A little help here, please
History -
been with Verizon a year and like the service. Recently married and upgrade to a family plan. Spent 3 hrs. in the the store getting my wifes number ported from sprint. After the untrained newbie can't set it up correctly a manager comes in. Thirty minutes later, my wife and I leave thinking all is well. Six months later, while dealing with my mother being in the hospital near death, I get several calls at my home phone from verizon. I think it's a Third party solicitation and put off calling back - Verizon would certianly call me on my cell if it was important(How wrong I was). Finally, after the calls won't stop, I get the time and call. Turns out I'm getting threating collection calls for an account I didn't sign up ...
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been with Verizon a year and like the service. Recently married and upgrade to a family plan. Spent 3 hrs. in the the store getting my wifes number ported from sprint. After the untrained newbie can't set it up correctly a manager comes in. Thirty minutes later, my wife and I leave thinking all is well. Six months later, while dealing with my mother being in the hospital near death, I get several calls at my home phone from verizon. I think it's a Third party solicitation and put off calling back - Verizon would certianly call me on my cell if it was important(How wrong I was). Finally, after the calls won't stop, I get the time and call. Turns out I'm getting threating collection calls for an account I didn't sign up ...
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to be completely honest. in most circumstances vzw would not waive the fee. while we would apologize for the issue. there is no clause in the contract you signed saying that if we make a mistake that you don't have to pay an etf fee. we can't always control human error. I hope everything works out for you
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I would have sued for small damages, and I hate to say that but if you credit is damaged as a result of this, even if its only minor, thats not good.
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a rebuttle on vzw's part would say why didn't this customer call about a bill he was receiving for six months? the issue could have been corected sooner. but I as well would be pissed if my credit got screwed up....it cost to much to go to small claims court, not worth it imo. if this truly was a vzw error we would contact our w/o team to contact the creditors and remove the negative mark from there report.
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Speaking from experience here, if your credit does get messed up do to an error, you can talk to the credit reporting companies and most of the time they can get it fixed for you.
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Just FYI...
The first month I received two bills - exact same info on both. Paid one, thought the other was just a reprint. Second month I received two bills. Paid the lower one because the manager at the store said he would adjust the activation fees per their incredible incompetence (I never did receive this credit). I paid the lower one because I thought it was the adjusted balance. After that, one bill a month - paid in full, on time, every month.
BUT...
I don't see how it is, in any way, my responsibility to pay for, call about, or correct a counterfeit account - whether I receive a monthly bill or not. Would it be any different if the bill was under the wrong name, address, SS#. Afterall, I didn't open, sign a contract, give ...
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The first month I received two bills - exact same info on both. Paid one, thought the other was just a reprint. Second month I received two bills. Paid the lower one because the manager at the store said he would adjust the activation fees per their incredible incompetence (I never did receive this credit). I paid the lower one because I thought it was the adjusted balance. After that, one bill a month - paid in full, on time, every month.
BUT...
I don't see how it is, in any way, my responsibility to pay for, call about, or correct a counterfeit account - whether I receive a monthly bill or not. Would it be any different if the bill was under the wrong name, address, SS#. Afterall, I didn't open, sign a contract, give ...
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rainman said:
who in their right mind would maintain a business relationship, with anyone, given my circumstances?
What happened to you is ****ty, and chances our your credit has taken a hit...you can't do anything about it now except fight to make sure verizon helps clean any mistakes on your report, and try to fight the ETF...best of luck man.
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