yah, I can understand why verizon does it, but I don't like it eather. The best VRU system I have ever used was FedEx's. I call them about a dozen or so times a week and its so easy to get what I need.

I definitely have to say i can appreciate this survey more then the next, though honestly i am not sure a survey is the greatest example of customer satisfaction, i know i have a survey every time after my calls go out, and have never received perfect marks, due to the fact they mark me on the rest of the call as well. So those that do do fantastic, are forgotten by the way side to be shifted for the ones that drove them crazy.

So here is to all the front liner that take the crap fix it and no one every says anything to them

~~Tips her hat to each~~

Honestly I don't see him as being touchy at all, what he is saying that T mobile is only gaining points where it can, do to the fact it network cannot complete with the rest of the folks out there. and he is right, it would be difficult to compete without the network to back up thier customer service.

Iyvonne said:
Honestly I don't see him as being touchy at all, what he is saying that T mobile is only gaining points where it can, do to the fact it network cannot complete with the rest of the folks out there. and he is right, it would be difficult to compete without the network to back up thier customer service.

But it's not all about SIZE of NETWORK here; it's also who has the service to back up their product. IF VZW's network is so great and you have service "EVERYWHERE", then explain how my sister living in Long Island, NY and once a Verizon customer but now ported loyalties (not her number) to T-Mobile? I thought VZW had awesome coverage their but apparently after seeing her experiences, apparent...
(continues)

Think MAN THINK!!!

Verizon has coverage where few actually NEED it. thats the big rub with them. They have deep in the woos coverage, deep in the desert coverage, high in the Rockies covergae. But as far as the many populated areas, they are no better then the GSM carriers. Their M2M network is extermily worse.

They sell smoke and mirrors. A few are coming t that conclusion today, many more will tomorrow. Watch and see.

kingfrog77 said:
Think MAN THINK!!!

Verizon has coverage where few actually NEED it. thats the big rub with them. They have deep in the woos coverage, deep in the desert coverage, high in the Rockies covergae. But as far as the many populated areas, they are no better then the GSM carriers. Their M2M network is extermily worse.

They sell smoke and mirrors. A few are coming t that conclusion today, many more will tomorrow. Watch and see.

Yet another jealously spoken VZWManiac! When T-Mobile comes to gain alot more coverage area, I'm sure all the VZW Reps will shut up and realize the shortcomings of their Customer Service! 😳

REALLY kingfrog77 So then explain why my last customer today who lives in Los Angeles ( a very populated area) {jerkoff} ported over to t-mobilato save money his service was so bad. he paid his termination fee to switch back to us. Tmobile dosent invest enough money keeping up their poor Gsm networ. I know i get to talk to all sorts of GSM customers all over the west coast day in and day out. 70% of the time i have to call them back. i wonder why that is hmmmm maybe because the phone drops a huge amount of calls. T mobile is the next company to go along with ATT. Tmobile is still in debt for alot of $$$ so tell me how is T mobile going to compete with verizon. THEY CANT

So YOU say!

If all Verizon employees thought like you did. My dream would be realized sooner than possible ans the arrogant mouths would be shut by he GSM carriers exceeding Verizon's growth rate.

Keep talking, spread the word. I think T Mobile woould love to have that MBA analysis and change their corporate structure and plans.

AAAAArogance prevails once again from the mouth of a Verizon Salesman.

"Really .......it only has 50 miles on it".

What GSm growth rate are you speaking of? Sprint added more customers than cingular and att combined last quarter, and they got a d in custoemr satisfaction and call completion. How do you explain that?

Because they don't find out about the bad customer service until maybe about 2 or 3 month down the line and by that point they don't wanna pay the ETF...so they just bend over and take it

this is ofcourse meant as a joke even though it probably won't be taken that way

I agree with that. But I have sprint and I've known about their bad service. But I still keep them and I've renewed my contract. Why? because they have the best phones and i have a retention plan. There is still something to be said for cheap plans and good phones.

There is a lot to be said regarding cheap plans and good phones. T Mobile is a great example of that. All the 'talk' about reliablity and coverage goes down the drain when someone can get a wow phone and low cost minutes.

Dropped calls are not much of an issue to most people who know its not a landline. Its the ignorant people who expect too much that are the most difficult to deal with.

the problem with Verizon is they set unreasonable expectations with their reliability speak and JD Powers so I think a dropped call from one of their customers is percieved as a bigger issue then with Cingular or T mobile/

Kind of like taking a Toyota in for warrenty work. "Its a Toyota, man, it's not supposed to break down"

You like how VZW's marketing people have made that so important. They've made network coverage the biggest issue. Because they are the market leader. They can do that. If GSM is so great, why are all the GSM carriers only trying to compete in terms of price? VZW could do that if it wanted to. Customers already think that vzw has the best network. Then they could drop the prices and wipe out any competition.

Cingular competes in a lot more than price, pal. We have the largest all digital GSM network in America. Soon we will have the largest network PERIOD. Larger than VZW by double the POPs. We have the largest call for free calling area in the US. All of our services and features work anywhere. We are in the process of gearing up for our UMTS/HSDPA rollout, which will bury anything VZW has on the horizon for call capacity OR data speeds. Our handset issues are nothing compared to VZW's, where I get people who have had 6 or 7 phones in 18-24 months. We offer a better handset selection, a more customizable plan... starting to see what I mean?

No. Because vzw is rolling out 3g services and offering new plans and finally offering blue tooth handsest. moto v710 anyone? Not to mention that we bought new towers from qwest to enhance our network. didnt' cost 40 billion either. And you know you like how we could drop our prices and take all of your customers.

Your 3G solution is nowhere close to UMTS/HSDPA, friend. HSDPA offers tops speeds of up to 14.4 MEGABITS per second... 9.6 times faster than Comcast Cable's current best of 1.5 megabits per second for residential users.

Your bluetooth is crippled. Voice connectivity only. Yes you bought out Qwests towers, and you came nowhere CLOSE to the sheer dominance of spectrum we acquire once AWE closes.

Drop away!

sheer dominance and att in the same sentence? are you serious?

I would not underestimate the ATTWS network and its customers which have to be the MOST loyal in the business considering the issues they have had. I remember when ATTWS were the dominant player. They were bullet proof as well.

Learn from history.

VZW will learn from history. We won't switch to activation systems that keep thousands of people from joining up and costing the customer money. We won't take years to upgrade to a so so wireless technology. Thanks for the advice. You've always been a good friend.

Those are not mistakes Cingular has made, either. While VZW has EV-DO in three markets, EDGE with its slightly slower speed but markedly better stability is in 2/3 of our network. UMTS/HSDPA will be in place most likely before VZW finishes its EV-DO rollout. That so-so wireless technology you speak of is the world standard.

Verizon is soon going to have to compete in price and features . In fact they already are. It is Verizon that is all of a sudden making changes.

watch and learn. Verizon will have to make changed to compete. Something they really did not have to deal with. Real competition. Cingular is doing what it always has done. They put out the carrot and more people are going for it. Not as many as Verizon. But I am confidant Verizon will not be adding 1 million per quarter next year. You will see a shift taking place. I know thats hard to believe. It always is when a company seems to have success with minimum effort. glory days do not last forever.

Cingular is about to prove that point. I would bet Verizon will make more changes to it's plans a...
(continues)

Oh no T-Mobile will be CRUSHED!!! my job my wonderful life ruined!!! 😢

Funny. Verizon keeps doing what it's doing but Cingular is rolling over and playing dead.

lilgabe1 said:
Funny. Verizon keeps doing what it's doing but Cingular is rolling over and playing dead.

I get it!...

Couse of the rollover minutes genious! 🤣 🤣 🤣

Roll over implies, you pay for minutes you OWN those minutes. It may not be a huge advantage but in perception. Its a great marketing tool and great for customers with erratic usage as well.

your play on words falls flat when comparing that offering from Cingular who is hardly playing dead.

but if you over at Verizon believe that, the takiing of nimber one will be a lot easier and quicker. its always easier to attack when the enemy is asleep.

we add 1.5 millino customers in our sleep? impressive

You added 1.5 million sleeping lemmings...

but it was funny and clever.... 😢

*Dean Screams 😈

Lets be honest here. 70% of the GSM people you know are dropping calls. thats a little much. I live on the East coast, and thats not a reality here. And i travel out west about 4 times a year. to all over. I never get bad service. I am not calling you a liar, just try not to exagerate so much. 😁

Craftabc said:
Lets be honest here. 70% of the GSM people you know are dropping calls. thats a little much. I live on the East coast, and thats not a reality here. And i travel out west about 4 times a year. to all over. I never get bad service. I am not calling you a liar, just try not to exagerate so much. 😁

So then, if Verizon customers don't get dropped calls, why does the VRU system have an automated option for crediting for dropped calls? I had Verizon for 3.5 years (in a very populated area) and I racked up a ton of auto credits on that system. Of course, it charged me minutes to call in to get minutes credited, but still the very fact of this feature's existence argues that VZW is very aware of t...
(continues)

Verizon as been said here gets somethin like 1.5 calls dropped per 10. where as the other get aound 2.4 calls dropped per 10. Hardly a difference to fret over or Pay more for.

actually it's more like 1.5% on average so out of an average of about 400 calls per month a customer might....I repeat might drop 6 calls

I think that the bottom line is that customer's would rather not know how great anyone's customer service is. Because they would rather not call. I worked customer service for tmobile and the call in rate was tremendous. These calls cost tmobile funds that they could use to enhance their network or get better subsidies for their outrageouly prices phones. Verizon customers that do call in have a serious problem, so of course they aren't going to be extremely happy when they take a survey. But the majority of the 40plus million customers are enjoying the best wireless network. Customers would rather have a carrier that they don't have to call into about things than one they have to call in but get fantastic customer service.

Again with this 'best wireless network' claim no one has proven. Put up or shut up. Network drive tests from someone OTHER than VZW staff, or drop the BS.

Again with the "you claim you have the best wireless network stuff". Put up or shut up. Prove that VZW doesn't have the betst wireless network. with tests done by someone other that VZW staff.

Sure... Telephia. Rated Cingular over VZW in tons of markets. Just to name a few... The entire state of CT, Western MA, Florida, including the panhandle.

That sure is a ton of markets. Cingular has the best wireless network!!!

Yeah Phonepimp with all of the merger talk you say that Cingular will have the largest network in the United states...that funny because you can not make that claim for 2 reasons:

#1 the merger is not yet completed therefore there is no larger network

#2 there have not been any drive test from someone other than Cingular done yet on the yet to be completed "new" Cingular network...

finally your own argument works against you muahahaha!!!!!

LOL

LOL LOL LOL LOL....while you still can.
Soon your corporate inboxes are going to be filled with motivational materials and concerns, possibly new training to stem the tide of real competion with real claims. Cingular will be claiming more customers, largest network etc

Actually I can... Cingular will have more than DOUBLE the POPs of VZW when the deal closes.

The expected coverage of the combined companies NOT COUNTING the Triton deal is already publically available, and had to be approved before it could be made so.

http://www.cingular.com/about/new_leadership.pdf »

You cingular people still haven't told me why sprint added more customers than both att and cingular combined this past quarter.

lemme see...duh. Companies in transition?

Duh. But you already have a great network so why woudl it matter if you were in transistion???? Duh.

You have no sense of business, do you fanboy. VZW went through the same damn thing during their merger.

So you are saying Verizon was the best, but isn't anymore?

I'm saying that within a year of the deal closing, VZW will have to make significant changes. The network size claim will be gone. The customer base claim will be gone. You never HAD the best handset claim, regardless of your rigorous testing. Bear in mind you are talking about two companies who were not even fully GSM a year ago.

Verizon and Cingular will kill each other like in the franchise wars of that inacurate sci-fi movie Demolition Man. and much like Taco-Bell rose from the ashes so will T-mobile to become king of cell-phone....

I for one am prepaired to bow down to my future T-mobile masters.

I come into work and sit down at my desk and log into my computer, I say to myself,"Hey, whats going on at phone scoop today?" I log in and take a peek at the forum... I desided that today isn't a good day to track whats going on here... the fires are to hot to handle it looks like... Have fun!

T-Mobile better get some 850 MHz then, or they're cooked.

tmobile is cooked, the only thing they have going for them is the fact that their marketers have told the public that they have the best plans and get the most minutes, which isn't true. I remember reading on rcr wireless that the ftc demanding that they change the advertising.

maybe they will or maybe the'll just take att/cingular's wireless towers to launch their worldwide coverage merger!

Sure you're right... have you ever looked at your NATIVE coverage? Have you looked at your pitiful gains? Have you forgotten your company was bleeding cash like a hemophiliac just 6 montha ago...you got a long way to go.

hahahahaha hemophiliac 🤣

hey your bashing t-mobile! 😡

No, just giving you a dose of reality.

The network size won't be gone, we still have all the top msas and provide the best inbuilding coverage etc. Cingular has to spend their time and money incorporating a deadbeat company, while VZW marches on.

lilgabe... you act like we're going to have to make major equipment changes and rebuild from the ground up. These two networks have been working together just fine for a long time.

How do you figure you have the top MSA's? Post deal will will have all 100 top MSA's, while VZW has 97. Please do your homework before you hurt yourself.

but this is from the cingulAr website...your biggest beef is because VZW says that VZW has the biggest network...well the link is Cingular saying Cingular will have the biggest network...again beating you with your own gripe....give me some outside info

That map has been approved by the FCC...how's that for outside? They had to combine it, because under the antitrust laws, we have only public knowledge info on AWE.

Cingular will have a bigger customer base but not a bigger network.

Dude... VZW 20,000 POPs roughly

Cingular post deal 40,000 plus POPs

How the hell do you figure?

okay call me stupid(not really) what the hell is POP!?

Point of Presence

They won't even have a bigger customer base by the time the merger is complete at the rate VZW adds customers.

You would have to add 6 million in the next quarter pal...keep reaching. The best case is October...worst case year's end. 4 months tops to gain 6+ million. Would you like a pillow, cus you're dreaming.

Even keeping things exactly the way they are now, using the last quarter as a constant for the next two years, it would take VZW two years to overtake Cingular. Do the math, fanboy.

I like how kingfrog talks about how gsm people on here never do name calling or anything liek that , but i have now been christened fan boy. cute.

Yes you have...because you refuse to look at what is happening OUTSIDE VZW. The stuff I'm posting is available to verify, most of it right here on PhoneScoop. All you respond with is VZW hype. Get some facts, and perhaps you can join the ranks of the informed.

I don't feel like posting facts, but I find myself quite informed. The numbers tell me that VZW is doing the best overall. Which have been posted for everyone to see. This name callin stuff is childish. I respect you for presenting facts and arguing for what you believe, however.

See lilgabe, here's the problem: The marketplace gets inundated with all the BS nonfacts. Best network cannot be proven to my or anyone elses satisfaction outside VZW's own studies. Network size can, but even in the face of incontrovertable facts, is disputed. The numbers said the Yugo was a great car. Sales said VHS was superior to Beta. Sales say the PC is better than the Mac. All patently untrue, but widely believed. Just as are most of VZW's baseless "facts".

Who cares how many customers CIngular's is going to have. That wont give them the largerst most advanced network. If you put more customers on a smaller network that already needs inprovement their service will get even worse. hmmm more dropped calls, prolonged connection, and just poor quality

Another reason from a Verizon rep to just sit om their hands. Good boy. Keep doing that. Thats exactly what Cingular wants you to do. Pretend they are not a threat and are going to have major issues... I hope for your sake and income those with real business educations over there at Verizon have a different vision.

Test your metal! see if you can convince me to leave t-mobile for verizon or cingular! 😁
im open-minded and not biast

Okay, here you go. Where are you geographically"?

Long Island NY baby!

Then you already use T-Mobile and ATTWS provides roaming. Cingular acquires rights to that after the deal closes, in exchange for T-Mo getting the CA/NV network of Cingular. T-Mobile is pretty strong on the East Coast, I'll grant you. But there are a few things in Cingular's favor you should know.

Cingular uses both 850 and 1900 MHz GSM bands, while T-Mobile uses 1900 exclusively. 850 penetrates construction better, meaning better in building coverage.

Cingular and T-Mobile both offer all-digital coverage. Cingular's coverage is a great deal larger, and will improve even more postdeal.

Cingular offers more phones at better prices and with competitive plans T-Mobile tends to roll out phones long after other carriers. Where T-Mobile ...
(continues)

Hey, my girlfriend's from Long Island...Rock on! Good people up there. Phonepimp can probably answer this one. Didn't 20/20 or Consumer Reports or someone recently rate Cingular as having the best coverage in the NYC areas?

The lower frequency 850 Mhz band is going to give you better signal when you factor in geographic features. The higher the frequency of the carrier wave the more likely it is to bounce off of things like buildings and rock formations rather than penetrate them where they can then reach your phone. Basic physics. My cousin has T-Mobile just outside of Denver and when she starts home and has to go thru the hills she automatically drops two or three calls within the space of ten miles due to the rocky geography.

Yes, that was 20/20 they compared VZW, Cingular, ATTWS, and Sprint. Cingular led the pack.

Like a figgin' steath bomber Hell Yeah! 😈

Can you read, repVzW? double VZW's cell sites does not equal smaller.

Giant great wonderful Cingular in transition can't outgain sprint in adds?

You my friend, as I have said before, have no understanding of business. But let me drop this little factoid on you to give you an idea of what you're dealing with: When Cingular actually puts that $41 billion dollar payment into the American economy, it will be the largest non - government one day infusion of cash into the economy in HISTORY!

phonepimp3376 said:
You my friend, as I have said before, have no understanding of business. But let me drop this little factoid on you to give you an idea of what you're dealing with: When Cingular actually puts that $41 billion dollar payment into the American economy, it will be the largest non - government one day infusion of cash into the economy in HISTORY!

All hail lord CINGULAR!
king of kings!
the economic messaiah!
sounds like another Starbucks to me....

hey bud, Starbucks ROCKS. Anyone that can litterally get their product EVERYWHERE (including the lobby of a small hospital in ailing southside VA), and manage to get people to pay OUTRAGEOUS prices for something they can get at home has a bit of grudging respect from me. This is why I think the owners of Bath & Body Works are marketing geniuses. They create one product, put ten (exaggeration) different labels on it, and then people buy all ten. Seriously, what's the difference between the hand spray, body spray, and foot spray? Chemically they're identical, but people buy all three anyway.

BRILLIANT!!!

oh i agree that was brilliant, I wanna start a bussness where I sell little electroinc divices to everone. then charge them for how long they use it.
pretty original huh? 😁

I think there might be a few people who got ya on that one.

Kinda reminds me of Rocky Mountain Radar. They sold this little black box and claimed it could "jam" police radar by mixin the signal with an "FM chirp". It was a little plastic box with a couple of wires and a circuit board out of a watch or calculator or something. But hey, people still pay $300 for it.

😲 wow those clever bastards! 🤣

I am not sure any idea is new, all idea are just revamps of idea already done, even when it comes to writing, still the same issues, someone come up with an orginal idea, that would rock!

Ice Cream flavored Bowling balls! OWNED THE MARKETING DEPARTMENT! 😈

You going around licking your "bowling" balls man, ok mental picture I don't want.....

man...pimp's porn reference put you straight into the gutter today didn't it?

🤭 Yeah maybe, tries to walk herself out, that and a need for a good laugh maybe, is normally a good girl promises! 😁

it's ok. Most guys like it when a woman is generally good, but knows how to be bad when the time comes. 😁

😁 seems I have heard those words before, a lady on the street and a lady of the night in the bedroom to put it gently

basically...best of both worlds. As long as she's faithful that is.

You two are being shameless today.

threads get off topic really quick sometimes, sorry

Nah I could care less. Just change the topic when you do a reply ya know?

Kinda odd to read a reply and it has nothing to do with "customer questions" or what have you.

ooooo sorry about that hunny, honestly i jot a note pretty quick and don't think of the tread name....will work on being better. 😉

~~blushes slightly~~ NOT!!! oh please i can be shameless but then i think i would be getting myself in a hell of alot of trouble, 😈 BUt atleast it helps past a very boring day.

no kidding!! It's boring as hell sittin here at home with nothing to do. I hate playin the waiting game while people decide if they want me or not. So here I am, being shameless. Who needs shame anyway, it inhibits fun.

the waiting game sucks! I'm partial to Halo 😁

Meh gimme my Natural Selection any day. (half-life mod)

disturbed1 said:
no kidding!! It's boring as hell sittin here at home with nothing to do. I hate playin the waiting game while people decide if they want me or not. So here I am, being shameless. Who needs shame anyway, it inhibits fun.

~~rubs her hands together slightly getting that wicked grin on her face, at the idea of giving him something to do, but says not a word at all~~ 😈

I know that wicked grin....but thankfully my girlfriend called right about then and saved me from at least a little boredom. Still I hate waiting so much.

Hun, i give you my word i am harmless, the tossing of word games is an game of mine, and i tend to enjoy it, makes the day pass... so no worries...I know you love your girlfriend just as i love mind..... 😁 I promise to invite her 😈 😉

you scare me more than i scare me ☹️

oh yay! I accomplished my goal...honest i am a ***** cat..... 🤭

ooo! *****, one of my favorite words. I know you're just playin around, but hey, it's fun to play...specially when ya throw around references like that collar you mentioned earlier! 😁 😈

Tosses her head back and laughs~~ giving the same grin from earlier 😈 😉

got a leash to go with that collar? What good is a collar without a leash? 🤣 😉

A collar, a leash, and a whip 😉

OOOOO!!! my kinda girl...throw in a blindfold and we're all set! 😈

*yawns*

ok I would give anything to see....something other then the inside of this office building at the moment, with no window, and only the inside of my cubicle. BLAH!!!!

you kiddin me? I'd give just about anything to go to work! I'm not a workaholic or anything, but being out of work for two months and sittin at home (except for goin out job hunting) with nothing to do because most everything costs $$ (if not in expense then in gas) is MADDENING!!!

I'd love to work in wireless sales (if the position opens), but at this point I'll take another job in an OR too! I just wanna get out and make some $$ so I don't have to sit at home so much. I like my house and all, but damn!

disturbed1 said:
you kiddin me? I'd give just about anything to go to work! I'm not a workaholic or anything, but being out of work for two months and sittin at home (except for goin out job hunting) with nothing to do because most everything costs $$ (if not in expense then in gas) is MADDENING!!!

I'd love to work in wireless sales (if the position opens), but at this point I'll take another job in an OR too! I just wanna get out and make some $$ so I don't have to sit at home so much. I like my house and all, but damn!

Funny, isn't that the way it is....and i don't want to be out of work for a bit, but it seems like all i do is eat, sleep and work, the ability to enjoy life for a week, just to ...
(continues)

Always glad to remind folks that it could be worse 🤣 . It's funny how some people react to things, I couldn't have gotten thru this as well as I have without my gf. She's ultra supportive and is tryin her best to do anything she can to help me out.

A vacation is great from time to time, but ya gotta admit, work does provide ya with a certain entertainment, not to mention a sense of fulfillment when ya get that check that you've worked so hard for.

then ya go out and blow it havin fun 😈

Yeah i had to do some major supporting when my BF was out of work, due to he felt his work dictated who he was, that was the hardest lesson for him to learn, he has always been the major supporter for us, so to lean on me, omgoodness he hated it, Work....is great honestly, but the worse part about it right now, is my job fuliflls nothing within me, I just come in and punch a clock...the idea of challenge is something i long for, and this doesn't not challenge me, Now i am not in sales, i do billing and customer service related issues all day. Which is all good, and easy, but...i want something more then this

cant' blame ya really. The OR was stressful, aggrivating, and could get VERY tense. But at the end of the day it felt good, especially during emergencies. You sleep really well at night knowing you're helping to save people's lives for a living (that is, if your pager doesn't go off at 3 am). As hard as it was sometimes just to make it thru a normal day there I kinda miss it. It'd be nice if my gf was here to help out financially during all this like you were, but I live alone currently, I love it don't get me wrong, but it puts more pressure on me to get everything done myself because there's no one there to help me out all the time.

Oh well...the search/wait shall continue tommorrow.

Oh my that has to be frustrating, to have to have the stress of your well being on your own shoulders, hopefully tomorrow you will have a great adventure and discover yourself smack down in the middle of a job.

I know the market it tough though, and it took me a bit to get the job i am in now, and this call center has been the most relax I have ever worked in, so it makes it nice, though it is also the lowest paying call center i have worked it, guess you get what you pay for right 😉

Guess so. One of my former managers used to say that was the reason we had such a high turnover in the video store I was at before the OR. I know they were payin me next to nothing then and I was the asst. manager.

Yeah it can get frustrating when you're goin it alone, but I've been doin since I was 18 and I haven't gone under yet. As it is I have no debt (save student loans), I own the vehicles I have which is a BIG help that those payments aren't on my shoulders. I have a gf who loves me enough to spend the rest of her life with me (YAY!), a college education, I've helped to save dozens of lives, got family and friends who are supportive and love the hell out of me. I'm lucky and happy. Now I just have to maintain it all.

I h...
(continues)

The one thing I give you is a great attitude, My grandmother raised me with one saying " Girl you can get up everymore, and put your feet off the side of the bed and decided, if you want to be happy or if you want to be unhappy...but the choice it is yours"...I have quoted that to my own children though out thier own lives so much, and to others, it has been the one thing that through some serious dark place that I continue to keep moving, She is the most awesome lady, and I admire that.

I have lost it within the last week, and been trying to gain it back, all my friends call me a sun baby, and that there are times when this sun baby goes into what they call eclipse mode, been there for a week, thinks it is time to wake up tomorrow and de...
(continues)

That's a good thing to remember...your grandmother's wise. I'll have to remember that. Sorry it's been tough on ya, but hey, tommorrow's Fri. and I'm sure you'll get the happy back into ya.

Yep yep...oh please don't feel bad for me, I have a great life good things great family, honestly i cannot complain, My friends just like to tease me, and call me eclipse, cuz i just grow quiet, and tomorrow i am off, back on saturday...blah...then off on sunday...and it starts again on Monday...but i am up for promotion next week, i hope to heck i get it, that would rock! the challenge I need

YES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
11:00 and i am going home!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!

night!

i could and a blindfold, and a few ties as well 😉

headin right up my alley! But please, only nylon rope...I have sensitive skin 🤣

🤣 actually japanese silk is perfect 😉

ooo hadn't thought of that....very nice

good point. Even the movies we go to see are just old ideas packed into new boxes. Anyone seen The Village? Who didn't see that coming? Or the retellings of the classic Good vs. Evil battles that are SO plentiful. Just once I wanna see the bad guy win!!! The bad guys are always the coolest characters anyway.

and always the one the women want ~~grins~~ what girl wants to date the good guy?

I don't know....somehow I managed to get a good girlfriend. But then I think the tattoos, piercings, and motorcycle fooled her into it 🤣

works every time promise, show a girl a bit of evil side and voila there she arrives, which is why I adore my fiance

got a tattooed man yourself? Ah yes, my gf loves it when I'm evil...it gives her license to be the same way. 😉 Makes for good laughs too.

disturbed1 said:
got a tattooed man yourself? Ah yes, my gf loves it when I'm evil...it gives her license to be the same way. 😉 Makes for good laughs too.

No tattoos but a evil genus type that will take over the world someday, I am a mental chick myself a man that can be manipulative and decietful....delicisous

ah hah! I see....always formulating a diabolical plan. Don't know about that deceitful part though.

Oh deciitfulness not in the way that he lies to me, but manipulating the truth to change people opinions....if that makes since.

alrighty I get ya. That's always a good quality. He ever tought about politics...or cell phone sales? 🤣

God he is the most sexy sales man i know..... 😈 😉

guess that's why you're marryin him. 😁 I'm happy for ya.

watch farscape.. you might like it's nontradional aproach to sci-fi 😁

TheVZWMan said:
#1 the merger is not yet completed therefore there is no larger network

Actually he said WHEN the merger is completed, so he didn't say they have the largest network NOW, he said they WILL have it WHEN the merger is done.

TheVZWMan said:
#2 there have not been any drive test from someone other than Cingular done yet on the yet to be completed "new" Cingular network...

The drive test he is talking about is in the current situation. He never mentioned the new Cingular network other than pointing out the fact that the size will be much larger. Also, with the newly aquired spectrum, POPs, equipment, etc. the quality of coverage and service will improv...
(continues)

That was just a few I remember off the top of my head, lilgabe. But the facts are this: Telephia drives ALL the networks. Compares them statistically. I have yet to see ANYONE from VZW show me ANYTHING done independently that shows VZW has the egde over all the others. When I do, I'll drop it. If you're gonna make a claim, be able to back it up with FACTS.

Ok. But just for the record, who do you honestly think has the best nationwide network? I worked for tmobile before and new then that VZW was the best. I have customers call me that could not make or hold onto calls. It was horrible. We are all entitled to our own opinions. The thing is that marketers shape public opinion, and VZW's people have the public thinking that VZW is the best.

look on long Island T-moblie has exellent coverage good price plans and awsome phones to boot, I don't really travel plus their customer serivce is king, unlike ATT (god i hate their CS!!) I don't know about Hicksville Arkanasas but here in Hicksville LI T-mobile rocks!

Im sorry thats impossible. NO GSM carrier could possibly be that good anywhere. Im sure you are lying and rationalizing your purchase.

You'll be sorry. maybe not now, today, but tomorrow and for the rest of your life you did not choose Verizon

signed

you know who you are!

How long do you think that IN thing will last?, I mea you know since verizon stands to loose so much since their gettin so many customers 😉

kingfrog77 said:
Think MAN THINK!!!

Verizon has coverage where few actually NEED it. thats the big rub with them. They have deep in the woos coverage, deep in the desert coverage, high in the Rockies coverage. But as far as the many populated areas, they are no better then the GSM carriers. Their M2M network is extermily worse.

They sell smoke and mirrors. A few are coming t that conclusion today, many more will tomorrow. Watch and see.

Sorry but you have no idea what you are talking about. Every quarter for the past several years- Verizon is adding more customers and generating more revenue and profits then any other carrier. Verizon also has the highest port in rate- because consumers want a reli...
(continues)

VZW_MAN said:

kingfrog77 said:
Think MAN THINK!!!

Verizon has coverage where few actually NEED it. thats the big rub with them. They have deep in the woos coverage, deep in the desert coverage, high in the Rockies coverage. But as far as the many populated areas, they are no better then the GSM carriers. Their M2M network is extermily worse.

They sell smoke and mirrors. A few are coming t that conclusion today, many more will tomorrow. Watch and see.

Sorry but you have no idea what you are talking about. Every quarter for the past several years- Verizon is adding more customers and generating more revenue and profits then any other carrier. Verizon also has the highest port in r

...
(continues)

Ok, I'm doing a reality check here. Both VZW reps and everyone else seems to beforgetting that while T-mobile did have highest customer sat rateing, Verizon came in a very close second. Every post I've been seeing is just totaly throwing this fact right out of the window and eather A: forgetting it. or B: Treating us at Verizon as if we are servicing worse then sprint (who was last in both polls... Way to keep consistant!)

To Verizon reps: Yes coverage is very important but please, please, please don't forget that people WILL pay more to be treated better. They will take the worse quality product in the world if they think that the person providing it will treat them like solid gold. If your going to offer compleat crap for customer servi...
(continues)

WynneFox said:
Ok, I'm doing a reality check here. Both VZW reps and everyone else seems to beforgetting that while T-mobile did have highest customer sat rateing, Verizon came in a very close second. Every post I've been seeing is just totaly throwing this fact right out of the window and eather A: forgetting it. or B: Treating us at Verizon as if we are servicing worse then sprint (who was last in both polls... Way to keep consistant!)

To Verizon reps: Yes coverage is very important but please, please, please don't forget that people WILL pay more to be treated better. They will take the worse quality product in the world if they think that the person providing it will treat them like solid gold. If your going to off

...
(continues)

Thanks wynne thumbs up

No probs, and sorry about all my spelling errors you guys, I forgot to hit spell check before submit. I usually try to be good about that.

These forums on the whole are starting to drive me nuts, Specially Mr. Frog there who I think would be more at home in the Somethingawful.com forums (now there they have a fun group of people), probably have more enjoyment there too then our's.

I hate arguing what is better. IE vs Netscape, Apple vs Microsoft, Christianity vs Judaism, Kelly vs Bush, Pro-choice vs Pro-life, so on and so on. These things people take very personally and its no point into arguing it. People like KingFrog77 are so thick headed that you can yell at him all day and he'll just ribbit back at you the same words.

I perso...
(continues)

grins thinking about Wynne words for a bit " Sir, which company is it that you work for? I hope that you don't mind me asking.

See the new thread I started... and I think I forgotten to spell check... Damn-it!

Exactly.Trends do not last or ar any indicator of the future.

These guys drive using the rear view mirror.

Verizon had NO NATIONAL competition until now. Even now its not as prevalant but will be. The GSM carriers are percieved as small 'regional' carriers. even ATTWS which is not even connected to ATT.

The trend is going to change. I know it's difficult to believe but Verizon will be on it's heels just to continue their trend. the arrogance is amazing, the reality of real competition will be a mind blower for many Verizon Reps.

Thats all they have left. Past performance. no more JD POwer, no largest extented services network (21st century stuff) Just 40 million customers using a patchwork of analog, old digital, and modern exte...
(continues)

You know King, i have come to watch you, you honestly make only about three points

1. VZW customer service sucks and T-mobile beat us
2. you don't think that VZW customers actually can think for themselves, ( which i am thinking some people may be offended at)
3. you don't like bluetooth.

So come up with some new points, cuz these we know and heards. And maybe some statics to back up your OPINION.

1. Verizon SALES REPS are arrogant and nasty when challenged. NOT the CSRs I know nothing of the CSRs except for the few that post here. Come to think of it. They are pretty nasty as well.

2. Verizon lemmings buy the clever ads and hype and slick sales jobs of the well trained (Id say educated, but trained seems more appropriate, ruff.) sleaze Reps. They are learning though.

3. I LOVE BT. I love that I can throw my phone in the glove box and make and receive ALL calls with the JAbra and decide by voice whether to answer or not the voice ID'd incoming caller. I like that I can transfer all files and pics to and from my phone from my PC and with the push of a button sync with Outlook. Yeah I like BT

When is Verizon getting BT?

How ...
(continues)

Translation:

kingfrog77 said:
1. Verizon SALES REPS are arrogant and nasty when challenged. NOT the CSRs I know nothing of the CSRs except for the few that post here. Come to think of it. They are pretty nasty as well.

Anyone that doesn't agree with me, and tries to tell me why they do not agree with me is nasty. If these people all state the same thing, this is just company robot teaching and corporate propoganda to enthrall the mindless masses with. I am above all and my word is the cold hard facts, no matter how much my attitude ticks people off. Oh, and god forbid you be younger than I am, because we all know that young people are stupid, especially when compared to me.

kingfrog77

...
(continues)

DITZ..you made a lot of effort and no point.

You just agreed with me! And your true Verizon employee colors waved proudly in all its arrogance to boot.

Let me put this in plain english for you then since you obviously missed it completely. That whole post was sarcasm and was to show just how moronic you truely are. You do not think before you speak, nor are you as "educated" as you think you are. That is MY opinion. VZW has nothing to do with MY opinion.

You are entitled. Sacasm? From a Verizon fan-boy?
Tell me it is not so.......

Again it's the Verizon fan-boys who have the most acerbic personalities?

What, do you think you cornered the market on whit? You are far from it.

t-mobile is working on conering the market with wit, much like bush has stolen uor hears with his sharp intelect and fancy wordplay

I won't have a battle of wits with an unarmed person DITZ

Giving up already? I expected more out of you, but I guess I was entirely correct. You are a bag of hot air with nothing to say and when challenged act just like my dog. I stamp my foot and he runs the other way.

you my friend are a monster 😢

I don't know I like frog he uses the word lemmings to describe VZW customers, heh lemmings, you ever play that game for the SNES, classic 🙂

Yes, I did play it, and it was a fun game. Frog on the other hand thinks he is the "know all" of the cell industry and the future of the industry. He is comical in that he calls people names, but when people call him things that are quite true mind you, like board troll, arrogant, and insane....he then becomes very defensive saying how childish we are for name calling. Like how he thinks his play on my board name of Dakz to Ditz is humorous and makes him seem so humorous. Many find him to be just a foolish, cantankerous, bitter little man.

cantankerous is one word for, him I'd say colorful 😁 and insane: colorful and insane

No Ditz is not humourous at all. It's not ment to be funny. You are not funny. Im am however comical (as you say) in at least there is in that a somewhat entertaining quality to my posts.

I never claimed to know it all.On the contrary. But what I do know I am passionate about. I do see a sleeping giant in Verizon. you and many of your fan-boys are truly evidance of that. I m passionate about seeing Any Carrier wake Verizon up long enough to "roll it over" into the grave.

clever there!!

HA HA! passionate 🤣

You keep calling people fan-boy because we actually have something called pride in the company we work for? How about you? You say you are in the entertainment industry. If I started poking holes at your company would you sit idley by and let it happen? Time for a reality check. You aren't the only one that can be passionate bucko, and believe me VZW is not a sleeping giant. They know exactly what they are doing. Profits and new adds prove it.

Ther is a fine line between pride and arrogance.

PhonePimp has company pride. You grasshopper are just plain nasty and arrogant. You are allowed to poke holes in my organization. You certianly wont be the first, by any stretch. I am comfortable enoough not to have to defend every attack by a critic with vitrol and puss.

There you guys go agan. Driving using the rear view mirror.....Keep it up. You will drive right into a tree.......in a orange grove.

There you guys go agan. Driving using the rear view mirror.....Keep it up. You will drive right into a tree.......in a orange grove.

oh god not again.... My premiums will go up 🤣

Wow, I leave for the night, return the next day and imagine this to my surprise, Kingfroggy is still preaching the same tune, and we are still defending our VZW ...Honestly, i am still wondering why we continue fighting with a man that obviously cannot see that people make mistakes, and rather it is not so much VZW he hates, but those people he spoke with that treated him with disrespect, now we weren't there we cannot call judgment due to not knowing both sides, would be nice if the vzw reps could defend themselves, maybe they had a bad day, maybe Froggieboy, insulted there intelligence ( though i cannot imagine HIM doing such thing 🙄 ) but for whatever reason....I at least enjoy the entertainment value of his post, no wonder he is in ...
(continues)

Any company is only as good as it's people. I don't think 4 Verizon Sales Reps 2500 miles apart were all having a bad day.I suppose All the Verizon Reps here have a bad day every day then.

I don't know... if you are an ass on four different days in four different cities, then does that mean you are an ass?

LOL!!!!

ok that is funny, and as I have said before, if you go in ready for a fight, then a fight you get, you come in here blasting us with both barrells judge each one according to YOUR experience, Yet you don't know any one of us,

Our choices on how we do business, and our ethical practices, and taking out your angry on a Company when you are actually angry at the 4 people you dealt with.

Hey...someone made sense...now we're gettin somewhere.

How ya doin kids? Nice to see most of ya again.

Hey there disturbed how went the motorcycle ride yesterday?....amazingly enough you didn't miss much here, it is almost like a soap opera, you can not watch it for months turn it on one day, and know EXACTLY what is going on. 😉

The ride was GREAT, it was an absolutely beautiful day! I managed to ride a couple hundred miles, visited my Grandmother in VA, met a guy who does really great auto paint (got a few scratches I need to fix on the bike's body), and even got my foot in the door with the recruiter in another Operating Room nearby. Good day all in all.

You're right, seems like nothing ever changes here. Although the guys have been busy today, took me 20 minutes to catch up on it all.

recruiter in another operating room? I hope that is a good thing, i get into work at 2:30 got here early and still took me awhile to get my first post in due to playing catch up.

maybe we should get king into the soap business he is perfect for it.

Considering it's the same job I just left in a larger place, with better hours and pay...yes it's a good thing.

Gettin Kingy into the soap business would be simple, no training required. Just change a few names in the arguments. Change VZW to, say...The Merryweathers, and Sales reps to Tom or Cindy. Perfect!

I think im pregnant 😢

Yeah where are your actual facts buddy? oh what? oh you don't have any...you just endlessly ramble on about the opinions you have on other people and services...show me something, anything other than your own written word and then maybe just maybe we can have some peace

Facts? I thought i mentioned a couple there.

Verizon has no BT phone. ( I don't call the V710 a real BT implementation by any stretch of the imagination) thats a fact.

Verizon lost their Precious JD Powers number one rating...But they are still number one becasue as everyone knows number two is the first loser. There a fact.

you cannot base the future on past performance..There a fact.

Verizon has a smaller extended services area then Cingular...theres another fact.

Verizon is more expensive. Less for more. Fact again

Verizon squeeze their lemmings for every cent, (see BT and GIN issue) FACT AGAIN

Used car salesman have higher general public opinion....Yep look it up.

I could go on but you already know whats up. Just...
(continues)

kingfrog77 said:
Facts? I thought i mentioned a couple there.

Verizon has no BT phone. ( I don't call the V710 a real BT implementation by any stretch of the imagination) thats a fact.

Show me where it says that the Motorola v710 has no Blue Tooth capability whatsoever

Verizon squeeze their lemmings for every cent, (see BT and GIN issue) FACT AGAIN

Again this is your opinion...there are a lot of VZW customers out there that actually pay more for service because in the situations they are in it is the best service that they ahve in that area....again it all comes down to what that particular customer needs...not Kingfrogs opinion.

Used car salesman have hi

...
(continues)

and I don't mean the international signal for help.

VZW_MAN has tunnel vision and cannot and refuses to see past his cubicle in the VZW call center that he works at. He has to keep himself Verizoned up to keep working the awful job that he has.

What he can't see from his little cubicle is that this is the beginning of a customer revolt AND a catching up of the other carriers.

I have heard ALL of the "facts" that he spews before, when I worked at AT&T Wireless. They were the premiere carrier, they had the best network, they had the best phones, yada yada yada... been there heard that! Then looked what happened... AWS fell flat on their collective asses and could not recover and had to sell out!

My wife works for a Fortune 100 com...
(continues)

This is an example of stuff I have been seeing of resiting change. The company on the whole sees that changes need to be done and has been implementing them as well as it can. But what I have been seeing on the inside is alot of resistance to the change because people thought what they are doing is just fine. The changes have been coming and they are happing to improve the company though, I promises you that.

Thats why alot of call centers have such a high turn over. Get rid of the reps who are not adapting to change because its at times easier to get a blank slate and say this is how it is instead of erasing a used one and saying this is how it is.

btw, Kingfrog77 really don't say anything still but Ribbit ribbit so even though What I say is true, his points to King have some weight... I just try myself not to address the Croaks that King keeps throwing out due to their pointlessness myself.

badsky2k said:
and I don't mean the international signal for help.

VZW_MAN has tunnel vision and cannot and refuses to see past his cubicle in the VZW call center that he works at. He has to keep himself Verizoned up to keep working the awful job that he has.

What he can't see from his little cubicle is that this is the beginning of a customer revolt AND a catching up of the other carriers.

I have heard ALL of the "facts" that he spews before, when I worked at AT&T Wireless. They were the premiere carrier, they had the best network, they had the best phones, yada yada yada... been there heard that! Then looked what happened... AWS fell flat on their collective asses and could not recover and had to sell out!

...
(continues)

~~Looks between the two men~~
Honestly, it is almost like having an debate between if there is reincarnation or not, yes survey's support both sides, and each have strong opinion but there is no way we are all going to agree, Now giving each other knowledge is wonderful, and i have learn so much by reading, but yet, i have not change my mind, I still hate CELL PHONE 😈 👿 🤣 😎 😉

BITTER??? Dewd I don't even work in the industry any longer. I even sold my AWE stock! What would I have to be bitter about other than my VZW service is getting worse and CS is not doing anything to help me with my coverage issue! Bitter? Grow up you sad little man!

Give me a street and cross near where you live. I'm gonna get a cell site up near your house. Or send me an email w/ your acct#; i'm in cust service and I don't know why all those cust service reps youve been talking to don't help w/ your coverage issue. We have have this magic button we can push to make your coverage better.

LMAO!

: puts on his coveralls and mops up the sarcasm before someone gets hurt :

Good call PP LOL

This is exactly my point. Resting on Laurels. When challenged, they get nasty instaed of lloking within.

Its all about the corporate spin. I saw in in 5 Verizon stores, May as well have been manned by robots.

Finally someone else sees the light. He may not get called a bunch of names for speaking his truth. Well I suppose if he keeps it up he will see a few choice names fly by. Then he will really pour it on and do some Verizon azz whipping.

Then more names and vitrol till finally they give in and realize the problem with Verizon is not Kingfrog or Badsky2k or any other who dares to challenge the voracity of Verizon. The enemy is indeed within!

This has points and flaws, just like everything else on here.

The points about ATTWS are very valid. At one time they were the biggest and the best and they fell behind. In fairness to them they also had things going on in wireline communications, not to mention creating Suncom and gettin them up and running for the sole purpose of buying them out (not terribly smart, why not just upgrade your own network?). VZW has flaws too, so does Cingular, T-Mobile, USCC, NEXTEL, etc. etc.. These companies must ALL strive to fix thier respective flaws or eventually be left in the dust.

VZW still has wireline services happening too, perhaps that's one reason they have seemed to fall back on things like phone selection. They are however see...
(continues)

Spoken like someone truly unemployed who has accomplished much more than most 40 year olds...

Brilliant man...friggin brilliant!

and exactly what was wrong with my post pray tell oh amphibious one? Is it wrong to be fair to everyone?

oh....I must have forgotten to mention that the reply was directed to the person who originally posted.

Kingfrog...All I've ever seen on this forum and other's such as Cingular's is your "bashing" of VZW, complaining about "bluetooth", which I frankly could give a flying-"F" of an "R.A." tinker's-damn about...don't care about gadget's, just need the phone to work like a phone. Extended network...who cares about the techincal stuff as long as your phone works! Lastly all your bad past experiences with Verizon, etc.
Basically what I'd like to hear from you is this...what makes Cingular a better choice as far as "connectivity", being able to make and complete a call without being cut-off, dropped, etc. I just simply need the phone to work. I'm with you as far as Verizon touting too much about having service out in tin-buck-two...I go out in th...
(continues)

First of all I cannot speak for Verizon's quality directly. I have had associates who had to buy a go phone in Atlantic City.

I was extremily angered by the sales reps who tried to make an ass out of me when i first went to inquire about Verizon and asked them about their Pricing, M2M coverage as compared to GSM. I was treated like a kid by an arrogant kid who blew me off. I tried another store and the same treatment. I came back to Vegas and tried three more and was amazed to find the same corporate spin, GSM bashing and general " we're the best we don't need you..oh and you'll be back attitude. They forced me to do some research on the technologies on my own. I came to this forum and as you notice I take no prisoners here. If you look ...
(continues)

That's the closest thing to a decent reply I've heard from you. But the question is begged, why go to 5 different stores if you were already convinced that they were so arrogant as to not want their services?

5 stores? Well I was really interested in Verizon. You see I too bought into the hype. My broter in north Jersey had it and I thouht the M2M would be a way to keep in touch without watching the "clock." So I tried anothr store and when I asked about M2M on the red map I was told it was covered on that map and the other map was for internet service, I then asked if he was sure and the rep got agitated and annoyed that I would question his knowledge. I then asked if it was like Cingular where you get all the stuff within the only map they use. He began beratin GSM and then came out with the 40 million customers, JD Powers etc. I was not convinced and left. I began searching the internet to gain my own sense of what was right and wrong with eac...
(continues)

Well that is good for you and for the millionth time, we wish you luck with Cingular...I hope they work great for you...but for you to say that you came in here asking question and the VZW reps belittled you is a bit off...you came into this forum with a bug up your ass from the beginning and no matter how helpful some of us tried to be for you it didn't matter...there have been several time that myself has tried to be rational and helpful for you, a consumer, but is there ever any gratitude no you just throw it back in my face....not to mention other reps who have tried to help as well... ☹️

Show me where I came into this forum as you describe....I had had just been treated with contempt from two Verizon sales reps in two different stores and reflected my experience.

You guy immediatly attacked where i then pointed out the apples don't fall far from the tree and have ever since. i THEN went home to LV and then visited three more stores.. Yes I had a bug. But not a severe as it is now. I even pointed out ONLL you were trying to be helpful ONLY you. You then jumped on the name calling bandwagon like the rest.

You make me laugh out loud

okay I'll go back if you in turn show how we attacked you...I know I have apologized on several occasion for your experience how bout you show that as well...but the situation still remains that no matter what company you go with there are always bad apples with that company...and if you can't agree with that statement you obviously don't interact with that many cs or sales reps in order to form this opinion so whole heartedly...we do our best to weed them out so I am sorry if that doesn't happen fast enough for your liking...I as well as many others on here have tried to correct this situation in your eyes but everytime that is done you just continue beat down VZW as a whole(not as the situations you were in) or you don't even acknowledge t...
(continues)

.... What?

What is it you don't understand?

I don't understand alot of things your point is just one of them 😢

NO one can change my mind about Verizon now. I just happened to run into only your 4 bad apples?
and the six or so here.

Read the forums. the Verizon fan-boys here are the first to namecall. the most vitrolous posts to all who challenge Verizon are evident in these forums. Evn Phonepimp who doesn't defend at all me at least has a sense od dequorum in his dissagreements. his replies to those who would port from Cingular to Verizon is not nasty in his defense. The ATT and T mobile guys do not have the 'attitude' you guys seem to have.

thats why I came to the conclusion it must be some sort of corprate cultural thing going on.

You may not want to admit it. But my unscientific 'survey' was good enough for me and many of you still prov...
(continues)

And she dropped calls happily ever after with her 300 dollar phone that would cost 100 with any carrier that could afford to subsidize handsets 🙂

Yeah...and then you woke up...... There are many more happy T mobile customers then you think or would like to believe there are.

Some don't mind even 3 calls out of 10 dropped ya know. Just redial. Or say the voice again. Dropped calls are not the evil you would think to most. Of course CSRs hear about them all day. but most will not call in for a few dropped calls now and then.

And NO ONE expects Verizon to have ANY dropped calls with the way VErizon advertises and beats up the competition. I would be mad too if I had dropped calls, paying the Verizon fees.

Verizon sure does beat up the competition. I agree with that.

see what I mean, you completely ignored the fact, once again that I, on several occations, apologized for what you happened to be unlucky enough to go through...

Have you ever thought about the delievery of your statements that may make people come off as defesive due to the fact that you tend to come in attacking?

~~ though this letter was actually informative, Thanks!~~

Lvvonne you should read back on my first posts and tell me if I was attacking. I approached the Cingular and ATT reps exactly the same way and challenged them as well. Perhaps ATT has been humbled as a corporation, but Cingular reps were generally nice to deal with.

I did the homework and am convinced if other did that they would come to the same conclusion.

No, I do not go to places "out of the norm" too often, my concern is whatever service I choose to go with when my plan expires, is it going to work well where I live and in my backyard, or so to speak. I also travel from S.F. to L.A., Seattle, Minneapolis and all points in-between.
I have never had an issue with Verizon sales reps in the way you have had, only a sales rep at a Radio Shack store who was selling Verizon (he was a b-hole)...though I did have an issue with some person's working behind the customer service counter at a Verizon store, not knowing what was wrong with my phone and making faces at me when I asked a simple question. Which does make me wonder...were the sales reps treating you that way because of how they were appro...
(continues)

They were snotty and arrogant when I KNEW the answer and they were trying to snow me at the stores in Las Vegas. i was loaded for bear, but I did not walk in with the guns showing at all. i wanted to see if there was a corporate culture in play. If I were nasty to them I would not have found out.

In AC I was totally ignorant but still asked questions. They seemed all to fine with a "take it or leave it attitude." "We have plenty of customers we don't need your business." So be it.

But word of mouth is a terrible thing as well as good. I am a credible person in my circle and when people see my phone and what it does and ask me about my service and I explain my experience with Verizon counter reps, they are believers.

Hey, Im a s...
(continues)

I agree...word of mouth is a two-way street...it only takes one bad sales rep to ruin it for the rest, which is the reason I will never set foot in a Radio Shack again for cellular business after dealing with the snotty rep I dealt with. On the other hand, they (VZW reps) are not all bad...it was a VZW rep who rescued the situation after the bad moment I had at Radio Shack.
I had purchased/upgraded from my LG-510 to a Samsung A310...but the phone had issues. I took it back to exchange it, but the rep only would do the *228 thing, played around with it, and said it was "fixed". When I came back 2 days later and said the new phone was operating worse than my old one, the rep still refused to exchange it. I then asked the rep to re-activate ...
(continues)