Call Forwarding
I had a woman call in last week stated that she was a customer of T-Mobile. She told me that a week previous to calling me some cx of VZW was accidently having his calls forwarded to her T-Mobile #. She had spent time with tech support discovered who was doing this repeatedly and contacted the cx. Thought problem was resolved, well evidence of her calling back corrected that mis-conception. She told me that this was still happening to her, gave me the cx's mtn (mobile telephone number). She also informed me that the cx understands very little English. So I first called the translator ext. explained the scenario to her, then connected her to the cx. After letting cx know that this was still going on the cx stated to trans. that this was impos...
(continues)
(continues)
...
How about posting the forwarder's number in a few bathroom stalls as payback?
...
they can probably fix it every time they catch it. But everytime the customer uses the speed dial that is messed up it will forward his phone back to the t-Mo customer's phone. It's not VWZ doing it. It's the VWZ customer keeps fowarding his phone to someone else's number because he's got that set up in his phone book. Funny as hell. Both cust's are going to get upset untill the T-mo Cust changes her number and the VWZ cust never get's incomming phone calls again 😛.
...
