AirCard w/ voice plan
The promotion in my market is this:
Unlimited broadband service for aircard:
WITH voiceplan: $59.99
WITHOUT voiceplan: $79.99
Customer came in today and mentioned he had an aircard w/ Verizon, and I suggested he activate a phone w/ Verizon so he could save money on his monthly bill for his aircard
Question: Does this $20 price drop automatically go into effect? Or do I need to call customer care to change his rate? I'm assuming I have to call customer care for this, which I did..and the care rep wasn't aware of the promotion and was unsure of the answer. Does anyone know for sure?
Unlimited broadband service for aircard:
WITH voiceplan: $59.99
WITHOUT voiceplan: $79.99
Customer came in today and mentioned he had an aircard w/ Verizon, and I suggested he activate a phone w/ Verizon so he could save money on his monthly bill for his aircard
Question: Does this $20 price drop automatically go into effect? Or do I need to call customer care to change his rate? I'm assuming I have to call customer care for this, which I did..and the care rep wasn't aware of the promotion and was unsure of the answer. Does anyone know for sure?
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You'd need to call in. It's going to be a different code in the billing system. I would just call back and get a different rep.
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Or... maybe look up the code and change it in the billing system... not that if you had gotten me on the phone I wouldn't have done it... because I would have... but every call to customer service costs the company 7.00. Why spend the company $ and deplete our bottom line when it is something that can be handled in store? We all have the same tools...
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If it was an indirect agent this may or may not be something we can do. I personally haven't tried, but we are very limited at time.
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