From everything I read or see on TV. I basically comes down to the fact if the company does exactly what you want whether it is valid or not. If you use $300 in over minute charges and the company refuses to credit them. Then that person will say the company is the worst ever. If they give the credits of course a customer is going to be happy with the company. People live by the Motto "The customer is always right" way to much. PEOPLE NEED TO ACCEPT THE FACT THAT IF THEY USE THE SERVICE THEN YOU NEED TO PAY FOR IT. JUST BECAUSE YOU HAVE TO BE RESPONSIBLE FOR YOU ACTIONS DOES NOT MAKE A COMPANY A POOR COMPANY. Have a nice day!!