Walking the line when it comes to selling Phones
I know many of you on here are Direct or Indirect sales reps, and I had a question. Do any of you "walk the line" of lieing to a customer when you make sales, and be honest, what tactics do you use? For example I have a friend, that say a Camera phone is $75 with a $50 MIR. Well he will tell the customer that the phone is $95, but he will take $20 off if they get the $10 Unlimited IN pix and text. Technically he is not lying cuz we can raise the price in our computer, and he gets every camera phone he sales to have a datas package now.
Also, for example since V-Cast comes free for the first month, I tell customers it automatically comes with the V-Cast phones, and that they can just call 611 in 30 days (to make sure I get my commissio...
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Also, for example since V-Cast comes free for the first month, I tell customers it automatically comes with the V-Cast phones, and that they can just call 611 in 30 days (to make sure I get my commissio...
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I hate suggestive sales. But, I guess Im in the wrong career then...
J
J
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Its one thing to inform a consumer about services he might not be away of, its shady and wrong to add stuff to a contract and breeze through it quickly hoping the customer wont catch on. Just because a customer is naive is no excuse to take advantage of him.
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I totally agree, thats why I said what I did. I do not lie to the customer, I just throw in some info that could turn out to be true. Its not lieing, its just guessing, and getting the customer to beleive your guess is gonna happen. Thats just being a good sales person IMHO. Trust.
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You can color coat it anyway you want. If you are suggesting they need to buy a hands free device and the Truth is they dont that is a lie. If the customers listens to your suggestion/ lie and buys something they dont need and you profit from it then you lack integrity.
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But it is Illegal in all surrounding states, and it is up for review this quarter. And it is a possibility that it will be made illegal in Ohio, soon, and that the price will jump up. I had a lady come in and ask about Hands free, and I was like they are $25, which most ppl laugh and walk away when i say that, but she said they were $60 in NY! And she bought 4. So I am not lieing, I am telling the truth, it just has not happened yet. đ It isn't like I throw $20 pic and text package, and when they come back 2 months later yelling at me "Oh I must have mis clicked" I am not doing any thing wrong IMHO. Suggesting the Hands free cuz its currently cheap cuz its still not Illegal to drive and talk in Ohio is not a lie nor taking advatna...
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Show a customer a product. Show them how to use it. Show them ways that product will/could be useful in their lives. Customer buys product. Customer never uses product. Not the sellers fault.
"wanna super size that order for 40 cents more?"
"Sure"
End of meal and you throw away the equivalent of a small fry. Did that worker for McDonalds decieve you?
"wanna super size that order for 40 cents more?"
"Sure"
End of meal and you throw away the equivalent of a small fry. Did that worker for McDonalds decieve you?
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and if you are a vzw rep you should know that integrity is drilled into you. i hope you realize for your won sake that i have witnessed sales people get walked out and terminated for lack of integrity, based on one sale alone.
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CaptJeff said:
Gunny,
That's integrity.
Semper Fi.
I've had the opportunity and pleasure to conduct a small transaction with Gunny so his high level of integrity comes as no surprise to me.
Last spring and summer I had some very bad experiences with VZW Sales and CS and it really shook the loyalty I had in the company. After a few recent positive experiences, some of that loyalty has begun to return, however threads such as this don't help increase my trust level.
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DeathAwaitsUsAll said:
(a lie),
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You are the well informed verizon rep and its your duty to be honest with people. If you need to lie to people to pad your paycheck you need to be mature enough to find a better paying job one you can take pride in. I'm done commenting on this stupid thread. I dont like dishonest people. đ
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Lying is wrong. Plain and simple. And in the area I work if you lie word would get around fast. Grandma comes in and says she needs a phone to "take with her". Upon full investigation I find that she just needs something like a trac phone. She will use the phone maybe every other month. Should I still sign her up on a contract? No. And I wouldn't. I don't even sell trac phones, but I would push her that way.
Do what is best for the customer and nine times out of ten you will profit from it. Maybe not on that sale...but because you didn't take advantage of someone.
That mentioned scenerio happened to me. A couple months later her granddaughter came in to buy her cell phone. She said she was very happy that we sent her gran...
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Do what is best for the customer and nine times out of ten you will profit from it. Maybe not on that sale...but because you didn't take advantage of someone.
That mentioned scenerio happened to me. A couple months later her granddaughter came in to buy her cell phone. She said she was very happy that we sent her gran...
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No I totally agree and do the same thing. When ppl come in and say "I want pre paid where I pay X money for X mins and they do not run out til I use them" I tell them Verizon is not for them. If someone tells me Sprint can give thema better deal, and they are moving, if Sprint Works there, I tell them to go for it. I do not push or force anyone to buy anything. I show and tell them why and if they should, and then plain out say "But its your money up to you". That is my finishing line on every sale, and if I get them to buy 10 phones awesome, if not then i wasted a few hours, it happens. I started this thread more to find tactics like a few of you have given, not to say whether its ok to lie or not, sorry about that. I do know right...
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Your term 'walking the line' really isn't true.
Your local compatriots may, with the wink and a nod, suggest that lying to customers (they will call it bs'ing) is ok, it's not.
Honesty and integrity goes a lot farther than short term bs. You may not know it now, but there are a lot of folks in the public that know a whole lot more about your operation than you think. Down to Akey's and network operation.
People usually won't raise the BS flag to you that easily, but they often know.
Even in 2 of my local stores, I know who will do what ever it takes, from a technical point, to help a customer, and who is useless.
When purchasing a business upgrade with my wife, the kid in one store gave me the bs line about he would try but coul...
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Your local compatriots may, with the wink and a nod, suggest that lying to customers (they will call it bs'ing) is ok, it's not.
Honesty and integrity goes a lot farther than short term bs. You may not know it now, but there are a lot of folks in the public that know a whole lot more about your operation than you think. Down to Akey's and network operation.
People usually won't raise the BS flag to you that easily, but they often know.
Even in 2 of my local stores, I know who will do what ever it takes, from a technical point, to help a customer, and who is useless.
When purchasing a business upgrade with my wife, the kid in one store gave me the bs line about he would try but coul...
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I did not want ppl to think I am a liar. yes i lie about getting a ticket but thats it. as i said everyone with a drivers license should have a hands free set. i have more integrity than 90% of sales reps out there, i have never added a feature or lied about the price of a phone to take advantage of someone, or without telling them. remember i personally hate verizon, as they treat ppl like $$$$ not like ppl a lot of the time. i was just trying to find tactics ppl use to convince customers to get data features or to get 3 piece kits etc.
sorry. âšī¸
sorry. âšī¸
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I'm sorry bro I was not trying to make you feel bad I know you're good person đ lets go attack someone who doesn't own a V325 đ
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Teach some folks how to use T9 etc, and suggest they send messages to their kids, neices or nephews, etc. Or to send themselves reminder messages to their home email to take care of stuff. Show them how to take an occasional picture and email it to friends/family. Once they start using it and understand it, the usage will take off.
Generate the need.
Regards,
J
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Death, you're the most honest person here. At least you're willing to talk about it. Quite frankly if your job is to sell things, you're a paid liar. Let's not sugar coat it. If you disclosed every single little thing we're supposed to be disclosing to customers, they'd walk away out of boredom. So you have to pick and choose what you say, and how you say it. And with VZW whoring out phones at Wal-Mart, I don't really blame a sales rep with our company for anything they do. It's frustrating as a CSR to take the abuse I'll hear from customers in regards to what sales agents promised them, but that's what I'm paid for, so I deal with it. People have ridiculous expectations of what cellphones can or should be doing for them. Hon...
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Honesty does pay. You can be in sales and be honest. Lying is only to cover up the fact you can't sell correctly.
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