The Takeover is Imminent
Hello all,
This weekend all of my call center's (WEST in Reno) NBO reps just had merger training. This all basically detailed the expectations of what day zero and beyond will be like, along with new transfer numbers and a funny reference to Cingular (the "Orange Tiger" team, hahaha). Anyways, it seems AWS is expecting it's "day zero" to be coming very soon. Any other reps or people with any thoughts?
This weekend all of my call center's (WEST in Reno) NBO reps just had merger training. This all basically detailed the expectations of what day zero and beyond will be like, along with new transfer numbers and a funny reference to Cingular (the "Orange Tiger" team, hahaha). Anyways, it seems AWS is expecting it's "day zero" to be coming very soon. Any other reps or people with any thoughts?
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It would be nice if AWS employees were to receive some incentives (since cingular is more serious about providing excellent customer care). They can't expect something for nothing.
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neorask said:
It would be nice if AWS employees were to receive some incentives (since cingular is more serious about providing excellent customer care). They can't expect something for nothing.
How about "Work or be fired?"
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Cingular started merger training earlier this month. And to the "Orange Tiger" team i wanted to point out we did not make that up... Our executives "catchy" names were... Blue (ATTWS) and Orange (Cingular)... Catchy right? So Blue customers and Orange customers... blue towers and Orange towers etc... the possibilities... LOL
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i thought it was funny...ours was basically "we are so good, ATTWS is the best, oh, and then there's this Cingular company, not so good. But we will be taken over so here's what you do" It wasn't that important, just new transfer criteria and numbers. Most people just made jokes about how dirty the training terms sounded "rate of penetration" "RIM Blackberry" and "Siemens" lol. it was funny. but we have already had some of those calls, so i guess it was necessary. looks like ATTWS is adding some last min features to draw customers. rollover and push to talk sound good? i dunno bout push to talk, but its in the GSM ordering program as an option for customers. i look forward to it, cuz maybe then cingular will stop charging me for incoming tex...
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