The new every two SHOULD only be on lines w/ a price plan of $34.99 or higher. Given that, secondary lines SHOULD not be eligible because they cost $20/month. Looks like something slipped through cracks w/ you; or maybe took advanage of the buy one get one free samsung promo--redeemed one w/ the ne2(which comes to free), then get the other for free.

Stories do get Mixed, The official rule is that you can get an upgrade promo with in 60 days of the end original contract you got your last equipment under.

To get NE2 your plan must be $34.99 or higher and be renewing a 2yr contract after completing your original 2 yr contract.

NOW, there is a feature that can be added onto your acct that says "New Every 2" that when added onto your acct, it makes a NE2 upgrade date show 22 months exactly from the day it was added on the account. The people who are processing the order are suppose to still qualify the customer for the promo pricing. Just because its on the feature list on the account don't nessarly mean your suppose to get it.

There are also many sales reps who make "mistakes" i...
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Thanks for all the responses. Another problem that I somewhat created myself was that when I switched to the family plan, I did not make my number the primary one, therefore technically I was one of the phone lines only paying $20 a month. So I am assuming that even though I have been a customer of Verizon for 22 months now, I still will not be eligible for NE2?

Also do you think my chances are better if I go into an authorized verizon store and talk to a sales guy and a customer service rep, or on the phone?

At this point all I really care about is paying the introductory price for the V710 and not the full $500. The $100 would be nice to have but I could deal without.

If your not going to redeem the ne2, I would recomend purchasing the phone online on www.vzw.com primarliy because the mail in rebate online is a point of sale discount, nothing to mail in--so you get the discount on the spot.

First--if you've primary phone qualifies for the NE2, you can get the upgraded phone, and use it on your non-primary line. I've done that before. You can switch the 2 phone between lines anytime on-line by activating on-line, over even at the store.
If your primary phone doesn't qualify for the NE2 yet, sign onto your account on-line and select "Upgrade Phone". On the non-primary phone, you get a discounted price as long as you sign a new one or two year contract (bigger discount with 2 year contract). I believe you get the same price as a new customer signing a 2 year contract on the non-primary phone line which never qualifies for a NE2 discount. The discounted price is still $100 more than the NE@ price from what I've seen.

on line doesnt work for family share plans,so if primary line qualifys for upgrade,then get it that way,then call customer service to do an esn change for phones,put 710 on your line and your phone on primary,or call customer service with your dad or mom,who ever is primary and who can do changes on account and have you put as primary phone. then wait a couple of days and go into store to get new phone on your line,would help if you still had paper work,like bills from when you had service in your name,before going to family share.if you have this documentation then you shopuld be able to get ne2.if not do a primary change and you should still be able to get the promo price of 319.99 minus 70.00 mail in rebate for phone. i just got early up...
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mitchell1 said:
on line doesnt work for family share plans,so if primary line qualifys for upgrade,then get it that way
The above way sounds like it would work. But I have the family share plan here in Illinois, and access my account online, and it shows both of my numbers and statement covering both numbers. I'm able to do the NE2 and also replace the 2nd line phone at any time for the promo price by agreeing to a new 1 or 2 year contract. I've replaced the second line twice in the last year. I then sign online onto my account, and switch the ESN online using the phone activation option by myself, no charge. Maybe that online phone family share equipment changes aren't available all over the country. FYI, here in Ill

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I think the A670 is a pretty sweet phone, I got it for my mom. but I havn't used the new moto yet, so I can't honsetly say.

I whole-heartedly agree that the A670 is a very sweet phone. I was waiting for the V710, but when I saw and tried the Samsung A670, it did everyone I wanted, and did them really well. I esp. like the excellent call clarity on both ends, and the earpierce volume which is very good. I had trouble with the Moto T730 which had great call clarity, but the earpiece volume was not loud enough. I see a lot of reviews of the V710 mention the volume as an issue.

Just remember if you are going to buy it through VerizonWireless.com, to make sure to log into my account and place the order through there, Don't do it through the main page, if you do it will start a new number for you.

WynneFox said:
Stories do get Mixed, The official rule is that you can get an upgrade promo with in 60 days of the end original contract you got your last equipment under.

So wait........Does this mean that I have to use my NE2 promo within 2 months of my 2 year service expiring? I was under the impression that I could wait as long as I wanted to renew my contract and whenever I did I would get the NE2 discount........

Can someone clarify.....because my contact indeed just ended and I wanted to wait until the end of the year to see what new phones come out.

Thanks......

2 months till the end is the soonest you can do it. You can wait 100 years if you wanted to and still get it, I was just trying to state the soonest you can do it. Sorry about mis-wording that.

here is what the file says:
Customers who enroll in New Every Two on or after 11/25/02 must take advantage of the offer within six months of becoming eligible for their credit of up to $100, otherwise they may be charged the full retail price to upgrade their equipment.
Customers who enrolled in the program prior to 11/25/02 do not have a limit on their timeframe in order to take advantage of the offer.

"May be" charged... I know I wouldn't charge them extra, that wouldn't be fair.

schnozejt said:
here is what the file says:
Customers who enroll in New Every Two on or after 11/25/02 must take advantage of the offer within six months of becoming eligible for their credit of up to $100, otherwise they may be charged the full retail price to upgrade their equipment.
Customers who enrolled in the program prior to 11/25/02 do not have a limit on their timeframe in order to take advantage of the offer.

That is definitely not true. I have customers that still have startac phones upgrading whenever they please. They never have to pay the retail prices for phones if they choose to sign a new contract and upgrade when or after they are eligible. They could go as long as they want on a mo...
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Being that our own WFG states you get the option of a free phone after compleating a 2 yr contract, I'd personaly stand by that myself.

I copied and past that! An your saying that it's not true? Your a joke 🤣

And why ae you surprised by that?

The sales reps will tell you only what they need to tell you to get you to sign the contract. There is evidently no disciplinary action or guidelines for high performing sales reps. Only the ones who don't meet their quotas which may be the ones who do tell you everything.

I would guess the guy who sold you the 'bill of goods' is one of the higher perfromers....\\

Welcome to Verizon where confusion reigns....roaming, no roaming, extended network features here...but not there...look at you phone first before you make the 'free" M2M call..and yes of course you can get a fee phone even though you changed plans.......now sign here..Oh by the way would you like a $35 accessory...oh I know you can buy it...
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Now before you all begin calling me the familiar names I have been accustomed to. realize Verizon does have the most confusing plans and network issues. The NE2 has a lot of fine print and conditions..There is way too much wiggle room for dishonesty when Sales Reps 'sell" the service.

Yes the customer should read the T&C's. But what if they forgot their reading glasses? Or worse are not asked i the store to read and initial them as they do for passing on the 'insurance'.

Would that be such a bad thing?

king of frog how familliar are you with sprint?

I actually did some research on Sprint as a possible choice.The fair and flexible plan was interestin since I am an erratic user. Where as with roll over you have to build a 'bank' first. The reason I passed was threefold.

1. Many I know who have Sprint are no particulary happy with the service. Expensive. For 450 minutes the cost is $55 with 7Pm nights. Cingulat is $47 for the same with roll over

2. I am not a data hound but they seemed to have the best data plans.

3. The phone choices were abysmal. No BT

4. I hate their VMX. Press 1.to leave a message.
With my BT phone I thow it in my center console and do not need to acess the phone to do anything when making or recieving calls.

5. Smaller national digital network than Ci...
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no i mean someone who can ansewer questions like:

My friend is being harassed by her x-to-be. 20 calls in a few hours...4:30 a.m. calls ect...They both have Sprint...incoming calls are not listed by number only as "incoming". Whats the best way to prove the calls are from him? Any sugestions? Thanks!

No I get a full accounting of numbers from Cingular. I would not buy a service that did not offer that in their billing. I hvae gleaned a lot of 'lost' numbers from bills. There is an accounting somewhere i am sure as cell records are used in court cases. With Cingular it's a free option to have detailed billing as well as it was with ATT.

😢 that dosen't ansewer the poor lady's question.....

poor lady, she'll probally die now 😢

what do you need advice with??

Detailed bill is an option for everyone but due to privacy laws that are in effect no cell phone company can actually list any incoming number on your bill, the only #'s able to be placed on the bill are those that are actually dialed from the phone...if the courts or police subpoena the number they can be found but that is usually the only case

My bill details ALL numbers in and out.

kingfrog77 said:
My bill details ALL numbers in and out.

I don't see how that is possible

Any number that shows up on caller ID will be listed. Its pretty simple actually.

kingfrog77 said:
Any number that shows up on caller ID will be listed. Its pretty simple actually.

PP how does Cingular get around Privacy Laws with this. As far as I was aware Cell companies could only place numbers on the bill that are actually dialed from the cell phone...

Caller ID numbers ARE public domain, as far as I know. I get my bill electronically, as do most of my customers. Most folks with unlisted numbers are not displaying it on Caller ID. That would be my take on it, although I admit no not having a decisive answer. I will look into it, however.

She can change her phone number very easily with Verizon. (I know because I was being harassed). The details she needs to know: this service is free. Realize that the phone bill will be split on the day it is done, with the allocated minutes being proportionally split between the old phone number and the new phone number. The reason why this may be important is because of what happened to me. I had used all my minutes many days before the bill cycle date. When I switched my phone number, I ended up paying more for those minutes, as they became part of the old phone number portion of the bill.

Robert

actually when it comes to NE2 there is really only one thing...you have to have a calling plan of at least 34.99 on that plan for the 22 months that you have your phone....as for the calling plans...yes when it comes down to it with the extedned network and everything it is a lot of info...but if it's explained properly customers really shouldn't have much confusion on the subject

I do have to interject one thing here. Does it really make sense to upgrade the primary line on a family plan. and not upgrade the others the same way? Reps with other carriers use our upgrade fee against us, but we also will upgrade a 9.99 family line at 2 year pricing, including any rebates. So that 9.99 family line could currently get the LG C1300 in my market for 49.99 with a 50.00 Mail in rebate, and get the phone free.

Just makes more sense to me.

I do agree with the whole thing with secondary lines not being eldigleble for NE2 when the primary is. I always found that stupid.

oh, and as for not reading the terms and conditions... I'm sorry but when it comes to these cases I learned from a car deal that went very very sour and that I couldn't sue back just because I didn't read the contract that you MUST read all Terms and conditions that are there. The government wont allow you to claim ignorance in this country when your name is on that paper, so you better not be ignorant of what your getting yourself into before its to late to get out of.

If you do, then you probably deserve to screwed. Just take the extra 5 to 10 minutes and read the thing. worst thing that is going to hap...
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even though I HATE reading legal mumbo-jumbo he's right, read the damn service agrement, know what you are getting into, cause if you sign someting, they can ilegally hold you to ANYTHING on that contract....


oh god I think im gonna be sick...... ☹️

I agree Wayne. But make it company policy to ensure customers understand the disclaimers before they leave the store. an ounce of prevention and all that.

I do read them and they are ENTiRELY skewed towards the vendor not having to take responsibility for even getting a signal. Customers need to know th limitations. If they did the industry as a whole would not be in the tak as far as Customer service goes.

Make it the Carrier responsibilty to have the customer initial the T$C's. Whats so hard about that. unless the carrier is afraid the customer might walk. But all carriers have nearly the same T&C's anyway. It keeps the Sales reps honest as well. Although many will gloss over the bad points with a positive spin.

but, what if were TRYING to screw them?

That's why I love the new Cingular Service Summary... it practically MAKES the rep cover all that. The first bill estimate is pretty cool too... less surprises.

Actually when I worked for the Rat Shack, they started making us do that with every Verizon transaction. We had a sheet of paper that the customer had to initial in 3-5 places and sign stating that the rep went over the service map, T&C, Price plans, Phone charges, taxes and so on AND that the customer understand that when they sign the contract, they understand the terms and cannot sue us (rat shack) or verizon for anything on these terms.

I seriously thought this is an EXCELENT idea, and if they are not doing this in stores, they need to.

Yeah we have the rap sheet as well.

Initial 4 places, sign, sign.

Sides if you don't go over a pro-rate that guarantees a pissed off customer.

We used to have a contract that had about 15 different places we had to check as we went over them with the customer. I like the CSS much better.

In Nextel you have to sign, an agreement, and a service addendum.

and forget about ID's if their not clear and valid (valid id's being a very narrow criteria) then we simpily cannot activate the line, even if the customer has an existing accout.

On a side note.... you ever get a customer that gets mad because we need their SSN to activate?

LOL, There are some tattoed and pierced reps I would hesitate to give my SS number to as well.

Its all about perception and the TO of Sales Reps seem to be pretty high. Today a SS is the holy grail motherload in stealing identities.

kingfrog77 said:
LOL, There are some tattoed and pierced reps I would hesitate to give my SS number to as well.

Its all about perception and the TO of Sales Reps seem to be pretty high. Today a SS is the holy grail motherload in stealing identities.

yea, I suppose so, If only their was a safer way.....

hey! I'm tattooed and pierced and no one has ever had a problem givin me their SSN. It's the guys in the tie and sport coats I'd worry about, lots of pressure to get that porche payment in. 🤣

Hey Froggy, whatever they did to you while you were gone must have been good stuff. You're actin all reasonable....you feelin ok? 🤣

if i get a call from a new cust, i ask wheter or not the t&c's, and everything else about vzw has been explained to them. if not, i will explain everything to them

Yes I must say. Cingular is good about that. I went through that summary and unless Cingualar is way out of bed somewhere, I know what an what not to expect. I will know a lot about their map when I drive the I40 through Arizona and New Mexico in a couple of weeks. I will be watching the phone. Im sure through Flagstaff there will be some issues as there is a mountainous area for about 30 miles or so.

Gonna be interesting on a boring ride.

Just don't look at the phone too much...even though there might not be much around we don't want you hitting an armadillo or something hehehhe

armadillos have to be the stupidest animals EVER ☹️

Nah, that would be lemmings... anything BORN with a desire to commit suicide CAN'T be too bright!

yea... man i love those things they're like suicidal gunea pigs, if only god made them explode, rather than jump off a cliff or drown themselves. that would be a sight to see....

Yeah, then we could use them in the next Mission Impossible sequel:

(cut to: agent holding a lemming)(Voiceover)your mission Jim, should you decide to accept it... this lemming will self-destruct in 5 seconds

🤣 yet another good reason why it should be so!

EXACTLY! YOu make the customer initial other areas of the service agreement. Why not the T&Cs. I think, no I know if you made sure the customer understood the technological issues as well as the business issues regarding ETF s etc. They would not become irate at 'discovering' those later.

Legally you are on solid ground with the T&Cs. But morally and with the intent of happy customers and retention, I believe this would be a small amonut of time spent that would affect customer satisfation and service immensly. The more 'options' and confusion a carrier has and Verizon has a lot would further be a reason to impliment such a policy and not assume or fall back on

"the customer should have read the Agreement" Easy to say and absolutly co...
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At least, after every activation through T-mobile the customer care rep explains the terms throughly, and you usually have to say yes before the activation can go through,

Although I don't know how they would hold you to that legally, you do sign a service agreement......

I'll bet that has a lot to do with the recent JD Powers customer satisfaction putting T mobile in the forefront.

Kudos to you guys if you actually do that point by point. Cutomers have no excuse to come back later and say they were never "told" that. And as you know the retort "you should have read the T&C's is not an answer, although right, a customer wants to hear.

with the over the phone orders with verizon wireless the sales rep is suppose to read this legal scripting that goes into that and the sales rep is suppose to ask, you understand or have any questions before we continue?" at the end of each paragraph. After all that THEN they play a recording to the customers that goes into even more detail on the T&C that at the end says, if you have any questions on any of this or anything else, direct them to the sales rep at the end of this recording." the sales rep is there for this whole recording (its a conference call) and then the sales rep is suspose to get confirmation that everything is accepted, submit the order and the order is shipped....

....THEN, the phone comes in a seal white bag in the...
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Tell me if you froggy or anyone else has heard of California State Board of Equalization, regulation 1585? If you don't know it and live in CA, head to http://www.boe.ca.gov and look it up, its a Doozy.

This is tax has been around sense 1999, to sum it up it says that when ever someone sells a Cell phone or other telecommunication device in the state of California and give it a discounted contract price that is discounted 50% or greater of the company's retail price, the phone must be taxed on the gross retail price instead of the discounted net price...

This one is a nasty one I see in phone orders not disclosed alot. In recent months non-disclosure complaints have dropped down dramatically as sale reps have been starting to get thei...
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wow just another way for the great state of CA to make some more revenue.... ☹️

Where have you been Kingfrog we missed you...another trip to San Diego?

No worked a Cruise Ship. Am back now for two weeks, then a drive to Branson Missouri where I will see finally if Cingular GSM is as good as ATT TDMA through the great states of Arizona and Nwe Mexico.

That would have to be the most boring drive ever...make sure you take some extra gas just to be on the safe side

There are plenty of gas stations and truck stops along the way. If someone runs out of gas it will be their bad. There are a lot of patrols as well becasue it being the desert and all. One cannot be stranded more than an hour or so.

Plus there are those who drive by with Verizon phones that can offer help! Did I say that?

Just a little sarcasm there.

Thats true, you yourself have said that nobody covers BFE better than VZW hehehe