Transfer fee
Is the fee to transfer contacts always charged or are there any exceptions?
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This is true. I never want to charge, but sometimes, its all about the approach from the customer. I understand if you are having a bad day or something having to do with us has inconvenienced you or put you in a bad mood, but if you come up saying, "i need my stuff put from here to here" and your tone is demanding or even demeaning... you're paying 10 dollars.
And this is how I am starting to explain why we charge, and I think its a good analogy. I tell people, charging this fee is like changing your oil. You can certainly change the oil yourself if you have the time and patience, or just take it to Jiffy Lube and have it done in less than 30 minutes for 24.95. You don't complain about the oil change fee. Same concept. You can keep your...
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And this is how I am starting to explain why we charge, and I think its a good analogy. I tell people, charging this fee is like changing your oil. You can certainly change the oil yourself if you have the time and patience, or just take it to Jiffy Lube and have it done in less than 30 minutes for 24.95. You don't complain about the oil change fee. Same concept. You can keep your...
(continues)
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10 bucks sounds like a bargain. I know I would not want to have to manually re-enter 100 or more contacts. I would pay you 20 to 30 bucks for that service 😁
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And as it turns out, all you have to do is pay 1.99 with backup assistant. Run it once, visit the website, print it out, delete it from your phone if you do not want the recurring monthly charge. Two bucks! Thats insane. It might be a legit claim to say that it's insane to not subscribe to the monthly fee. What happens if your phone is lost/stolen or broken? No numbers at all then. The customers get pissed at us for that reason but how is it our fault that phone got wet and the machine won't read the numbers? $24/year for complete peace of mind for all those contacts.
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really? they do? I never was offered a phonebook transfer when I had them. they told me sorry you should have saved them to your sim card. you are screwed basicaly. so you may want to research before you say that cingy does anything for anyone. 🙂
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I was with verizon for three years before i started working for cingular. So i would say that I do know what I am talking about.
If your phone is damaged and you didnt save your numbers to your sim card than yes, you would not be able to transfer them. But if the phone is in good condition enough to copy the numbers to the new sim card than any cingular rep would do it for free.
If your phone is damaged and you didnt save your numbers to your sim card than yes, you would not be able to transfer them. But if the phone is in good condition enough to copy the numbers to the new sim card than any cingular rep would do it for free.
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I'm the Store Manager of a VZW Auth. Agent (soon to be Premier Retailer..woohoo!)
We do not charge customers who purchased from our store location a fee to transfer their phonebook. Being Auth. Agents, we have to purchase that CellBrite equipment on our own, it is not provided for us, so therefore we have to pay for it somehow. We will do phonebook swaps for our New/Upgrade/Warranty & Loaner Phone customers FREE of charge. Otherwise it's $10.
I once had a customer who went acrossed the street to Sprint and transfered his service to them from Cingy, then came to me to transfer his phonebook.... yeah... he paid $15.
We do not charge customers who purchased from our store location a fee to transfer their phonebook. Being Auth. Agents, we have to purchase that CellBrite equipment on our own, it is not provided for us, so therefore we have to pay for it somehow. We will do phonebook swaps for our New/Upgrade/Warranty & Loaner Phone customers FREE of charge. Otherwise it's $10.
I once had a customer who went acrossed the street to Sprint and transfered his service to them from Cingy, then came to me to transfer his phonebook.... yeah... he paid $15.
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