Prepay network problems
I have a Samsung a670 on InPulse, and it started acting strangely a week ago. I don't get my minute readout before I make a call, and any incoming calls are dropped within the first minute of connection, but outgoing calls are fine. On the MyPrePay website, the call log seems to think I'm not making calls at all, and I'm not getting charged for them. I've run into one other person having the exact same problem. Have any reps out there seen this happen, and if so, do you know how to fix it?
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Well, I'm getting a free thirty seconds before my phone drops the call. 🤣
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Can you do a *228 on a prepay phone? I don't work for a VZW tech center so I don't know.
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Tried that, and a manual programming, and removing the battery, and every other trick I know. Short of waiting 2 hours (literally) on hold for tech support, I'm at a loss for what to do about it.
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Call and wait for tech support. If it connect but drops. it's not a coverage/network issue and if it follows that same pattern no matter what you do, it's a tech problem and easy to fix. It sounds like what's happening is that your phones is not doing something called 'Authentication'.
All sell phones send a numeric authentication key to the network. This key tell the network that it is actually you and not someone that is going to fraud you. It is a secured number based on your ESN (an electronic serial number unique to your phone) and a few other things. It's a secure numeric handshake.
Somewhere between your phone and the network, it appears that your A-key (industry lingo) stopped sending correctly from your phone/is corrupted. Cal...
(continues)
All sell phones send a numeric authentication key to the network. This key tell the network that it is actually you and not someone that is going to fraud you. It is a secured number based on your ESN (an electronic serial number unique to your phone) and a few other things. It's a secure numeric handshake.
Somewhere between your phone and the network, it appears that your A-key (industry lingo) stopped sending correctly from your phone/is corrupted. Cal...
(continues)
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