For TheVZWMan
I have a coverage issue in & around my house. I can walk out about 6-10' from my house and signal goes up. I have called CS to report this coverage issue and 1st time was told that coverage tickets did not exist. 2nd time they had me give very specific information and that I would receive a reply in 72 hours (did not). This is frustrating to a customer as it is counter to the main thrust of your advertising of "Can You Hear ME Now". My response is NO! Since my sell is my only phone and the majority of the time it works great. I work out of my home so it needs to work here also. I have a T730 (w/ current Flash/Flex) and live in an urban area well within the stated coverage area. I can actually see three cell towers from my yard (yes I know th...
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badsky2k said:...
I have a coverage issue in & around my house. I can walk out about 6-10' from my house and signal goes up. I have called CS to report this coverage issue and 1st time was told that coverage tickets did not exist. 2nd time they had me give very specific information and that I would receive a reply in 72 hours (did not). This is frustrating to a customer as it is counter to the main thrust of your advertising of "Can You Hear ME Now". My response is NO! Since my sell is my only phone and the majority of the time it works great. I work out of my home so it needs to work here also. I have a T730 (w/ current Flash/Flex) and live in an urban area well within the stated coverage area. I can actually see three cell
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TheVZWMan said:...badsky2k said:
I have a coverage issue in & around my house. I can walk out about 6-10' from my house and signal goes up. I have called CS to report this coverage issue and 1st time was told that coverage tickets did not exist. 2nd time they had me give very specific information and that I would receive a reply in 72 hours (did not). This is frustrating to a customer as it is counter to the main thrust of your advertising of "Can You Hear ME Now". My response is NO! Since my sell is my only phone and the majority of the time it works great. I work out of my home so it needs to work here also. I have a T730 (w/ current Flash/Flex) and live in an urban area well within the stated coverage
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85 percent...please check your references...the etf would only be waived if that area there is NO service...if he is just getting low service in that area it would only be due to interference or tower issues...the ETF WOULD NOT be waived in those situations
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TheVZWMan said:
85 percent...please check your references...the etf would only be waived if that area there is NO service...if he is just getting low service in that area it would only be due to interference or tower issues...the ETF WOULD NOT be waived in those situations
Yea i know. If we can prove he has no service outside his house, then we'd waive it. I've seen it done before.
-Verizon Wireless Sales
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THX guys. I'll call CS again about the dispositon of the TT. I am waiting to see if the V710 will be any better. I have had other brands of VZW equipment at this location and all are about the same within "a bar or two" (again I know that sig meters on the phones are relative) so I do not think that the V710 will be much better in reception but I still prob purchase for the BT & Tri-Mode. Here in Texas I need the Analog now & again.
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you are correct...but unless I'm way off base with this he's not complaining about no service but rather lack of signal strength
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TheVZWMan said:
you are correct...but unless I'm way off base with this he's not complaining about no service but rather lack of signal strength
True. There's a fine line. I guess that would be a judgement call.
-Verizon Wireless Sales
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The cust needs to prove that signals are received everywhere outside of the house, not just 6'-10'. If the cust is having greater than or equal to a 65% success rate than the etf cannot be waived.
One thing I tell custs when they start service, is to read the contract; it gives you the power of leverage.
One thing I tell custs when they start service, is to read the contract; it gives you the power of leverage.
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