This is for "its-the-network"
Since you say that verizon CS is so great and perfect! This was taken from DSLreports.com
A Verizon Wireless customer on their "unlimited" data plan heads to Canada and is told he would be charged ".002 cents per kilobyte." Noting that's cheap, he calls and gets confirmation. When he receives his $71 bill, he notices he's been charged $.002/KB, or "point zero zero 2 dollars per kilobyte," a hundred times more than the price given.
Obviously there's a difference there, but when he tries to contact Verizon to clarify, he records a Verizon Wireless manager not being able to tell the difference.
A Verizon Wireless customer on their "unlimited" data plan heads to Canada and is told he would be charged ".002 cents per kilobyte." Noting that's cheap, he calls and gets confirmation. When he receives his $71 bill, he notices he's been charged $.002/KB, or "point zero zero 2 dollars per kilobyte," a hundred times more than the price given.
Obviously there's a difference there, but when he tries to contact Verizon to clarify, he records a Verizon Wireless manager not being able to tell the difference.
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🤣 Thats funny
I certainly hope you're not trying to say verizon has sh*tty customer service due to this single event!
I certainly hope you're not trying to say verizon has sh*tty customer service due to this single event!
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nooooooooooooooooo. As I always state every company has their idiots! Just trying to show you what my point was in the sprint post!
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The thing is, if you listen to his call which I posted, it wasn't just one rep. It wasn't just two reps.
It was at least four to five reps and multiple calls, with supervisors and floor managers.
This is just one call he recorded, and during the call one of the supervisors starts listing his credentials, yet notably, he doesn't list math skills.
It was at least four to five reps and multiple calls, with supervisors and floor managers.
This is just one call he recorded, and during the call one of the supervisors starts listing his credentials, yet notably, he doesn't list math skills.
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