot do? I would think that would be false advertising...

Make sure you read all of the fine print

? That to me?

Yeah. Read the fine print on the flyer. It's the same as calling in to buy one phone and people expecting to just get a free spare phone.

That is different. According to the way I read the first post, they were received an offer on a NE2 specifically on their line with a NE2 promotion. The BOGO is legit...if the person is buying two phones. The offer they received isn't legit at all, unless VZW makes it right and honors this.

I have seen customers get early upgrade offers so that VZW can save that NE2 extra 100 bucks off. And they make it available only through direct fullfillment so that they dont have to pay anyone for that sale.

So in other words I can make an ad and say I can sell that car to someone for 9000. But in the fine print I can put that the person must have a credit rating of 800 + and be able to put 4000 cash down and finance the rest at 72 months at 25 percent APR...and it would be acceptable?

If VZW sends an advertisment, they should back it up no matter the cost. I had a sales person here the other day that quoted the wrong price on a phone. At the price they quoted, we were going to only make 10 bucks. But I honored the price. Why? Because even a small loss would be better then an irate customer...