What's the deal with AT&T GSM CS??
I recently terminated service with AT&TW as I would no longer tolerate waiting on hold for an hour to speak with a CS agent, and their inability to resolve any minor billing issues. 👿
I was very impressed with the selection of phones that AT&TW offered to their customers wanting GSM service; however, there were a few things that irked me (particularly with their M-Mode service...expensive for what you get). The question is, will AT&TW get their act together and focus on their CS? They have seemed to have lost their way on that aspect of their business plan, or maybe it wasn’t a part of it.
🙄
I was very impressed with the selection of phones that AT&TW offered to their customers wanting GSM service; however, there were a few things that irked me (particularly with their M-Mode service...expensive for what you get). The question is, will AT&TW get their act together and focus on their CS? They have seemed to have lost their way on that aspect of their business plan, or maybe it wasn’t a part of it.
🙄
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Hey "Diego Dog" I know what you mean about tolerating ATTWS, you and I are not the only disappointed with ATTWS.
Thank God we live in a country where we are allowed to have choices!
U.S.A. #1 !!!!!!!!!!!! 😁
Thank God we live in a country where we are allowed to have choices!
U.S.A. #1 !!!!!!!!!!!! 😁
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USA #1 lol man other countries have choice too you know. i am not sure if you are aware of the choice Europe has and i know here in Canad we have a few to pick from too.
anyway cust service waits are long thats a fact and we are doing our best to get to everyone. this is the busy season though and with lnp things are just as crazy. you need to learn patience. just cuz you dont get what you want when you want doesnt mean a company sux. i had a problem with a pair of shoes once i had to ship them back and it took a while but does that mean the company sux? no it means they have alot of other people that came before me. i had a prob with my phone once and it took a while for nokia to fix it does that mean they suck? well i guess thats a matte...
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anyway cust service waits are long thats a fact and we are doing our best to get to everyone. this is the busy season though and with lnp things are just as crazy. you need to learn patience. just cuz you dont get what you want when you want doesnt mean a company sux. i had a problem with a pair of shoes once i had to ship them back and it took a while but does that mean the company sux? no it means they have alot of other people that came before me. i had a prob with my phone once and it took a while for nokia to fix it does that mean they suck? well i guess thats a matte...
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> you need to learn patience. just cuz you dont get what you want when you want doesnt mean a company sux
I'm sure that Collections hears that line from delinquent customers all the time. You can't get it both ways. The point is, if you offer a service then back it up. Otherwise, you’re in the wrong business.
I'm sure that Collections hears that line from delinquent customers all the time. You can't get it both ways. The point is, if you offer a service then back it up. Otherwise, you’re in the wrong business.
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I've hear over the last year from customers that dailing though from landline moves them though IVR hold times faster, I wonder if that is true. however i have only heard that from one dailing 1-800-888-7600 only not GSM IVR. As for PAG i wish they would open a Email QUE that we could send cust Data and Q&A to and maybe apoint X number of reps per center to do call backs with replay info, i think that would work for PAG and OST when they are busy. 😳
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That's a great Idea! forward that to your team feedback person & also email the guys doing the feedback email, in outlook type this exactly in the to feild (*)CC Retention Feedback, I told them to give us PTT, earlier N&W min times, unlimited sms for $19.99 / mo. They need feedback like this from cust, so please email them.
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See my post in the PAG thread from this past Tuesday. It mentions that in our call center we are already being required to email PAG with escalations, instead of calling. It is in direct response to reps hanging on the PAG line for 1-4 hours at a time.
Was told that it will probably be happening in other call centers too, if it hasn't already.
Was told that it will probably be happening in other call centers too, if it hasn't already.
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