I was recently in a verizon store in the minneapolis area and encountered the worst customer service i have ever witnessed. i went in to get an early upgrade only to be told by the assistant manager that i was not elgible until august. i told her i had spoken to several of her sales people and they said i was elgible after a 3 month period on my plan. I told her this and she said she didnt know what they were looking at. i then very angry at this point drove across town where they told me in 5 minutes that i was elgible . the manager at the store called the store and asked them what they were looking and the original store figured it out. they then told me after i had run arounf for over two hours that they wouldnt let me buy it till tomarro...
(continues)