Reps: Changing contract Q's
Could a Verizon rep please help me understand how the contract renewal/upgrade works?
I just started using a cell phone last July (05). I bought the family plan with 2 phones and 500 minutes. I don't buy any additional services (e.g., text, get it now, pics, etc.)
Now, I'd like to add my son. I figured I'd have to extend my contract and that's not a problem. But I've been told I need to create a NEW contract for 700 minutes per month. While the prevailing wisdom is that a teenager talks on the phone all the time, this kid doesn't fit that mold. In fact, he probably talks less than 20 minutes per month and my husband and I only use 150 minutes of our 500 minute allotment.
So in deciding whether to add him to my plan or keep him on hi...
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I just started using a cell phone last July (05). I bought the family plan with 2 phones and 500 minutes. I don't buy any additional services (e.g., text, get it now, pics, etc.)
Now, I'd like to add my son. I figured I'd have to extend my contract and that's not a problem. But I've been told I need to create a NEW contract for 700 minutes per month. While the prevailing wisdom is that a teenager talks on the phone all the time, this kid doesn't fit that mold. In fact, he probably talks less than 20 minutes per month and my husband and I only use 150 minutes of our 500 minute allotment.
So in deciding whether to add him to my plan or keep him on hi...
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Phoebe3 said:...
Could a Verizon rep please help me understand how the contract renewal/upgrade works?
I just started using a cell phone last July (05). I bought the family plan with 2 phones and 500 minutes. I don't buy any additional services (e.g., text, get it now, pics, etc.)
Now, I'd like to add my son. I figured I'd have to extend my contract and that's not a problem. But I've been told I need to create a NEW contract for 700 minutes per month. While the prevailing wisdom is that a teenager talks on the phone all the time, this kid doesn't fit that mold. In fact, he probably talks less than 20 minutes per month and my husband and I only use 150 minutes of our 500 minute allotment.
So in deciding whether to ad
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If you add a line and the 500 minute plan is no longer available, then you HAVE to go to a different plan!
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no you don't i just did it. i'm agent employeed so i don't know if that matters but in our eros when we add a line the first plan is the amer choice II 500 secondary share. now if its converting from single to family share then yes we can pick the $59.99 plan anymore.
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You mean can't pick $59.99 right? You can add anything to whatever plan someone is already on, but if you ever change off it, you only have 30 days to go back and even then you may lose a promo.
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OK, so lets see if I understand this...
I can ADD a line to an existing family plan without being forced to upgrade to the 700 minute plan. (Which is exactly what I want to do.)
That means I would STILL have all the features of my current plan (e.g., free IN calling, no roaming, free nights and weekends, etc.) The only difference is that while my contract would expire on July 07, my son's contract (which is really based on my family plan) would end in March 08. Probably that means I would have to extend my contract to March 08, too, which is fine.
The 500 minute plan is no longer offered.
When I tried to upgrade at my local Verizon franchise AND when I tried to add a line online, I was not offered the 500 minute plan (it's not eve...
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I can ADD a line to an existing family plan without being forced to upgrade to the 700 minute plan. (Which is exactly what I want to do.)
That means I would STILL have all the features of my current plan (e.g., free IN calling, no roaming, free nights and weekends, etc.) The only difference is that while my contract would expire on July 07, my son's contract (which is really based on my family plan) would end in March 08. Probably that means I would have to extend my contract to March 08, too, which is fine.
The 500 minute plan is no longer offered.
When I tried to upgrade at my local Verizon franchise AND when I tried to add a line online, I was not offered the 500 minute plan (it's not eve...
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Call 1-800-256-4646 for telesales and you should be fine. They'll FedEx your phone to your house and you'll have it Tuesday or Wednesday, probably Wednesday.
If the time comes for him to no longer be on your share plan, you can authorize him to take responsibility of his line. Once you do that he can get his line under his name with a single line plan.
If the time comes for him to no longer be on your share plan, you can authorize him to take responsibility of his line. Once you do that he can get his line under his name with a single line plan.
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Ok heres how it works. I am an agent of verizon...What the problemis, is the fact hat verizon does not offer the 59.99 share plan ne more...The cheapest share plan is 69.99 for the frist two lines and then 9.99 for each add..I use the eroes program as well and if someone wants to upgrade they can keep the same 59.99 share plan...But in order to add another line they have to change all of their lines because there is no 9.99 500 share option when u try to add one on that plan...At least as far as i have seen...correct me if im wrong but thats the way my eroes is set up.
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yea i did read that post..and do you really believe someone who can't even spell eroes correctly...i tried to do one recently and it will not allow you to do it b/c there is no option at all for a 500 min plan...
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EXACTLY!!!!! You CANNOT stay on that plan if you add a line, plain and simple!
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SHUT UP! YES SHE CAN! QUIT GIVING WRONG INFORMATION! JUST BECAUSE YOU CAN"T ADD HER LINE DOESN"T MEAN IT CAN'T BE DONE
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I have the 500 minute plan with 2 additional lines (4 total). I do not foresee that I will add another line (unless I decide to port landline to VZW), however, it would really suck if VZW forced you to abandon the 500 minute plan in order to add another line. If this is the case, I'd like to hear the explanation of why this is reasonable and in the best interest of the customer.
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The only people that can't add a line to an older plan are sleazy sales people.
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yes you can keep you old plan. you and your husband or whomever is ALREADY on the account don't have to extend your contract. it's just your sons line will have a 2 year agreement from the date of ACTIVATION.
online may not get it but in store they are shafting you. yesterday when you posted this question i was in mid activation of someone looking to do the same as you. and i'm in-store 😲 😳 .
online may not get it but in store they are shafting you. yesterday when you posted this question i was in mid activation of someone looking to do the same as you. and i'm in-store 😲 😳 .
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I can't add a line to the family plan without upgrading to the 700 minute plan.
So my next question is: If I stay with my current plan, at the end of two years when the plan is up, can I renew it even though Vz doesn't offer it anymore? If that's the case, then I should probably make my kid keep his tracfone because that way I can stay at 500 minutes the rest of my life. OTOH, if I'm going to have to upgrade at the end of two years anyway, then I might as well change now.
Thanks to everyone for helping me understand this.
Phoebe
So my next question is: If I stay with my current plan, at the end of two years when the plan is up, can I renew it even though Vz doesn't offer it anymore? If that's the case, then I should probably make my kid keep his tracfone because that way I can stay at 500 minutes the rest of my life. OTOH, if I'm going to have to upgrade at the end of two years anyway, then I might as well change now.
Thanks to everyone for helping me understand this.
Phoebe
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Look, I work for Verizon in a call center in customer service. You can add a line to what you have now. Sales people just want you to upgrade your plan to a newer (more expensive) plan. This is more commission for them.
It's very easy to add a line to your current plan. Just walk in, "I'd like to add a line to my 500 minute share plan please." If they say no, tell them you'll conduct your business elsewhere and walk. I'll bet they'll find a way to make it happen when they see the sale walking out the door.
It's very easy to add a line to your current plan. Just walk in, "I'd like to add a line to my 500 minute share plan please." If they say no, tell them you'll conduct your business elsewhere and walk. I'll bet they'll find a way to make it happen when they see the sale walking out the door.
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Completely Erroneous on all accounts.
1.) You can not upgrade with an equipment discount unless it is on a current plan. Sometimes on some of the older local digital choice plans or special corporate discount plans like for GE, the system will allow you to process, however the 500 minute family share plan is not in the point of sale system, if you wish to keep that plan you may, but you must pay full retail price for the phone.
2.) Sales people make NO extra money by upgrading you to a 700 minute family share plan and adding a line as opposed to adding the line on the 500 minute plan.
3.) Customer Service reps (not all of them) need to familiarize themselves with the company's M&P's and stop telling customers they can get whatever ...
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1.) You can not upgrade with an equipment discount unless it is on a current plan. Sometimes on some of the older local digital choice plans or special corporate discount plans like for GE, the system will allow you to process, however the 500 minute family share plan is not in the point of sale system, if you wish to keep that plan you may, but you must pay full retail price for the phone.
2.) Sales people make NO extra money by upgrading you to a 700 minute family share plan and adding a line as opposed to adding the line on the 500 minute plan.
3.) Customer Service reps (not all of them) need to familiarize themselves with the company's M&P's and stop telling customers they can get whatever ...
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VZW_insider said:...
Completely Erroneous on all accounts.
1.) You can not upgrade with an equipment discount unless it is on a current plan. Sometimes on some of the older local digital choice plans or special corporate discount plans like for GE, the system will allow you to process, however the 500 minute family share plan is not in the point of sale system, if you wish to keep that plan you may, but you must pay full retail price for the phone.
2.) Sales people make NO extra money by upgrading you to a 700 minute family share plan and adding a line as opposed to adding the line on the 500 minute plan.
3.) Customer Service reps (not all of them) need to familiarize themselves with the company's M&P's and stop te
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I would say roughly 1/3 of people I talk to are on old pricing... Being that I do about 40 upgrades a month (125% of metric for CS) you mean to tell me I do 13 "erroneous" transactions a month? Seems to me that QA, my Sup, or OCS would have noticed by now.
Why should anyone need to change their pricing? There are plans that aren't eligible for upgrades at all such as the save plans but I don't upgrade those. If someone wants to stay on old and busted pricing, let them.
But what do I know.. My year end PA had me averaging 9.2 in QA and passed 98% of my transactional audits. I probably don't know anything
Why should anyone need to change their pricing? There are plans that aren't eligible for upgrades at all such as the save plans but I don't upgrade those. If someone wants to stay on old and busted pricing, let them.
But what do I know.. My year end PA had me averaging 9.2 in QA and passed 98% of my transactional audits. I probably don't know anything
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Call center reps are rated by a Quality Assurance team that evaluates your calls. You are scored 1-10. 7.5 is the acceptable level but you want to get at least an 8. Over the last year, I averaged 9.2.
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Call centers operate under different guidelines that retail stores by the way, which is why you can process upgrades and price plan changes on older plans, retail stores have NO ACCESS to that on the sales level.
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Unless your in a Vision market (because I'm not and have no idea how Vision works compared to I2K), BUT when you process an upgrade in NetAce, the 500 minute family share plans are not available. So the only way to upgrade to them would be to process it through I2K with manual CSO's. And of course, I have no idea what I'm talking about which is why I'm manager at corporate store and pass my FAR audits every quarter with 95% or better. But hey, I'm the one who doesn't know what I'm talking about
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for the last time. YOU DON'T HAVE TO CHANGE YOUR PLAN. that's the plan you signed a 2 YEAR agreement for. you can keep it as long as you wan't. heck, a few days ago i upgraded a lady on a $24.99 plan she got back in '99'.
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Not many of those around anymore... I saw someone with a $0 plan and they just paid .15/min or something. Their bill ranged from $5 to $50 sometimes but it seemed like the right plan for them. They were not eligible for upgrade though, I think they changed a text package or something
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wow 😳 . that plan is strait old school. the lowest i've seen is $14.99 and this was an old 360 communications plan a person had before vzw bought them out. of course NE2 wasn't an option and she didn't wanna give up "her such good plan 🙄 " but she paid for the phone.
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thats just it...if u currently have the plan you do not have to change it when u upgrade...but in order to add a line or do ne thing other than just a simple upagrade..YOU MUST CHANGE TO A NEW PLAN..only way around that is to call actual customer care no agent can do it..
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Here's you answer phoebe3.
National customer service can get it authorized for you they work with a different system then the corporate stores and are authorized to do what it takes to keep customers happy within reason.
Sales reps like myself in coporate store do not make any more or less wether its on a old contract or new. So Vatoth0 you need to stick with what you know and stop generalizing the people who make your vestments possible.
Phoebe3 as far as your old contract if you decide to keep your son off your plan at the end of your term you can be renewed in a corprate store allthough begrudgeingly by some Rsr's out there however our internal M&P's allow for old family shares to be renewed on a new two year however you will not...
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National customer service can get it authorized for you they work with a different system then the corporate stores and are authorized to do what it takes to keep customers happy within reason.
Sales reps like myself in coporate store do not make any more or less wether its on a old contract or new. So Vatoth0 you need to stick with what you know and stop generalizing the people who make your vestments possible.
Phoebe3 as far as your old contract if you decide to keep your son off your plan at the end of your term you can be renewed in a corprate store allthough begrudgeingly by some Rsr's out there however our internal M&P's allow for old family shares to be renewed on a new two year however you will not...
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