Cellbrite machine question
We just got a couple of cellbrite UME-24 machines, I have noticed that they seem extremely glitchy and I just wanted to know if anybody else has had the same experiences.
When I am transfering numbers about 75% of the time I get error messages saying that either the source phone or the destination phone cannot be read/write, I have to unplug the cables and replug them in and power the phones off and on several times then sometimes they will work, I tried our other machine and it does the same thing, I am using the right cables and choosing the right phones.
Anybody have any pointers or similar experiences with this thing?
Thanks
When I am transfering numbers about 75% of the time I get error messages saying that either the source phone or the destination phone cannot be read/write, I have to unplug the cables and replug them in and power the phones off and on several times then sometimes they will work, I tried our other machine and it does the same thing, I am using the right cables and choosing the right phones.
Anybody have any pointers or similar experiences with this thing?
Thanks
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Even though you just got the machines - you may want to call Cellebrite and have them send you the latest software update. We have been using a UME-24 for many months and really haven't had many problems at all.
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Will that accomplish the same thing as downloading the upadtes off the computer?
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Yes, it should. I would still call them and they will email you the latest software update - just in case there is a problem with the one you currently have on your computer. Maybe they can also make another recommendation when you call them.
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Mine has the most problems with the e815's. make sure they are plugged in ALL the way... some, especially Motorola's, have a tendency to only be partially in. I've also found that if I hold the phone so the cord is bent a little it puts more pressure on it... It may be my imagination but I don't have problems 75% of the time. Good luck!
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I have found that with alot of them I have to push the cord in and hold it in. If I don't it doesn't seem to make correct contact. But if I follow this procedure it works 99 percent of the time. The only phone that doesn't seem to work whatsoever is the SE-47 (garbage phone) slider. Every once in awhile I will have a K404/414 that won't work either (headphone jack).
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