Sales and Reps will love this.......
what do you do when a customer walks/or calls in and the first thing out of thier mouths......."IVE BEEN A CUSTOMER FOR A LONG TIME"..................ithink i should.......
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That usually means they are on an old outdated price plan and don't qualify for NE2. Ands they are typically using a Startack or worse an LG 510
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Hit release, go on a personal and scream until I feel better.
I HATE it when they start out that way.
And it doesn't matter where you work either. I worked as tech support for a dot com back in 1999. The company had only been around for 2 months and someone actually called in and said, "I've been a customer for a very long time!" When I stated the company has only been around for two months, she yelled, "DON'T YOU PLAY YOUR F$#*ING MINDGAMES WITH ME, BOY!"
We had a zero-tolerance rule at the time, so as soon as she said a bad word, I said, "Ma'am, we do not tolerate customers who choose to yell and curse at our reps. Please call back when you have calmed down. Thank you for calling." I waited for a second to see if she had any...
(continues)
I HATE it when they start out that way.
And it doesn't matter where you work either. I worked as tech support for a dot com back in 1999. The company had only been around for 2 months and someone actually called in and said, "I've been a customer for a very long time!" When I stated the company has only been around for two months, she yelled, "DON'T YOU PLAY YOUR F$#*ING MINDGAMES WITH ME, BOY!"
We had a zero-tolerance rule at the time, so as soon as she said a bad word, I said, "Ma'am, we do not tolerate customers who choose to yell and curse at our reps. Please call back when you have calmed down. Thank you for calling." I waited for a second to see if she had any...
(continues)
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IT drives me crazy when people start out by saying, "Hi my name is so and so and I have been a customer for a long time" like they expect me to know who they are and automatically pull all their info right out of my brain! Like i give a rat's A$$ who you are and how long you've been with us, the rules are the same for EVERYONE!
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Haha. Yeah I love it how they are like "I'm so and so. Do you need my number? It's blah blah blah..." One day all customers will be blessed with smartness like us and then we'll have nothing to talk about.
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I hate when they come right up to you and spout off their number really quick, then when I actually get to the screen to pull their info up and say "Im Sorry, could you repeat your number for me" they get all mad like I should know their number automatically and memorize for each of the 80 times they come into complain each time they dropped a call or when the phone beeped at them.
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radioshacker said:
Haha. Yeah I love it how they are like "I'm so and so. Do you need my number? It's blah blah blah..." One day all customers will be blessed with smartness like us and then we'll have nothing to talk about.
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You must be a freaking moron, many people grew up being told to introduce themselves, its polite. You are probably one those brain dead, self righteous X'ers who think everything revolves about them.
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If some people only know what was said when the "mute" button was hit!! 😁 Hey, whatever it takes to make it through the day, we gotta find relief somehow! " you people are going to .....blah, blah.. that's one that makes me crazy!
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"it goes into mute mode when im in a call" "i cant remember my VM password" "i cant turn the speakerphone off" "it wont ring, it only vibrates"
Stupid people, RTFM.
Stupid people, RTFM.
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I hate when they start talking about they own stock in Verizon wireless. My answer is we are a private company not publicly traded company maybe you may own stock in Verizon comm but not wireless. They normally get mad and then i laugh in my head. 🤣
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