Ha Ha Ha No doubt 😈

Yeah, depends on the plan they have, sure. This past 2 weeks has been tough just getting used to blending the systems and depts. (Both on the Blue and Orange sides), but once that initial shock is out of the way, things will be jsut fine. Phonewise, that will come to an end soon, but eBay can be their best friend if they take up on it.

Well i'll tell ya the former att customers have developed and fine tuned arrogance in regards to credits and discounts for phones, and they better snap out of it real quick!!

I hear people they will have to give e better deals for phones to migrate then what they are giving them now.I gotta laugh, the fatc is that 90% of customers were locked in for 2 years at time of merger, so they have to honour your "service" contract but have no obligation to give you discount on a phone, you say i'm a tenured customer, with a company that doesn't exist anymore, you've been with cingular for 2 weeks,BIG TENURE 🙄

the fact is that the ball is in cingular's court.They are now offering discounts but eventually they will decrease as more and mo...
(continues)

I imagine that cingular will lose large number of its customers as a result of the merger -- particularly former attws corporate sponsorship customers, just because the systems aren't in place to ease the migration for these people.Time will tell if the consumers will respond well to Cingular's customer service policies.

But corporate accounts still have the contracts 2 and ETF's, since they will still honour what they aleady have.

The bottom line as for the consumer reponding well to the policies , the only people who will react badly to them willbe long term ATT legacy customers.They were developed to be spoiled rotten-Which ATT kinda encouraged-First one to admit that myself from some of their policies they had before merger!!!

But those customer are go into culture shock with things " I wanna credit for my overage- I deserve it, iwanna free phone you need to give me extra minutes on my plan or the ever popular you better give me a free phone or i'm gonna cancel and i don't want to extend my contract-Get me your Manager 🙄 🙄 🙄

those people any company can stand to lose. I am more concerned with people just wanting to migrate and being unable to, or people getting frustrated with the lack of 24/7 support.

Well i ran into only 1 problem migrating 1 person, cuz the person who had her nuber was showing up in the migration tool, ifi t happens you call the TSD desk, who will assist, they for me last night.

I am on the migration error team, if you have problems you can email the info to migration errors, but PLEASE include the mobile number, customer name, account number if there is one and the SIM/IMEI numbers from the Cingular phone. Also, PLEASE PLEASE PLEASE include a contact number for the customer, preferably a land line.

You don't know how frustrating it is when we get an email with just the mobile number on it. It is very hard for us to get the info we need if the mobile is not working and we have no contact numbers. Sometimes we can get it in Blue Customer View, but not often.

Also, you can try to activate the phone in POS if you are a CSE.

SPONs have been fine since about Friday afternoon and got better through yesterday. The monthly discounts dont seem to be changing, which is awesome. Here in Central Florida (Orlando), I am already hearing through the vine that Lockheed, Siemens Westinghouse, Disney, AT&T, NASA, and other big name companies are already working out the details and everything seems to be going smooth.

I called it a couple days after Day One....My headline was "Sorry for the Spoiled Blues..." and you just confirmed it again....they remind me of spoiled little brats getting their way with their parents until one day, POW!!!! All gone!!

I don't mind giving people a little extra if they are reasonably cool and they have either been royally messed around by either inept reps or by inflexible policy. It is a small thing and it goes a huge way in terms of company karma. You screw the customers type reps seem kinda like rent-a-cops pretending to be prison guards.

I by no means in my 4.5 years with ATTWS/now Cing. was the rent-a-cop prison guard type. Nothing makes my day better than coming across customers that need help, and yet treat me with repect and are great to me. We laugh, talk about great stuff, etc etc, and when they walk away I smile, knowing that I truly helped someone that deserved the kindness.

But then again, the other 70% are the ones coming in to complain, slamming their phones on the counter, screaming if I dont have a Free replacement or 300+ bonus minutes to offer them just bc theyve been with us for 2 years and pay their bill on time. I will easily talk trash about this trash type.

Agent are you always so negative in all aspects of life? All you do is bitch and act like you know everything. You are probably just a 15 dollar an hour rep that repeats what others say. It is always the same with you, can you think for yourself or what? You just bitch, bitch, and wait what was is that I read, it is BITCHING. God get over it and stop worrying about the customer because it is obvious you don't care leave and don't come back.

If you don't like , TFS!!!! 😛