Why Wouldn't Warranty Be Honored?
I have had an ongoing issue with Verizon Customer Service for the last 6 days. I upgraded my phone the first week in May
from a Kyocera 2235 to an LG VX4500. I had no problems with that phone except for the occasional squeak the last week or 2.
During my lunch break last Thursday, I took my phone to a Verizon store to have the firmware upgraded. They told me it would take about 45 minutes so I said I'd come back after work to pick it up. We had a thunderstorm in the area and when I went to get my phone after work, the technician at the Verizon store told me their was a power outage in the store for about 15 seconds. He said my phone was on the machine being upgrading during the power outage and as a result it killed my phone.
...
(continues)
from a Kyocera 2235 to an LG VX4500. I had no problems with that phone except for the occasional squeak the last week or 2.
During my lunch break last Thursday, I took my phone to a Verizon store to have the firmware upgraded. They told me it would take about 45 minutes so I said I'd come back after work to pick it up. We had a thunderstorm in the area and when I went to get my phone after work, the technician at the Verizon store told me their was a power outage in the store for about 15 seconds. He said my phone was on the machine being upgrading during the power outage and as a result it killed my phone.
...
(continues)
...
Damn!! Just when I thought I wrote long posts.
On a serious note, that's the kind of horror stories I've heard for well over two years about Verizon's service. It comes down to these points:
1.) Most salesmen are in it for the sale (notice I said MOST), could care less if you're happy and will tell you anything (like lie about battery life) to keep you from returning the phone.
2.) Verizon's currently the largest wireless service in the nation. I for one think there's much more virtue in being second, because when folks are #1 they tend to get arrogant and forget that it's the customers that got them to #1, so mistreatment becomes more and more common.
3.) They've still got your money and if you wanna get out of the contract ...
(continues)
On a serious note, that's the kind of horror stories I've heard for well over two years about Verizon's service. It comes down to these points:
1.) Most salesmen are in it for the sale (notice I said MOST), could care less if you're happy and will tell you anything (like lie about battery life) to keep you from returning the phone.
2.) Verizon's currently the largest wireless service in the nation. I for one think there's much more virtue in being second, because when folks are #1 they tend to get arrogant and forget that it's the customers that got them to #1, so mistreatment becomes more and more common.
3.) They've still got your money and if you wanna get out of the contract ...
(continues)
...
Try to get a rep or a supervisor ship out a replacement phone to you. Or you can call LG.
...
Thanks. I think I'll try LG. Every rep I've spoken to told me they can't send out another phone. All they can do is contact the store. I've spoken to a supervisor 3 days ago who also promised to contact the store and call me back -- 3 days later, still nothing (I told him I didn't expect him to call me back because that's just standard, so maybe I set myself up for that). 😡
...
The only way a rep (given they follow policy) will send you a replacement is if the retail store agents verified that the phone has a manufacturer defect. I'm assuming the retail agents notated your account that their is nothing wrong with your phone, that's also another possibility why the reps are so stiff with the policy.
...
first there is no firmware upgrade that I have seen. I think they took you for a ride.
...
I sounds like you mean a software upgrade not a firmware upgrade. That is neither here nor there though as that isn't the issue. The issue is that someone needs to talk to the store and findout what is the situation they are seeing so that the entire picture can be looked at so that your issue can be resolved. If unsatisfied with what the tech is telling you, you can always talk to the store manager. This is a store issue unfortunately since the phone was swapped out there, CS really cannot do much more than basic troubleshooting and refer you to the store if they think it is a equipment issue. Tech Support handles issues with the system, handset issues are handled by techs at the store.
Hope this helps.
Hope this helps.
...
I bet the phone had a surge during the storm and your phone was plugged in for charging... now they won't replace it(tho they should be responsible because they TOLD you the phone was fried WHILE they had it). Personally, I would take the STORE to small claims court. If it's a company owned store, then take VZW to small claims court. You signed a contract that states that you can't "sue" them over anything to do with your service(most companies have an "arbitrator" clause), but you can still sue them for destroying your phone. At the very least, sending them a subpoena should get you a phonecall and a free phone.... just a suggestion.
On a related topic, I had a nokia 3595 that was plugged into a wall during the storm-- FRIED the charger. ...
(continues)
On a related topic, I had a nokia 3595 that was plugged into a wall during the storm-- FRIED the charger. ...
(continues)
...
CainMarko said:
I bet the phone had a surge during the storm and your phone was plugged in for charging... now they won't replace it(tho they should be responsible because they TOLD you the phone was fried WHILE they had it). Personally, I would take the STORE to small claims court. If it's a company owned store, then take VZW to small claims court. You signed a contract that states that you can't "sue" them over anything to do with your service(most companies have an "arbitrator" clause), but you can still sue them for destroying your phone. At the very least, sending them a subpoena should get you a phonecall and a free phone.... just a suggestion.
The store did swap out his phone once already. He is sta...
(continues)
...
Samsungs have been rockin lately too...rarely....and I mean rarely do I even have a tech call on the new Samsungs
...
I had a customer who bought an A610 on 06/23/04 call me because the hinge part broke. I felt bad for him because he just bought the phone and he's out of the 15day window.
...
After reading all these "Fried Phone Threads", another thought comes to mind. When we upgrade to a new and "better" phone, it might not be a bad idea to hang on to the previous model indefinitely. Don't erase the phone book or custom settings. Now at least one has something to fall back on if the new phone breaks, disappoints, gets lost/stolen, needs service or whatever! I know one guy that seals em up in a plastic ziplock bag with desiccant and stack em in his closet.
...
