Porters Beware: Verizon may be overcharging you
I don't know if anyone else has had this problem, but Verizon, in their negligence and incompetence, billed me for the wrong phone number and tried to charge me $700 for it. After spending hours on the phone, day after day, Verizon continued to blame me for the problem and tell me I don't how to make phone calls on my own phone.
Two months later
I call Verizon, who refused to call back to let me know if they will fix "my" problem, and they admit after an hour that they "misbilled" me because they are have porting problems they have been unable to adjust in their system. So the people I talked to who ported their numbers to Verizon were coming up as MCI and AT&T.... issues. Anyways, in tears looking at this bill, I'm thinking, "NEGLIGEN...
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Two months later
I call Verizon, who refused to call back to let me know if they will fix "my" problem, and they admit after an hour that they "misbilled" me because they are have porting problems they have been unable to adjust in their system. So the people I talked to who ported their numbers to Verizon were coming up as MCI and AT&T.... issues. Anyways, in tears looking at this bill, I'm thinking, "NEGLIGEN...
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FYI you can print out your detailed bill from the VZW website.
Also accidents happen. Out of 40+ million customers do you think mistakes happen?
I made an error where I didn't put on a feature on a phone plan. Oops. It was on the paper the customer signed but I forgot to do it in the computer. Customer came in with a overly large bill. VZW fixed it there on the spot. We printed out the detailed bill and boom.. Fixed in 25 min. $300 credit.
Why didn't you go back to the store you had the work done in? The retail store customer service people are much more up to date than the call in center. If you got the phone from a call-in then the direct retail stores can help.
If you got it from a reputable agent then they would of done the s...
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Also accidents happen. Out of 40+ million customers do you think mistakes happen?
I made an error where I didn't put on a feature on a phone plan. Oops. It was on the paper the customer signed but I forgot to do it in the computer. Customer came in with a overly large bill. VZW fixed it there on the spot. We printed out the detailed bill and boom.. Fixed in 25 min. $300 credit.
Why didn't you go back to the store you had the work done in? The retail store customer service people are much more up to date than the call in center. If you got the phone from a call-in then the direct retail stores can help.
If you got it from a reputable agent then they would of done the s...
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Beware Cingular and ATT and their billing errors! Check out the Better Business Bureau web site. Cingular has way more billing errors than VZW. Per the BBB, Cingular does clear up the errors, but their frequency of billing errors is much greater than average.
Don't jump from the frying pan into the fire, and get inferior phone service to boot!
Don't jump from the frying pan into the fire, and get inferior phone service to boot!
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RichardM said:
Beware Cingular and ATT and their billing errors! Check out the Better Business Bureau web site. Cingular has way more billing errors than VZW. Per the BBB, Cingular does clear up the errors, but their frequency of billing errors is much greater than average.
Don't jump from the frying pan into the fire, and get inferior phone service to boot!
PLEASE listen to what RichardM is saying - I had AT&T for a 1 month trial period and the 1st bill I received I was charged for EVERY mobile to mobile minute I used! I was on the phone for hours as they corrected THEIR error.
I would reconsider if I was you -
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Oh PLEASE! When is the last time you used a phone other than VZW? Have you EVER used a Cingular phone on GSM service? Or are you just another brainwashed Verizonite?
Cingular kicked your @ss in your own backyard...NYC. Their phone selection is awesome, they have much lower return/repair rate on phones, and their coverage is nearly as large.
In case you've forgotten, we're all digital on our GSM network. That means no 'lost features' when you roam to analog. And GSM was judged to have truer sound quality than CDMA. What will VZW hang their hat on when the Cingular network surpasses them in size and quality?
Back up what you preach.
Cingular kicked your @ss in your own backyard...NYC. Their phone selection is awesome, they have much lower return/repair rate on phones, and their coverage is nearly as large.
In case you've forgotten, we're all digital on our GSM network. That means no 'lost features' when you roam to analog. And GSM was judged to have truer sound quality than CDMA. What will VZW hang their hat on when the Cingular network surpasses them in size and quality?
Back up what you preach.
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well I do know one thing and that is Verizon wireless will be bigger than Cingular when they officially aquire AT&T in both customer base and network size there is no way cingular can keep up with the money that verizon puts out to constantly add towers and upgrade their system. I have used TDMA and GSM and they are so inferior when it comes to quality. I still think its funny when my friends are asking me to use my phone(kyocera se47) when their supposed top of line phones from AT&T and nextel wont get signal half the time....lol
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In what way will VZW be bigger? Customer base? Network size? No to both. Cingular HAS kept pace with VZW in spending. We just dropped 41 billion, so what do you think you are trying to sell here? VZW would have to add over 6 million customers in ONE QUARTER to surpass our customer base post-buyout. As for network, we are nearly as large as VZW NOW!
Fail to see what the ATT and Nextel coverage has to do with Cingular, but okay, whatever. Nextel doesn't even USE GSM, they use iDEN, so that's apples to oranges.
In short, we'll see... it's gonna be fun to see the shocked looks on your faces, thats for sure!
Fail to see what the ATT and Nextel coverage has to do with Cingular, but okay, whatever. Nextel doesn't even USE GSM, they use iDEN, so that's apples to oranges.
In short, we'll see... it's gonna be fun to see the shocked looks on your faces, thats for sure!
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We didn't buy the company...we bought the ASSETS. The spectrum alone makes the price a steal. Ask yourself this question: If its such a bad move, why did Vodaphone bid so hard for it?
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Vodafone bid so much to drive the price up for Cingular.
What kind of fool would vodafone be IF they didn't deliberately force up the price of the acquisition?
Any and all corporations do this. One bids to buy something, other corps bid to drive the price up. Its kind of like a "poison pill" situation.
What kind of fool would vodafone be IF they didn't deliberately force up the price of the acquisition?
Any and all corporations do this. One bids to buy something, other corps bid to drive the price up. Its kind of like a "poison pill" situation.
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Hahaha... Ooooh I love common sense. And obnoxious people. Wait, no to the second one. What I love is common sense and obnoxious people mixed like oil and water... haahaha... 🤣 PhonePimp is definitely a prime example of such a colloid.
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You constantly are asking us to back up what VZW says when we state the "Most Reliable Network" tests. How about backing up that truer sound quality theory there PP with a link to the review or at least who did it.
You don't have towers in NYC, T-Mobile does. It was their network, on a phone that is manufactured by a company that excells in making GSM phones, but is notoriously known for makiing crap CDMA phones because they won't use the Qualcomm chipset, AND from a so-called "news reporting" TV show that has tried to take big shots at the entire wireless industry and were proven wrong both times. Why wouldn't they take a shot at the largest wireless carrier in the country? How many times do we have to go over this PP?
Oh, and the bra...
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You don't have towers in NYC, T-Mobile does. It was their network, on a phone that is manufactured by a company that excells in making GSM phones, but is notoriously known for makiing crap CDMA phones because they won't use the Qualcomm chipset, AND from a so-called "news reporting" TV show that has tried to take big shots at the entire wireless industry and were proven wrong both times. Why wouldn't they take a shot at the largest wireless carrier in the country? How many times do we have to go over this PP?
Oh, and the bra...
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Here's my backup:
http://www.klc.org/technology/column_detail.asp?id=18 »
We DO have towers in NYC, we ENHANCE our service with T-Mobile. And shortly after the AWE buyout is complete, that will change as well.
Actually, no I don't, because unlike most of the people who pump the Verizon sunshine I compare ALL of the carriers and make a decision based on the facts.
http://www.klc.org/technology/column_detail.asp?id=18 »
Independent drive tests conducted in 49 cities and international laboratory tests conducted by industry associations determined that the technology used by Cingular (GSM) provides the truest sound quality in wireless.
We DO have towers in NYC, we ENHANCE our service with T-Mobile. And shortly after the AWE buyout is complete, that will change as well.
Actually, no I don't, because unlike most of the people who pump the Verizon sunshine I compare ALL of the carriers and make a decision based on the facts.
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Can't see it at work....you are going to make me log onto here from home. I don't normally do this, but just for you I will. I leave work at work usually.
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I feel special...lol.
I posted the blockquote just in case you couldn't. Wow those IT guys are anal, huh?
I posted the blockquote just in case you couldn't. Wow those IT guys are anal, huh?
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But your bread and butter is Cingular and I never see you back up another carrier...the only thing you have ever said is that all of them have their problem and that the customer should base their opinion on who to go with by what is the best in their area...and thats all it comes down to...so you can continue to pump you Cingular Sunshine up our asses and see where it gets you
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When I find something worth backing up, I will. But it seems there is a lot of talk with every carrier.
I can say from my experience with 5 of the 6 major carriers that IN THIS AREA we are exceptional. T-Mobile I have only tried on prepay, which performed well in most places from MA to NY with the exception of VT.
Traveled with a state fair last summer, for example. Upstate NY and NJ no VZW, Nextel or Sprint phone worked anywhere near the fairgrounds, and I made extra money selling phone calls on my Cingular phone to the carnies!
Its things like this that make me choose Cingular over VZW in the Northeast. Can I say I have personal experience in every market? No I can't. For that I consult things like Telephia.
I can say from my experience with 5 of the 6 major carriers that IN THIS AREA we are exceptional. T-Mobile I have only tried on prepay, which performed well in most places from MA to NY with the exception of VT.
Traveled with a state fair last summer, for example. Upstate NY and NJ no VZW, Nextel or Sprint phone worked anywhere near the fairgrounds, and I made extra money selling phone calls on my Cingular phone to the carnies!
Its things like this that make me choose Cingular over VZW in the Northeast. Can I say I have personal experience in every market? No I can't. For that I consult things like Telephia.
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How did VZW not work in upstate NY? How in the world does VZW not have coverage in NJ?
OF COURSE they do. This year I was in upstate new york then in texas later that year. Last year I vacationed in both NY andvisited friends in NJ. No issues what so ever with service on my VZW phone.
Dude my VZW phone even worked at niagra falls on both the US and Canada sides.
OF COURSE they do. This year I was in upstate new york then in texas later that year. Last year I vacationed in both NY andvisited friends in NJ. No issues what so ever with service on my VZW phone.
Dude my VZW phone even worked at niagra falls on both the US and Canada sides.
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All I can say is that it worked in neither place, even after a *228 push.
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I've run into a couple towns in NJ where I have either spotty or no service with VZW.
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Ok, now that I can see the article i can comment. BWAHAHAHAHAHAHAHA *breath* HAHAHAHAHAHAHA. This is 1) done by a "league of cities" and 2) in Kentucy where VZW has very very small presense, and like almost 0 coverage on most of that state. How about a report that actually takes one another head on in areas where both have good coverage. Oh, wait, they should be out soon once the reports from the hurricane area of FL starts getting back in touch with the rest of the world. Some of those people are just getting electric back today. Let's see what comes out from there. 😈
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Damn, you weren't kidding about Kentucky. There's all-digital serice on the west end, like around Paducah, but the eastern part from Bowling Green to West Virginia is all extended network. Whose coverage is that, ALLTEL?
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BowWowWow said:
Damn, you weren't kidding about Kentucky. There's all-digital serice on the west end, like around Paducah, but the eastern part from Bowling Green to West Virginia is all extended network. Whose coverage is that, ALLTEL?
I believe so...
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Agree wholeheartedly. I work for Sprint and I seriously have no beef with other carriers perse (except to say that Nextel is completely retarded and an expensive brand of manure... but, I digress...) but PhonePimp... you make me hate Cingular. Verizon is more my competition, and I have basically no animosity with them. You're this... silent but deadly fart... stinking to high heavens with your arrogant buyout boasts... no one cares! YOU BOUGHT CRAP TO BEAT OUT VERIZON, LIKE SO WHAT! Everyone still thinks wayyy more highly of Verizon than Cingular. Hell, they think more highly of Sprint than Cingular...! Hahaaha, I know it because they're porting to us.. specifically me this week. Haha 😁
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PhonePimp I just read your posts and have trouble understanding how one person can be so unbelievably annoying, ignorant, smart and unabashadly arrogant on a whole... all at the same time. One thing's for sure though... you are obnoxious.
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Look hun, I take it you work for VZW. I can tell because you all seem to act alike. I have no need to stay with verizon after they way they treated me, my father, my mother, and my boyfriend. I have never in my life been disrespected by customer service agents on consistent basis like that in my life. After what we all have been through and seeing the stress and the pain it caused me, no one I know wants anything to do with verizon. What they did and they way in which the handled it was unbelievably irresponsible to the point that the last agent I talked to apologized profusly and was totally embarrassed. It time to move on and it almost doesn't matter where.
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hey, I'm sorry you've had a rough time with VZW, I don't work for them, or anyone for that matter, but I've heard this kind of horror story before. It's a damn shame that there ARE the kind of bad apples out there that just presume to think that customers are actually the source of all thier own problems. These people should not work in CS and will no doubt be weeded out eventually.
Sadly most of the folks here are right, every company has their billing problems, it just seems that we hear more about VZW's problems cause they have such a larger customer base than everyone else. Granted not every company has problems in the same areas of the billing process, and most folks are actually to blame for things like overage charges and the so...
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Sadly most of the folks here are right, every company has their billing problems, it just seems that we hear more about VZW's problems cause they have such a larger customer base than everyone else. Granted not every company has problems in the same areas of the billing process, and most folks are actually to blame for things like overage charges and the so...
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You know what gets the me the most...and this isn't going against this customers problem I completely understand why she would be upset, I mean who wouldn't be...but this is a constant trend that I am seeing with customers on a wide basis...People, it is a cell phone...people get upset to the point that they are yelling and cussing at me or crying on the phone about this phone...theres no need to disrespect me like that...I'm trying to help...honestly!
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lilcita3 said:
Look hun, I take it you work for VZW. I can tell because you all seem to act alike. I have no need to stay with verizon after they way they treated me, my father, my mother, and my boyfriend. I have never in my life been disrespected by customer service agents on consistent basis like that in my life. After what we all have been through and seeing the stress and the pain it caused me, no one I know wants anything to do with verizon. What they did and they way in which the handled it was unbelievably irresponsible to the point that the last agent I talked to apologized profusly and was totally embarrassed. It time to move on and it almost doesn't matter where.
I hope you have luck whate...
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Ok this is in general to everyone.
Have you ever found to be selling a phone to a bad customer?
What a bad customer is... A customer that wants the CHEAPEST or free phone. Then in 6 months when the phone breaks they come in and DEMAND that you replace their busted phone with a brand new one w/o doing an upgrade. Why? Cause they "are a loyal customer".
What a bad customer is... A customer that absolutely wants the LOWEST rate plan possible. So you start them out and go through the entire procedure. That customer comes back in 45-60 days with a $500 bill SCREAMING at you cause "There is no way I went over 400 minutes!". So you print out a detail and they say "I didn't make those calls!" yet those are the numbers in their phone book on...
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Have you ever found to be selling a phone to a bad customer?
What a bad customer is... A customer that wants the CHEAPEST or free phone. Then in 6 months when the phone breaks they come in and DEMAND that you replace their busted phone with a brand new one w/o doing an upgrade. Why? Cause they "are a loyal customer".
What a bad customer is... A customer that absolutely wants the LOWEST rate plan possible. So you start them out and go through the entire procedure. That customer comes back in 45-60 days with a $500 bill SCREAMING at you cause "There is no way I went over 400 minutes!". So you print out a detail and they say "I didn't make those calls!" yet those are the numbers in their phone book on...
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The phrase that just makes my hair stand up is the dreaded "You people...." excuse me? No, I am not a "you people" I am the guy that you called to help you. Now please talk to me like you want to be talked to as a person and not a non-entity.
But that's just me.
But that's just me.
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I always enjoyed the "Why you people cut my fome off?" and it was invariably a Sprint ClearPay customer who had hit the $125 limit.
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one thing though...
What makes me hate customers the most is "kick the dog syndrome"
Case and point:
I am an indirect dealer which means we have tores working under us that actually sell the phones and we activate the phones for them....
Now since all these orders are coming in from the NY metro area (you can imagine the business we activate for T-mobile, AT&T, and Nextel..) their are alot of activations coming in...
So the customer gets irate and starts yelling at the dealer when the phone takes 30 minutes or more to activate, this i can understand...
But when all the dealers at once call us and get mad at us!!! because their order is not ready that just ain't right....
The dealers have to learn to deal with the customers...
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What makes me hate customers the most is "kick the dog syndrome"
Case and point:
I am an indirect dealer which means we have tores working under us that actually sell the phones and we activate the phones for them....
Now since all these orders are coming in from the NY metro area (you can imagine the business we activate for T-mobile, AT&T, and Nextel..) their are alot of activations coming in...
So the customer gets irate and starts yelling at the dealer when the phone takes 30 minutes or more to activate, this i can understand...
But when all the dealers at once call us and get mad at us!!! because their order is not ready that just ain't right....
The dealers have to learn to deal with the customers...
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LOL... OMG... I only hear that 85 times a f-ing day... followed by... when you think it be turned on again? Man, f-this! Psh... 🙄
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From the sound of the post, it doesn't sound like the error (though big) was the main problem. In the original post, lilcita said that she talked to VZW quite a bit for 2 months before they would even acknowledge that there was an error on their part, let alone fix it. That is inexcusable.
Your right, mistakes happen and if a company will just fix their mistakes, then everything would be ok. But when companies try to put the blame on the customer when it is obviously the company's fault, that is where the real problems begin.
I think that in these types of situations, the customer needs to weigh their options and see if they really want to finish out that contract, or pay the termination fee.
When VZW pissed me off for the la...
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Your right, mistakes happen and if a company will just fix their mistakes, then everything would be ok. But when companies try to put the blame on the customer when it is obviously the company's fault, that is where the real problems begin.
I think that in these types of situations, the customer needs to weigh their options and see if they really want to finish out that contract, or pay the termination fee.
When VZW pissed me off for the la...
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Just like every call I take on a daily basis, I would have to see the account and look at what happened before making a decision. Yes, errors do happen and sometimes they don't get fixed till you get the right person that sees what really happened. Other times you get the rep that thinks the customer is automatically looking to get something they are not entitled to right off the bat(I see this on a daily basis as well). Without seeing the account I can't say you are right or wrong.
Also, when you called in were you antagonistic to the rep? People are people and I am sure if you started out a conversation with something to the effect "You are incompetant and negligant and I want you to help me now! *explative* *explative*(which also happe...
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Also, when you called in were you antagonistic to the rep? People are people and I am sure if you started out a conversation with something to the effect "You are incompetant and negligant and I want you to help me now! *explative* *explative*(which also happe...
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If you can't interact with a customer based on professionalism, but rather use their attitude to determine what yours will be, and the level of help you give them, you are in the wrong line of work.
If it were your hard earned money, would you be angry? Of course you would. You might even react rudely or with hostility. A good CSR realizes this and diffuses the situation, they do not add to it by letting it affect them and the service they provide.
This young lady is exactly right... such treatment is inexcusable.
If it were your hard earned money, would you be angry? Of course you would. You might even react rudely or with hostility. A good CSR realizes this and diffuses the situation, they do not add to it by letting it affect them and the service they provide.
This young lady is exactly right... such treatment is inexcusable.
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And I agree with you completely but you gotta admit...no matter how damn good a CSR is, everybody has a breaking point and if a customer is just being rude and disrespectful to the rep not The Company, I mean we can only take so much abuse... "Hey I got rabies, I can bite somebody, but I can only do so much!" - Raccoon from Dr. Dolittle 2
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I didn't say me, I was replying to why there may have been some friction with the people she spoke with when calling in. I don't even know if this is the case that there was friction other than in her opinion. We don't really know anything other than she had a bad experience, I am not making excuses for either side, nor am I taking a side.
Working in CS I was just giving possible reasons how things get misconstrued on both sides. What I was stating is that I see this type of stuff happen. I try to fix it the best I can, that's all we can do.
Working in CS I was just giving possible reasons how things get misconstrued on both sides. What I was stating is that I see this type of stuff happen. I try to fix it the best I can, that's all we can do.
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Wasn't addressed to anyone in particular, dakz... just an observation. You seem to have a pretty good handle on things from what I can see.
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