Before you open you mouth know wtf you are talking about. I'm not getting into this argument about indirect vs direct again but seriously, just because this person was overcharged it had to be indirect? Not every indirect is shady like you seem to have been in the past. By the way this person said it was at a direct store so I guess

agostinod said:
Those guys will say anything to make even a small gain on the comission side.

shut up, go cry to your mother or father.

You are a Direct rep trying to make Indirects look bad, aint going to work here 🙄

PMFJI,
I was entitled to a NE2 and got one. There is a $50 MIR that I am entitled to, so the guy in the store apologised that he needed to charge me the $50 which I'd be refunded, and my cost would still be $0+ tax. I recalled in the past just being given the $0 cost + tax, but I understant that they don't like to do that, I'm guessing because you could cut barcode on the box and someone could get another $50.
So, is what you believe to be a $50 upgrade fee, on a phone that you get a $50 mail in rebate, so your NE2 doesn't get you below -zero- cost?
If so I think it's a wash.

? why call cusotmer service, what phone did you get? i bet it was for the mir, maybe instead of calling cs try goin back to the store or even one better call the store press option number 4 ask for the rep that sold you the phone, or here is something read your reciept thats why you get one

The receipt is where I saw the charge $50 upgrade fee. I'm a legislative employee and entitled to a discount, so the last time I upgraded I did it through our government sales person and there was no upgrade fee. This time I went to corporate retail store.

I only asked this question because I haven't heard of anyone being charged this much for an equipment upgrade. I didn't mean to start a fight between sales reps.

Thanks for responding. I'll contact the government team here in Harrisburg on Monday and try to resolve it that way.