Call Quality Problems with two transplanted phones
Hi folks,
My wife and I just moved from Boston to Houston and ever since then we have had severe call quality problems on our phones. Mine is an Samsung i730 PDA. My wife's is an older Nokia 3589i. Both of us have applied *228.
Let's say Donna calls Mike. When Mike picks up the phone, he can barely understand Donna because the call is breaking up, however Mike sounds fine to Donna.
In reverse, if Mike calls Donna, Donna can't understand Mike. He's breaking up. However Donna sounds fine to Mike.
This seems to be limited to wireless-to-wireless calls over Verizon's network. For instance, my mother, also a Verizon user, called me the other day and she was breaking up, however she could hear me fine. If any of us switch to a landline...
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My wife and I just moved from Boston to Houston and ever since then we have had severe call quality problems on our phones. Mine is an Samsung i730 PDA. My wife's is an older Nokia 3589i. Both of us have applied *228.
Let's say Donna calls Mike. When Mike picks up the phone, he can barely understand Donna because the call is breaking up, however Mike sounds fine to Donna.
In reverse, if Mike calls Donna, Donna can't understand Mike. He's breaking up. However Donna sounds fine to Mike.
This seems to be limited to wireless-to-wireless calls over Verizon's network. For instance, my mother, also a Verizon user, called me the other day and she was breaking up, however she could hear me fine. If any of us switch to a landline...
(continues)
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Very possible. All your calls are going to route through your home switch to find you. When you make a call to your wife right beside you, the call routes to Boston, then back to Houston. If your hung up on keeping the Boston number call tech support in the morning and have them research it, or try a mobile number change.
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thats what *228 is for so your half right. call tech support and have them put a trouble ticket in, you will get a call back with a solution within 48-72 hours. nothing to do with your phone number just a network or even a hardware issue
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Call and file a trouble ticket. You eventually should end up talking with a technical person.
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*228 does nothing but program your phone number and update the prefered roaming list. It will have absolutely nothing to do with the routing of the call. If the problem is on both phones I highly doubt that this is an equipment problem. Nothing that a store can do for you but get you in touch with tech support. This will be a call routing issue with a bad trunk group somewhere between here and Boston. Trust me.
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Can the problem be duplicated? Go into a corporate store and have them look at the phone. There is support for you available. It really doesn't sound like anyone over the phone or internet can help you with this problem.
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