Growing the Rude Customer
🙄 🙄
I think the ATT customers are geting to an all time low.In order to get business ATT has always done things to attract people, like free phones, courtesy re-rates,The Infamous "Trust and Adjust" policy.The worst part is that when the policy swings the other way you got Supervisors,SLR's and Resolution Specialists ignore those rules under the guise of "Q4E" the quest for quality.
At first I thought the customer was being pretty ballsy for trying but now realize that they(management)are giving it away to keep customers to hand over to cingular when they approve the "merger".
ATT is griwing rude customers like "cancer" which i think will spread to cingular.
I had a customer go to roam in Mexico,spend thousands of dol...
(continues)
I think the ATT customers are geting to an all time low.In order to get business ATT has always done things to attract people, like free phones, courtesy re-rates,The Infamous "Trust and Adjust" policy.The worst part is that when the policy swings the other way you got Supervisors,SLR's and Resolution Specialists ignore those rules under the guise of "Q4E" the quest for quality.
At first I thought the customer was being pretty ballsy for trying but now realize that they(management)are giving it away to keep customers to hand over to cingular when they approve the "merger".
ATT is griwing rude customers like "cancer" which i think will spread to cingular.
I had a customer go to roam in Mexico,spend thousands of dol...
(continues)
...
