AWS Reps: Who likes primus?
Does anyone like Primus? The reps on my team hate it bacause of is indirect problem solving tools. Does anyone actually like it?
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noone ive asked over 200 people in this center not one said yes. (I did it to prove a point to someone here). primus is too damn slow and tkes MUCH longer to find info then ccnet does. hell searching on attws support site is faster then using primus and it still acesses primus.
its a horrible horrible idea. where you cant click to find answers if you type the wording in wrong your screwed.
its a horrible horrible idea. where you cant click to find answers if you type the wording in wrong your screwed.
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I agree...I think it is terrible and I think it is a godawful idea that they are doing away with CCNET where you can actually follow a logical path to find answers to your problems. Whoever came up with the idea of Primus shouldn't be allowed to ever make an important decision again.
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rodedog57 said:
prorbaly our wonderful ceo john zegglypuff
I would love to get paid in six figures to be a moron. Isn't John Zegglypuff the CEO of Cingular? From my understanding AT&T's CEO is named Dick Dumass.
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only 6 figures. he got like 27 million for selling the company. divide that over the few years he was here. he made closer to 8 digits then 6 yrs
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Dang, we should look at guys like this and blame them for the bad economy...not the Prez
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why are you saying in every at&t wireless related thread to take it to the shop talk forums, out of the logical at&t wireless forums??
it makes no sense!
much like Primus.
which they pay for per second.
while ccnet was free.
NO SENSE!!!
it makes no sense!
much like Primus.
which they pay for per second.
while ccnet was free.
NO SENSE!!!
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Shop Talk
Discussion area for employees of wireless carriers, including retail and customer service.
Discussion area for employees of wireless carriers, including retail and customer service.
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It's 12:30pm on Sunday 10/10/2004, and not one of the 50 posts on page 1 of 104 has anything to do with AT&T Wireless cellular service or the phones they offer. Every post is related to some thread about AT&T Wireless employment issues, which, according to the owner of this website, belong in the Shop Talk forum.
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bobogs said:
It's 12:30pm on Sunday 10/10/2004, and not one of the 50 posts on page 1 of 104 has anything to do with AT&T Wireless cellular service or the phones they offer. Every post is related to some thread about AT&T Wireless employment issues, which, according to the owner of this website, belong in the Shop Talk forum.
Oh mighty PHONESCOOP god. You SERIOUSLY need a woman or something. You need to stop telling people what to do in here. There are fine lines in forums and threads and sometimes topics leak over. If you want a perfect thread, you aren't gonna get it at phonescoop! Go start your own somewhere...
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You're a prick to put it flatly. 🤣 No one cares about what forum you prefer to put AWS talk in. So go get your teddy bear, sit in a corner, and scream and cry a much as you want because no one cares. 😈
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The forum says ATT Wireless, about 3 customers might actually post here, so who cares? 🙄
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You know what.primus Sucks and you know what, who needs it, i haven't used it but once to try it out, if you are a very updated trained rep, you don't need primus,it more or less is needed by the lookup TOOL team and the biggest oxy-moron "siebel support team"
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Were are all going to have to start using it because they are taking the other options away. All reps should be checking there info daily because as we all know promos can change from one day to another. Before I start quoting a customer a plan I always double check the minutes and the promos. You can never tell what coudl've have changed for one market at any given time. You frequently complain about customers getting things they are not eligible for but how do you know if there eligible if you don't check.
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You see this is exactly the problem with cahnge. Yea sure primus doesnt have all the bugs worked out of it, however it is still more helpful at time than ccnet especially with phone issues and you can email the customer the steps to do what they need to do, so they can follow along!
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Ya know, there is alot of bugs and general tardiness assosciated with Primus, but there is also detailed solutions and the ability to e-mail solutions to customers as well.
Not only that, it also has a good feedback system as well, when you click the 'somber' face to a 'happy' face you are letting the software peole know the solution provided were either correct or incorrect.
Plus, the transition to Primus comes in a timely manner with the acquisition by Cingular looming. All of the reps who work for Cingular use Primus currnetly as their primary troubleshooting tool.
If only they would let us use both anyway. Too bad Primus couldn't utilize the speed and user freindly interface CCnet provides.
Not only that, it also has a good feedback system as well, when you click the 'somber' face to a 'happy' face you are letting the software peole know the solution provided were either correct or incorrect.
Plus, the transition to Primus comes in a timely manner with the acquisition by Cingular looming. All of the reps who work for Cingular use Primus currnetly as their primary troubleshooting tool.
If only they would let us use both anyway. Too bad Primus couldn't utilize the speed and user freindly interface CCnet provides.
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