no...as long as you add her to the current plan and don't change it, it'll be 9.99.

Keep in mind that to put her line in your name will require a transfer of service. We cannot transfer a line into someone elses name at this time. This was a question yeasterday with us. I'm on the migration errors team if it helps for you to know that.

well i gave them a call and asked, the guy on the other line told me no i couldn't do that and if i was to transfer it would be 19.99 a month also i would have 3 line...what would happen if she was to cancel her line, then i change my extra line to her old phone number, is that possible? thanks for both you guys responds

migrate the phone into cingular.. wait a month, then transfer the sub into your account after the next billing cycle completes just to make sure your ok.

there is a transfer fee as well as a migration fee and the proration will probly kill you unless the AT&T phone retains arrears billing after it is transferred, and dont forget receiving two bills one from cingualr and one from AT&T for that first month after transfer. at least you wont get double billed doing it this way.

and dont forget to cancel the extra line, just remember if the extra line is under contract you will also get a 150$ ETF and no you wont e able to cancel the out of contract line and change the phone number of the other line after the old one is canceled it just d...
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aw, i really don't want to migrate just yet, i really like my plan that i have right now (1000min unlimited m2m and nights and weekend) plus i get my work discount...i recalled before when i asked to change my # they said its 25 dollar to pick my own number, damnit, thanks for the help, i'll try to presuade her to drop that # 🙂

Chat this is goona be the straight Truth

ok the situation is i have 2 line on my account, my gf has an att acount too. we decided to just have her use the other line so we can save $$$. well she wanted to keep her number and she's already out of contract so i was wondering...

do i need her to cancel her contract and wait a day or 2 then change my old number to her old number? how would i go about in doing so?


You can't do this cuz you cancel her service her number she loses and you can try to get it as a vanity number,but it goes to a recycler for 45 days first and you can't guarentee it will be available when its ready to be recycled.
To keep her number you would have to do a COFR (Change of Financial Responsibility) into your n...
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i forget this is AT&T boards... cingular has 150$ ETF

I am a Cingular rep and had a question. If you already have an existing family plan paying $9.99, the 3rd line would not stay the same? He could really pay $9.99 for one line and $19.99 for another? That's different than us.

Also, if he did a tos(transfer of service) and added g/f to his line(total of 3), if she then xls that line(out of contract), it goes into aging for 30-60 days.We have tech support and managers that have access to what's called numbers management that will get that number out of aging status(have had to do this on more than one occasion). If ATT has something similar,then he could xl the g/f line, get the numb out of aging,then do a numb chg to the sec line on his acct that is still in contract. Just a thought if pol...
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As long as it's a $59.99 plan or higher and on a 2 year contract you can add up to 3 additional lines at the $9.99 price. If going with a 1 year contract you can add an additional line for $19.99 so it is possible to have 1 line at $9.99 and the other at $19.99 depending on the contract and the time it was added.

I must be blind.. for some reason I didn't see the multiple replies. 🤭

NO!!!!! ARE YOU OUT OF YOUR EVER LOVING MIND, THAT IS THE STRAIGHT DEFINITION OF CHURN, YOU ASK THAT SAME QUESTION TO YOUR SUPERVOSIR AND ALSO ASK IF THAT IS CHURN, THEY WILL TELL YOU HELL YEAH IT IS!!!!!

Thank you for your defintion, but that is not what I asked. The prev reply was actually more helpful. Cingular procedures are different.
Actually if the customer does a tos, it helps churn,especially if you are going to lose the girlfriend as a cust anyway. The only option for keeping the phone numb is to do a transfer of service.

As far as rate plans go, if a cing cust had the sec lines at $9.99 at time it was offr'd, they could still add new lines for $9.99

ex. we no longer offer FTCGSM 500r/5knw $39.99/$9.99, they could still add 1-2 lines for $9.99 since they rec the rp before it was grandfathr'd. Now, if they want m2m, they would either have to take what we curr offer 450r/umm/5k, or do the unlim bolt-on for $9.99. Now if they o...
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Yes. You can pay 9.99 for one line and 19.99 for the second. Because the first one is accually 19.99 and has a $10 credit on it. If that $10 credit is not avaliable when he adds the new line then he will have to pay the full 19.99.

What is your $10 credit for?

The price difference between the 19.99 second line and the 9.99 second line. I think if the rate plan qualifies for 9.99 2nd line, they get the $10 credit... because there is no plan add on for 9.99 second line, only 19.99.

Vox, am I right or am I wrong?

The 10 credit is for additional line the plan is really 19.99 but you get a $10 credit so it would be 9.99. The bill will always show 10 credit for th additional lines

Nah, they can still do a COFR. Of course, both parties have to be on the line to do it...

That is not true, it is an expired promotion. While it will stay on the existing line, any new lines will in fact be $19.99 because of the fact that it is with a $39.99 plan.

No, it will not.


Unless they get one of teh newer plans, the system will not suddenly bill one secondary line 19.99 and the other 9.99. Use your brain.

Before you get mean, the post by Wenadin stating that any new lines on a shared plan will be billed at 19.99, you might want to make sure you have checked all avenues of information. All additional lines are billed as 19.99, there is then a section labelled as subscriber credits where the 10.00 off promotion is added. That promotion i sonly available on additional lines if the anchor line is 59.99 or above and all lines have a new 2 year contract. SO past lines with the 10.00 off credit will not removed, but any new lines will not have that credit.

i don't know where you're seeing this 10.00 credit, for all 19.99 secondary lines, i see all 9.99 lines bnuilled as just that...9.99, not 19.99 with a 10.00 credit.

Seriously, show me where you see this, and I may be inclined to agree.

What system do u use?

CARE...this may be it..you guys are probably on a different system, if that is the care, I withdraw my argument.

I use Siebel, it's the final ordering system.

cwwwaaazy ATT system...ATT must process these things differently than cingular does. xD

For all ATTWS GSM shareable plans the additional lines are called "Shareable Additional Line $19.99 Offer" and then the 10.00 credit is called "GSM - $10 discount on Shareable additional lines (2-4)". This is laid out in CCNET. The actual line is under the monthly service charges on the invoice and the 10.00 off credit is under the other subscriber credits section. Are you a rep or a customer, because you need to look at your bill or at a customers copy of their invoice. Maybe ask your teamleader to explain shareable plans to you again, no wonder we have so many problems with reps not knowing how to set up shared plans.

Maybe you oughta read my other posts, about how I'm in Orage customer care and we DON'T use Siebel, and that we ARE capable of doing it that way on the orange side.

Funny you are in blue forum, not an orange forum, so when there are posts in regards to policy, more than likely they will be from blue reps.

Yes....in the rest of the thread...if you take time to read it...we've already gone over this.

But lately, it's been a mixture of Blue and orange questions. *shrug*

No, the system has to be told about the $10 credit. So yes, it will bill the second line $19.99 for it because that is the original price of the addl line, (WE HAVE TO MANUALLY ADD A $10 RECURRING CREDIT ON THESE AND IF IT ISN'T AVAILABLE, WE CAN'T GIVE IT TO THE CUSTOMER FOR $9.99)

Again....where the hell are you seeing this, and what billing system are you using?

It's in Siebel when customizing base plans. Look under an additional line in either voice or enterprise promos. You'll see "$10 .35 Family Credit" an auto recurring promo that credits the customer $10 for that line, making it $9.99.

Well since I don't have access to Siebel, being that I'm in Orange customer care, i'm just gonna have to take your word for it. 😁

Oh...I thought this was about ATTWS...meh. I know nothing about orange billing other than whats on my bill... 😁