Customer Service closed for a meeting?
I've been trying to get through to customer service to resolve yet another billing issue. I keep getting a message that they are closed for a meeting. Another great example of sub-par VZW customer service.
...
That would actually be bad planning on the part of management by not staffing extra people to cover for the regualr staff during a meeting.
...
That's odd. A call center is designed to take inbound calls. If they have meetings they are always staffed to handle that. Don't you think that they have other centers that your calls would automatically route to? How did you know they were in a meeting? Did the IVR tell you that?
...
all i know is if their customer service is sub par. then what do you call the other companys? seeing as how verizons is rated the highest
...
It's already been stated that Verizon is merely the best of the worst. I forgot which company published it, but they basically said all cellphone service was garbage still, but Verizon was at the top of the garbage heap. I'd just hate to have to deal with the bottom of that heap :-/
...
Considering that call centers have software to route the incoming calls to available call centers I think you are a liar. A big fat verizon hater that has little else to do in your miserable $9 an hour Cingular CSR I life. How pathetic.
Cheers you stupid lil monkey.
Cheers you stupid lil monkey.
...
You are obviously calling the wrong number. I'm sure you are calling your local store instead of the national customer service number 1-800-922-0204. This line is always staffed during operating hours.
...
Dude is lying his a$$ off, Verizon REps are always available when you call the 1-800 number, and even if you call the store, you have the option to chooose to discuss a billing issue-- and it will route you to a center. We don't close for meetings. I work in a center that is in contact with every center in the nation for each region. In the 3 years that I have worked for Verizon there has been no such message like that..so yeah, he's lying because he's obviously a little jealous of our superior marks on customer service.
If you have the contact Verizon Wireless for any issue, you are not on hold for over 1 minute tops. Can the other carriers say that? Come on Sprint-Nextel..LOL.
Lata
If you have the contact Verizon Wireless for any issue, you are not on hold for over 1 minute tops. Can the other carriers say that? Come on Sprint-Nextel..LOL.
Lata
...
FYI I was calling *611 from my VZW phone and after receiving the "at a meeting message" after calling in 4 seperate times, I tried to call the 800 number and experienced the same issue. The recording stated that I could leave a message and someone would get back to me (which I am sure would not have happened). For those of you calling me a liar, I'm sure you are VZW employees. Where you are trained to blame the customer first, right guys?
...
I happened to be on the phone with customer service yesterday between 5 and 6 pm....Don't know what your problem was....
...
I don't know what you were dialing but we have no such message system. We don't take messages, and call the customer back. You must have dialed somebody u know or something. We have 25 centers all open until 11pm in each region not including the numerous vendors that help out with the overflow. Again, that was not possible what u claim to have experienced. Either you were roaming and were routed to a small regional carrier when u dialed *611, or who knows...you are nutts.
😕
😕
...
vzworacle said:
I don't know what you were dialing but we have no such message system. We don't take messages, and call the customer back. You must have dialed somebody u know or something. We have 25 centers all open until 11pm in each region not including the numerous vendors that help out with the overflow. Again, that was not possible what u claim to have experienced. Either you were roaming and were routed to a small regional carrier when u dialed *611, or who knows...you are nutts.
😕
I agree. A total nutball. I have called into customer service now for 7 years working as an agent for Verizon and have never, ever experienced a "meeting" message. Dude needs help. 😈
...
ljom4606 said:
Where you are trained to blame the customer first, right guys?
We're not trained to disbelieve the customer, we learn to do so through experience, for YOUR information.
...
Flat out calling you BS! 611 and 800-922-0204 are NEVER closed! 24/7 the line answers, overflow, 3rd party, etc etc etc. There is ZERO down time! Reps will even be there Xmas morning having to tell all of the newbies how to turn their phones on and remind them there is an owners manual in the same box the phone was! 😉
Anyway, there is no such message, period! And if even there were a CS meeting no way in hell would it be for the ENTIRE CENTER! There is not one call center that would even have the room to put CS all at once, Ummm hello, 400+ reps all at once of the phones.........right!!!
Your dumb ass was most likely calling your local store and getting that message from a week-ends sales and quota meeting!
Anyway, there is no such message, period! And if even there were a CS meeting no way in hell would it be for the ENTIRE CENTER! There is not one call center that would even have the room to put CS all at once, Ummm hello, 400+ reps all at once of the phones.........right!!!
Your dumb ass was most likely calling your local store and getting that message from a week-ends sales and quota meeting!
...
aren't there multipule call centers, therefore, wouldn't the call just get routed to another center in the event that one is either nonoperational (snow, power out, telephony crash) or closed (special event/meeting/ninja monkey takeover)
...
there is a ninja monkey emergency plan in effect. should the takeover happen, everyone drinks "spirit juice" and eats phenobarb laced pudding. this is an old contingency plan which was written when the leader of the heavens gate cult was the call center manager.
...
The manual thing drives me insane!!!
The guy comes up to me and tells me: "Teach me how to use this phone! (vx8000)". 😳 Meanwhile I'm with a customer, closing the sale... I told the guy that the phone comes with 2 manuals (paper and CD). The guy goes: "Oh, It's too complicated! Show me how to make the phone calls..."
***inside my head***
THE DAM MANUAL IS FULL OF PICTURES!!!!!! 😲
..."Did you get a chance to look at it at all?". The guy is like "Oh, I never read manuals, I always go to the store..."
Don't get me wrong, I don't mind helping people, if there's a problem. Or I have some spare time.
Maybe some people shouldn't have cellphones at all? There's always a Migo phone out there 😁
The guy comes up to me and tells me: "Teach me how to use this phone! (vx8000)". 😳 Meanwhile I'm with a customer, closing the sale... I told the guy that the phone comes with 2 manuals (paper and CD). The guy goes: "Oh, It's too complicated! Show me how to make the phone calls..."
***inside my head***
THE DAM MANUAL IS FULL OF PICTURES!!!!!! 😲
..."Did you get a chance to look at it at all?". The guy is like "Oh, I never read manuals, I always go to the store..."
Don't get me wrong, I don't mind helping people, if there's a problem. Or I have some spare time.
Maybe some people shouldn't have cellphones at all? There's always a Migo phone out there 😁
...
Don't forget the customers that look at you with disdain, as if to say, "How DARE you ask me to READ?!?!" LOL
These are the same people that don't read their bills or contract....
These are the same people that don't read their bills or contract....
...
LMAO @ Migo - that phone is flippin stoopid.
Maybe I'd feel better about it if the name wasn't so dumb - it's like "Me go here," or "Me go there" - the concept being that your 4 year old who can't master syntax yet should actually have a CELL PHONE... wrong!
CustomerSERVED
Maybe I'd feel better about it if the name wasn't so dumb - it's like "Me go here," or "Me go there" - the concept being that your 4 year old who can't master syntax yet should actually have a CELL PHONE... wrong!
CustomerSERVED
...
There are two manuals for the MIGO "Adults" and "Kids" the same instructions only the kid version has cartoon fonts. I guess changing the fonts might help the Adults.
...
ljom4606 said:
I've been trying to get through to customer service to resolve yet another billing issue. I keep getting a message that they are closed for a meeting. Another great example of sub-par VZW customer service.
I think this eye roll smiley tells it all.
🙄
Or maybe this one.
🤣
Man...
you...
need...
help...
😳
...
Okay. I hate to burst everyone's bubble (except the jerk who found nothing better to do than complain) but there was a message saying that the center was closed for a meeting. It was random but store reps heard it when they called in and complained about it too. They just kept trying and then got through. It was some kind of mistake and of course the call center was open, but it really did exist and a customer who didn't know any better may believe it was true. Sorry guys...
...
I know a lot of customer service reps that were actually taking calls that feel cheated then.
...
I think I may have a very technical answer for the problem that ljom4606 experienced it is one of two things it is either an U-S-E-R error of the more common id-10t error
...
If your reading your bill the way your dialing your phone no wonder you are having problems.
Customer service is never shut down for meetngs during business hours. EVER, trust me I know.
Customer service is never shut down for meetngs during business hours. EVER, trust me I know.
...
Ever think that we might be in the busiest season of the year let alone busiest month of the year. How long did you wait?
I had to wait on hold for 2 hours the other day just to get a Cingular account # so I could port over to Verizon.
I had to wait on hold for 2 hours the other day just to get a Cingular account # so I could port over to Verizon.
...
crxtreme89 said:
I had to wait on hold for 2 hours the other day just to get a Cingular account # so I could port over to Verizon.
Lie! there's no way in hell you waited 2 hours... And if you did; it is your own fault. You can get your account # from 1) your bill 2) online.
crxtreme89, I've seen you in here for a while. You should know these things... I call customer service at least 3 times a day and I ALWAYS get someone on the phone in 2-3 mins tops!
...
I have been in this business for approximately 6 years. Sold AT&T, Cingular, T-Mobile, Verizon, Sprint, Nextel, Boost, and all the other gay additions cell phone stores try to provide to make up the slack in the wireless industry.
Why would I lie?
The customer never registered for OCS. They lost their phone so I couldn't get the password that was sent to their phone when I registered their account online. Also, this customer did not happen to have their Cingular bill on them at the time and they lived 4 hours away. The local Cingular store was closed at the time of activation.
Trust me, I cover all my bases and yes it was a 2 hour wait on that particular night. The rep almost didn't give me the account number, even after I pr...
(continues)
Why would I lie?
The customer never registered for OCS. They lost their phone so I couldn't get the password that was sent to their phone when I registered their account online. Also, this customer did not happen to have their Cingular bill on them at the time and they lived 4 hours away. The local Cingular store was closed at the time of activation.
Trust me, I cover all my bases and yes it was a 2 hour wait on that particular night. The rep almost didn't give me the account number, even after I pr...
(continues)
...
It would be impossible to close all the call centers simultaneously across the entire nation. There are something like 6 or 7 of them. If you are calling *611 it will route you to the call center closest to you. If that one is really busy you may be routed to the next closest one. I have a couple of number that are usually public knowledge, 800-543-6424 and 888-333-4233, try them out.
...
