some customers piss me off....this one was just FUNNY
lady: i want this free phone you say i can have
me: what free phone is it
lady: the one in your flyer
me: you have a business account. thats for single customers.
lady: im not a business
me: you dont know any one who works for 'business x'?
lady: nope. not at all. i have no clue why my account is business.. give me that phone!
me: well. that sounds good..so what ill do here is debit back the 50.00$$ discount youve been recieving the last 6 months... so your lookin at a 300.00 debit...then i can take you off business account status and send you your nokia 3560. ok?
lady: on second thought ill just leave it alo...
(continues)
This woman got a call from ATTWS and called me to see what it was about. I checked her account and let her know that she has a past due balance and her account is active in collections, so the call was probably from RM. She says "are you sure?" and I say yeah, so she says ok and hangs up.
...I left a hot note for the next rep to be ready for her to be upset about a non-pay suspension...
Not to mention that his cdma phone is incompatible with either gsm or tdma. Geez. hehe