plausible deniability
After talking in the local stores with a variety of reps I have come to the suspicion that the reps like the idea of plausible deniability for the V710. They seem to like wearing it like jewelery but know nothing about it.
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like going to BestBuy and asking one of the kids there about RAID performance on a WD Raptor. They kinda look at you and blurt out stuff that to anyone who doesnt know much about computers as good info but its just a load of crap (see if they mention "NDQ" for instance).
Always go to any store armed with knowledge about what you want to buy and do not listen to crap that the "associates" give you. Your own research is the best weapon in fighting a sales rep's ignorance.
Always go to any store armed with knowledge about what you want to buy and do not listen to crap that the "associates" give you. Your own research is the best weapon in fighting a sales rep's ignorance.
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Verizon reps have a ton of training to go through. You shouldn't really compare them to a Best Buy guy who is there part-time after school and only has the job because he plays lots of Everquest so he is a "computer savvy" guy.
I've tested the limits of some of the local VZW reps in my area (Detroit) when I worked for AWS and they all seem to know their ****. They knew about the different frequencies in the phones (800 vx 1900). They knew about practically any phone feature I could ask about on almost any handset. They knew about spectrum, POPs, etc. That shocked me considering I shopped T-Mobile and they told me that the trimode phones they had were equal to the trimode phones verizon had. Also, when I asked them about 800 Mhz they told ...
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I've tested the limits of some of the local VZW reps in my area (Detroit) when I worked for AWS and they all seem to know their ****. They knew about the different frequencies in the phones (800 vx 1900). They knew about practically any phone feature I could ask about on almost any handset. They knew about spectrum, POPs, etc. That shocked me considering I shopped T-Mobile and they told me that the trimode phones they had were equal to the trimode phones verizon had. Also, when I asked them about 800 Mhz they told ...
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I think it maybe more willful ignorance than plausible deniability.
Even tho they mean almost the same thing I do believe that willful ignorance works better in this case.
Even tho they mean almost the same thing I do believe that willful ignorance works better in this case.
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Probably true. someone in management ought to remind them that we are well beyond a button for each number, end & send. Now customers are actually going to have questions that they are either going to have to let the customer figure out on their own or truly understand the phone more thatn the glossy brochure.
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90% of customers like the way the phone looks and rings.
not on which frequencies the phone works on.
when I used to work for customer care what annoyed me the most is that 80% of GSM customers, did not know what GSM was, did not know what phoen they had or what model number it was. most did not even know they had a SIM card in the phones.
you're just one of the handful of people who are more interested in this section then others.
but given time more people will join you and then store reps will have to know their stuff better.
untill then, I doubt they try, unless the customer is interested in a different face plate.
not on which frequencies the phone works on.
when I used to work for customer care what annoyed me the most is that 80% of GSM customers, did not know what GSM was, did not know what phoen they had or what model number it was. most did not even know they had a SIM card in the phones.
you're just one of the handful of people who are more interested in this section then others.
but given time more people will join you and then store reps will have to know their stuff better.
untill then, I doubt they try, unless the customer is interested in a different face plate.
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well you can't expect everyday joe to know everything about phones.....
I mean I bought a microwave last week and I'm not 100% sure how THAT cooks my food in under 3 minutes.. đ
I mean I bought a microwave last week and I'm not 100% sure how THAT cooks my food in under 3 minutes.. đ
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i didn't say everyone should know.
but most people don't wana know, as long as it works for them.
thats just true, most people are too lazy to know or in other cases "not smart" enough to know.
but most people don't wana know, as long as it works for them.
thats just true, most people are too lazy to know or in other cases "not smart" enough to know.
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I mean it BLASTS food.....
Do I really WANT to know how it does it.... âšī¸
Do I really WANT to know how it does it.... âšī¸
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Dyingunman said:
I mean it BLASTS food.....
Do I really WANT to know how it does it.... âšī¸
Microwave generator dumps zillions of high-frequency waves into the water molecules in your food, exciting them - making them move around a lot. A byproduct of this is heat. Lots of heat. And steam, eventually. That's why if you overheat a mug of water, then drop a sugarcube or whatever in it, it flies all over the place. Lotta stored-up energy, it's gotta go somewhere. I've oversimplified it a bit, but you get the idea.
Oh, wait, that was a rhetorical question, wasn't it??? đŗ
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the customer would not need to know how the engineering works just how the functionality works. I do not particularly want to know the circuitry of the damn thing but I would want to know how to interact with all its functions.
Think of some cars now that have four wheel or all wheel drive. There are many types of all wheel drive on the market. A sales person should be able to inform the consumer of the different types so they can then choose one to meet their requirements.
When a phone rep talks about video they should be able to distinguish between the types that are functioning with the phone in terms of what it means to the customer.
There are different background lights on the phones and the reps should know what type it is ...
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Think of some cars now that have four wheel or all wheel drive. There are many types of all wheel drive on the market. A sales person should be able to inform the consumer of the different types so they can then choose one to meet their requirements.
When a phone rep talks about video they should be able to distinguish between the types that are functioning with the phone in terms of what it means to the customer.
There are different background lights on the phones and the reps should know what type it is ...
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you dont sell microwaves though, do you? that is like asking the average joe how a gas engine works. the only people that truly needs to know are those that work on them or in their job, be asked how. you should know your product. im not saying i know every aspect of every phone, but i at least attempt to figure it out if a customer asks. just means i will be prepared for the next customer with the same question.
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