A question for the Brightest VZ Service Man
*228 is OTA.... *22890 - I used to use this to program phones as a shortcut until recently when I was blasted by my supervisor. He won't tell me exactly why it's a bad idea to use it. I was wondering if anyone had any ideas. It seems to be working on customers phones just fine, why not make things simpler and go with the 90 so they dont have to choose an option?
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Your supervisor saw you do something that made you more productive. Since he (she) didn't know about it IMMEDIATELY it is bad.
So that means your supervisor is an idiot.
Keep doing *22890 Dave. It'll save you the extra headache of pressing the program button (and possibly selling something else with the phone)
If your supervisor comes up with a concrete reason that 22890 is bad let us know?
So that means your supervisor is an idiot.
Keep doing *22890 Dave. It'll save you the extra headache of pressing the program button (and possibly selling something else with the phone)
If your supervisor comes up with a concrete reason that 22890 is bad let us know?
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The *22890 is the same as *228....However *22890 is used for business channels b/c it is less time consuming and VZW can track how many business "enterprise" customers it has.
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*22890 is used for those products without an earpiece to hear the prompt to press 1. This from THE guy who's assigned OTASPA.
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hey gang,
that's great information. The earpiece story seems to be the most likely. He was told in a T3 meeting that 90 was for data products only. If I used 90 for handsets it would program incorrectly.
that's great information. The earpiece story seems to be the most likely. He was told in a T3 meeting that 90 was for data products only. If I used 90 for handsets it would program incorrectly.
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Is there a shorcut to selecting option 2 update roaming.
So I can explain a consiece shortcut to updating a phone to my customers.
The problem is many people don't even know about *228.
Verizon needs to put neon stickers on the boxes about this, cause I would say 75% of Verizon Customers I come accross don't know anything about a PRL update.
So I can explain a consiece shortcut to updating a phone to my customers.
The problem is many people don't even know about *228.
Verizon needs to put neon stickers on the boxes about this, cause I would say 75% of Verizon Customers I come accross don't know anything about a PRL update.
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I know for a fact that option 1 handles option 2 as well. So, *22890 should do both program and update. which isn't that big a deal. If the customer is a Port In with a different MIN that causes a problem because *228 programs MIN to be the same as MDN. but other than that, we should be cooking with *22890 - and btw, my manager is a fart head who doesnt know jack.
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wonderdave said:
If the customer is a Port In with a different MIN that causes a problem because *228 programs MIN to be the same as MDN.
Ummm, no. Maybe in your area it does, but most of the country, if the MIN & MDN are different, the net will program it as such.
AND it's not always port-ins with different MIN/MDN combos. In one NPA/NXX, I've been seeing mismatched MIN/MDNs (on non-ported lines) in the past few days, for some reason. I'm guessing the prefix is getting near 100% full (10K numbers... time for another one... 🙂 )
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