I think if more people read their manuals instead of complaining about not knowing how to use their phone's UI, more than likely VZW wouldn't have created a universal UI. It took some getting used to the Samsung UI when I switched from a Motorola. I have yet to really look at the VZW UI since my sister is rarely home when I am, and my mom's Nokia 6256i has the Nokia UI (from what I heard, Nokia refused to let the VZW UI be put on this phone). The technologically challenged people are mainly the ones that'll like the VZW UI, while those who can easily adapt to most newer technologies don't usually embrace the VZW UI, and the crippled bluetooth.

I have talked to custormer serevice reps on the phone. They have no idea what the UI is.

So, don't give me that link with to the website on a survey that the companies can answer themselves about how good their own company is. If you read the "methodology part" on the website you will know wha I am talking about.

This is the same thing what Cingular is saying. "Research is shows we have least dropped calls".

Researches can be designed to yield results that the companies wants/likes to hear.

Can I assume then that you put no stock in the data that Training Magazine must cull through to make it's determinations and that the editorial staff lacks any level of objectivity.

You ignore that the survey is a portion of the process and that the survey may not be something that just allows the company to put its best foot forward.

Understand that no entity, such as this magazine, can know what a company trains and how much without asking that company.

Perhaps this is what the survey asks. Remember, this process involves qualitative and quantitative data to support the survey.

You can present your anecdotal experience as a response, and it certainly has validity, but you must also understand that you are an advanced us...
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