account changes
I was told by a Verizon rep last night that on Dec 18th, someone went into a mall store located about 40 minutues from house and made a change to my account. The only two people authorized to make changes to the account are myself and my wife and we did not do this. They added a text messaging package to the phone which is my 15 year old sons line. We also suddenly experienced a drastic increase in text messages about two weeks prior to the said change. My son says he does use text messaging but nowhere near as much as I am being billed fro, roughly 6000 or so this month alone. Anyone have any insight as to where I need to start to clear this problem up?
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I have no doubt there, but he could not have made the change to the account on the said day since he wqs in school , is only 15 and was accounted for all day. Someone is acting as an accomplice . thats what I need to find out
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Well more then likely your son knows exactly what happened and who helped him, I would go through him as the previous posted mentioned. He might not give up info easily but I would be my bottom dollar he knows what happened
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i'm confused. how does using more txt msgs show that your son or someone made changes to your account. either you allow txt msgs on a phone or you don't. if he used txt before then texting was previously allowed.
i'm not clean on what changes were made to your account.
i'm not clean on what changes were made to your account.
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spar said:
They added a text messaging package to the phone which is my 15 year old sons line.
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when you make changes to an account, you need to sign a form. have you tried to see who signed for the added txt plan?
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i'm still confused. even if the txt plan somehow was added to your account. your son is still responsible for the 6000 txt msgs unless he didn't make them (his phone was stolen).
if you are not required to sign to make a change on your account then the burden ahould be on verizon to show that you made the change.
just tell them that you never requested the addition of the txt plan.
if you are not required to sign to make a change on your account then the burden ahould be on verizon to show that you made the change.
just tell them that you never requested the addition of the txt plan.
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That is what I am thinking...just tell them you didn't authorize a text plan and are willing to pay the 10 cents each for the messages that he sent. That shouldn't be an issue right?
Also, he would need the last four of your social to do this. And if you still think something is fishy, then add a passcode to your account.
Also, he would need the last four of your social to do this. And if you still think something is fishy, then add a passcode to your account.
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I would contact the store directly. I know that with our store, anyone who comes in to make changes has to have ID and be listed on the account as an authorized user. If the store didn't properly identify who was making changes, they could be held accountable for allowing an unauthorized person access and make changes to your account. We keep a contact sheet on anyone who comes in whether they're the account holder or a user, keep a copy of the receipt for the change made, and have them initial it. I would see what that store's policy is and go from there. And if they didn't check ID properly, I'd call back into customer service and report it. Your account will have a record of which store made the change and possibly which rep did it....
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Definately check with that store. They should have a record of it. Or, go in personally, you and your wife. Tell them to take a good look at you and tell them that it wasn't you that was there on the 18th to make the change, so who was?
As far as the obscene amount of txt messaging. I'm certain your kid is telling the truth that he does use it, just not THAT much. Something a lot of these kids don't know is that if you use Mobile IM (AOL, Yahoo, or MSN) over your phone, each message counts as a txt message. That is one easy way to blow your txt usage way up.
As far as the obscene amount of txt messaging. I'm certain your kid is telling the truth that he does use it, just not THAT much. Something a lot of these kids don't know is that if you use Mobile IM (AOL, Yahoo, or MSN) over your phone, each message counts as a txt message. That is one easy way to blow your txt usage way up.
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I sure he is involved somehow. I am concerned that
the change on the account occured around the same time that teh text messaging went skyhigh. before this , he might have 2 to 3 a week. now it is over 6000 amonth. I just went to be safe and make sure of who made the change and somehow that person might be involved with the massaging
the change on the account occured around the same time that teh text messaging went skyhigh. before this , he might have 2 to 3 a week. now it is over 6000 amonth. I just went to be safe and make sure of who made the change and somehow that person might be involved with the massaging
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Honestly, not that anyone should be able to make unauthorized changes to your account, but if your son's texting went up that drastically, the text package has probably save you money. Look at it this way. Let's say he added the 20.00/2500 out of network package and like a previous poster said is using IM. If this is the case, 2500 messages would cost 250.00 without the package and the 20.00 with. Whoever touched your account saved you 230.00. (Again, not condoning changes without your permission. Just pointing out it likely worked in your favor...)
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