Dropped Calls
I need to ask some advice real quick. When I sell anyone a phone on any of the carriers that we offer at my company, I tell people that they really shouldn't have more than 2-3 dropped calls a month and that if they have more than that they should contact customer service because there may be a problem with thier phone or may be some kind of network issue.
I also tell them that is they live in outlying areas that they will drop more calls, thats just the nature of the beast. Also I tell them that while they are traveling between cities that they are more likely to drop a call vs being in an urban area with multiple towers.
My question is: Is 2-3 dropped calls a month a fair estimate? Should I tell them that they may experience more...
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I also tell them that is they live in outlying areas that they will drop more calls, thats just the nature of the beast. Also I tell them that while they are traveling between cities that they are more likely to drop a call vs being in an urban area with multiple towers.
My question is: Is 2-3 dropped calls a month a fair estimate? Should I tell them that they may experience more...
(continues)
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There are so many different variables when it comes to dropped calls that it's very hard to give a customer a estimate of how many to expect. The most I would probably say would be you are going to experience some dropped calls but if it's persistant or continuous contact the customer care department for your service provider. Also, always stress the buyers remorse period so that if the custoemr isn't happy with coverage/quality the can get out of the contract before it's too late.
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