Att Problems!
At&t has been giving me problems non stop. Currently I have a Lg L1150 and the battery does not last a full day with about 10 minutes maximum use, and I do not play games or mess with the camera. I have been to the 2nd At&t store here in my side of town (las vegas) and they have rejected me for all my problems and i have been with them for 4 years! They constantly mess up my bill and give me defected phones such as no simcard with the phone, defected battery, defected phone, and crappy service! What can i do to fix my battery issue? I have wireless phone insurance and warrenty. The warrenty covers the battery but the guy refused to replace mine. I am tired of att's crap? Can i move to cingular now? or do i have to wait till day one (novembe...
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I didn't know the battery was covered by the warranty...huh.
You can move to cingular now, But I'd reccommend waiting until day one when we get the awesome phones of awesome and the awesome rate plans.
You can move to cingular now, But I'd reccommend waiting until day one when we get the awesome phones of awesome and the awesome rate plans.
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Agreed, I know how frusterating it is and I know you're at your wits end but like you said... You've been with ATTWS for 4 years, if you can hold out another 6-7 days it will be well worth it.
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But remember you will be signing a new contract with the cingular plan, and remember cingular buyers remorse is 15 days, an extra 10 more days if its shipped to you, not saying thats a bad thing, i personally love it, but just make sure you are aware, thats all since the soon to be defunct AWS is 30 days on buyers remorse.
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Yeahp... but the Buyer's Remorse starts on the day of activating the phone... not the day the phone is shipped out.
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oh i know but the delivery is by fed ex so like 24- 48 hour delivery so not really a problem,
I love the migration process ESPECIALLY NO BILL TO AIR, customer to do migration has to pay by credit card or DEBIT credit card, that way customers can't complain bout the bill being too high cuz of cup orders. 😈 😈 😈
I love the migration process ESPECIALLY NO BILL TO AIR, customer to do migration has to pay by credit card or DEBIT credit card, that way customers can't complain bout the bill being too high cuz of cup orders. 😈 😈 😈
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🙄 It's called Accesory Warranty Exchange all accesories are covered for a year, so if the phone isnt a year old then you will be able to do a warranty exchange on it. You WILL be required to send in original order invoice detailing the equipment though. If you don't have that then you'll need to buy a brand new one which you can do at
http://www.buywirelessnow.com/attwireless/PhoneAcces ... »
if you don't want to do that .. then research alternate resources (plan b) ((the back-up)) aka E-BAY! 😉
http://www.buywirelessnow.com/attwireless/PhoneAcces ... »
if you don't want to do that .. then research alternate resources (plan b) ((the back-up)) aka E-BAY! 😉
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Agent debit you are wrong about the buyers remorse policy...it has/is changing to 30 days. I thought you said you went through the merger training?!?!?!Also AWS is not really going away either. After 6 months Att landline WILL start offering wireless service again as Att Wirless(although they will be using sprint as their "outsourced" company. Talk about confusion!)
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I have a solution for you...go to T-Mobile. Better phones, better billing system, better customer service. Issue resolved.
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amumey said:
I have a solution for you...go to T-Mobile. Better phones, better billing system, better customer service. Issue resolved.
Yeah, but crappy service.
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Yea go to Tmobile and get their 1000 anytime minutes. Thats ALL that you get is 1000 minutes, no night and weekends, no m2m....no nothing just a straight 1000....my question is what is great about that friggin plan anyways? You can use that up in a day if you really wanted 24hours time 60mins an hour. Where is te benefit?
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Well we have that same plan, except it has rollover...but I personally don't see what's so great about the plan....Our Nation GSM plans are much better...
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You go! JessiCSR 😁
Anyway, to the rest, T-Mobile has to offer more minutes and so called "cool" phones, good CS, because their coverage sucks and their network sucks. I have AWE and their service here is FAR superior than T-Mobile. In case you were all wondering, I live in Seattle. AWE has had their big share of issues which has obviously hurt them. Their network has much improved. Things are going to be even better when Cingular/AWE finish merging all assets. T-Mobile will be a secondary national carrier like Nextel. In other words, T-Mobile like Nextel are a very small fish in a very big pond. That's just a fact of life.
Anyway, to the rest, T-Mobile has to offer more minutes and so called "cool" phones, good CS, because their coverage sucks and their network sucks. I have AWE and their service here is FAR superior than T-Mobile. In case you were all wondering, I live in Seattle. AWE has had their big share of issues which has obviously hurt them. Their network has much improved. Things are going to be even better when Cingular/AWE finish merging all assets. T-Mobile will be a secondary national carrier like Nextel. In other words, T-Mobile like Nextel are a very small fish in a very big pond. That's just a fact of life.
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Yep... and how come durring the hurricanes, T Mobile had to move all of their customers to ATT????
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T-mobile is a joke... There phones are no longer better the lineup we're coming out with will crush t-mob, and their network is basically Cingular's network... Why go through a middle man to use our network when you can deal direct?
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👿 HOLD-UP! T-Mobile is WAYYY Better that AT&T Wireless!!! AT&T reps. doesn't even know what services they are offering. I called before to ask about their EDGE service and a rep said "What EDGE service, what is EDGE, and what does it stand for?, We only offer GPRS"
1) The problem with AT&T wireless is that they don't communicate with their department for example a CCR calling a
data rep and asking them about the data services available.
2) There network sucks!!! My friend always has dropped calls, and their network keeps saying "NETWORK FAILURE" I have two questions, someone please answer this: Why is AT&T Wireless keeps saying that they spent billions of dollars on the so-called New GSM-America network, why doe...
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1) The problem with AT&T wireless is that they don't communicate with their department for example a CCR calling a
data rep and asking them about the data services available.
2) There network sucks!!! My friend always has dropped calls, and their network keeps saying "NETWORK FAILURE" I have two questions, someone please answer this: Why is AT&T Wireless keeps saying that they spent billions of dollars on the so-called New GSM-America network, why doe...
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Temper, temper...gee I guess all those customers that call in and say I've been with you for a long time really dont count I guess. You know so what, what JD powers says..I could care less about that.....you know what I care about my customers and yes I know what EDGE is...it is nothing more than an upgrade of GPRS, oh ad by the way hotshot we have rolled out with UMTS which does have speeds as fast as cable modems. My question again is what is the big deal about a plan that is 39.99 and has ONLY 1000 minutes???????This plan gives you lets see no N/W mins, no M2M mins,and no data coverage...so yeah you go on ahead and get more with just 100 mins a month and watch as your bill goes up and up!You can say all you want about AWS and their poor c...
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😁 AT&T sucks Period! Don't try to defend them. Have you tried their service? They maybe giving you free service or what ever the case may be, but face it, ATT wireless sucks! Maybe Cingular will help you "Raise the bars on your service"! 🤣 😁 LOL.
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Maybe Cingular will help? Well, terry since you can trash ATTWS so openly... Why don't you compare Tmobile to Cingular? The two networks, rate plans, and customer base?
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😎 What does Cingular have against T-Mobile? Besides the 800 and 850 MHz frequency band?
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How but phone selection? I can give you a list, if you like. How Bout coverage? i can give you a map If you like.
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T Mobile has ok phones... and where they do have coverage, it's not that bad... but they do need some work...
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Actaully I am an att wireless rep and you know I have yet to have a single problem, with of all the phones an LG 1150....I can use the phone in the basement of my house!So yes I will defend this company to the death. go back to your tmobile forum and whine about aws coverage there
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😎 So, I have coverage in my house with T-Mobile. What does your friends and family say about ATT wireless? HUH?
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Actually all of my friends have good coverage and say so. I dont understand why you have such a hard on against aws. Did they not credit your acct when you requested or where you not able to get something that you wanted from aws??????
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😎 The problem with them is that I think that AT&T wireless is not a good company. Maybe once Cingular takes over then maybe the network will improve. I have a friend that has AT&T wireless, and all the time bad coverage, and it always says "Network Failure". We could be in the middle of a conversation and we get cut off. On my phone ist would say "Network Failure" and his name.
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yea well I really do not believe that the att wireless network sucks. It would be same thing as sayig every other service providers network sucks because you cant get coverage in an area.....
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Have you ever called in to have your issue troubleshot? TO see whether or not it could either be 1.device issue, 2.sim card issue or 3. a network issue?????
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T-mobile rents their gsm network coverage from cingular,so once they get untangled from that agreement, chek the FCC website,then you'll notice a drop in gsm signal with T-mobile
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I heard that was just for the NYC area. Wonder how many Tmo cust will use their get out of jail free card that is in T&C's that says if there is a change that negativly affects the customer then they can get out of the contract (pretty sure that clause is mandated by the FCC).
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i love how you mispell every other word. And second, i'd liek to see you prove it, since it's all a matter of where you live.
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😁 You misspelled a word too, look at what you wrote. I am in NY state. You?
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Actually, you did.
"There network sucks" should be "Their". If you knew grammar, you'd know that. And A typo is different when you're in the middle of a phone call.
"There network sucks" should be "Their". If you knew grammar, you'd know that. And A typo is different when you're in the middle of a phone call.
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When t-mobile can offer the coverage nationwide that aws/cing has then you can talk. Well, you could if you were half way capable of using the English language, anyway...
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I have the same phone. I know from personal experience that the battery doesnt last all that long. However I have found that id you have a leather case on the phn the inside screen stays lit which does drain the battery very quickly. I am sorry to hear about all the problems that you have been having with aws service, however if you are wanting to chnage to cinglar it would be more beneficial to wait until 11/15 when we will have some nice phones that you can only get at that time from any wireless provider. ALthough back to the case thing....if you have one on the phone I would seriously suggest removing it for a couple of days just to see if the battery life is extended at all. 🙂
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As far as I know, warranty covers the phone, but if you are replacing the battery, you need to process a warranty exchange for the battery as an accessory. If the phone is under warranty, insurance won't touch the claim, however if you were to say *lose* the phone then insurance would replace it with a refurb phone of the same model or one of equal value.
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AWS stores don't do care so you have to call care to do a Warranty or an insurance replacement
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WEX only does phones. They would contact Accessory Warranty... 866-837-7289 or DMDR for advanced accessory exchange 866-Reachout ( 866-732-2468 ).
Of course, there is always the option of contacting the manufacturer because after all, it is their warranty of the device.
Of course, there is always the option of contacting the manufacturer because after all, it is their warranty of the device.
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