Whats up with Orange?
Anyone else getting attitude from our supposed teammates on the Orange side? Man they don't like talking to us. I have had 2 out of 30 that were nice.
And the Tiger team man are they helpful!!
And the Tiger team man are they helpful!!
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DieSST said:
Anyone else getting attitude from our supposed teammates on the Orange side? Man they don't like talking to us. I have had 2 out of 30 that were nice.
And the Tiger team man are they helpful!!
It has been rough for Orange lately. Blue members have been giving a lot of bad info and when they talk to Orange, Orange has to be the bad guy and correct it.
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I had a customer that was migrated over to Orange without his knowledge into someone else's name. The customer was interested in Orange but i couldn't order the phone because it was already out of the Blue system. I had to call PAG because there was a problem porting the number back into blue (YES it does have to be ported). It was comming back and needs resolution because we didn't have the correct name on the port request. Tried to explain to the orange PAG that they took it out of our system with the wrong name and we wanted it back. She refused to release the number because we didn't have the proper name on their side. Finaly i just hung up and called their PAG again. the whole "We are the same company" was lost on her.
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If it's any consolation... We have trouble w/ Orange PAC as well... I think truth be told... We're frusterated and unfortunately have been taking it out on blue reps... I can honestly say this because being on the Orange Migration team I have to deal w/ nearly every department we have...
Sometimes we forget the the blue reps have been used to doing it ATTWS way and it's only been a month since Day "1" and they're still learning to do it Cingular's way... it's no excuse for being rude but I hope it provides an explanation...
On the bright side though you guys don't have it as bad as we do in Migrations... Every department we call whether it be Blue or Orange, the second we say we're in Migration Activations we are considered the devil...
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Sometimes we forget the the blue reps have been used to doing it ATTWS way and it's only been a month since Day "1" and they're still learning to do it Cingular's way... it's no excuse for being rude but I hope it provides an explanation...
On the bright side though you guys don't have it as bad as we do in Migrations... Every department we call whether it be Blue or Orange, the second we say we're in Migration Activations we are considered the devil...
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I don't know about anyone else's blue call centre, but we never received training on orange policy, plans or anyhting. We got a quick 20 min demo on the migration tool, whenever we asked specifics like how does m2m work now, what abut ld or just anything, we were told the trainers Cingular sent from headquarters are not allowed to answer questions like that. Then we had a 45 min web excercise that went over a bit of the rate plans, but we have had no formal training, we just rely on sales portal and what info has been updated with cingular info in the ATTWS version of sales portal (primus), You would think that if they want us to sell a completely new product to our existig customers they would explain to us how it works and what the specif...
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I think it's the general consensus that training needs to be improved. My favorite is getting trained in something that was started a month or two previously.
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That's what I'm talking about.
What our project got was basically a sales pitch for Cingular and a "web course" on the migration tool. fuqtifyno how to use any of my Cingular tools. Just as well that I can't get into some of them.
What our project got was basically a sales pitch for Cingular and a "web course" on the migration tool. fuqtifyno how to use any of my Cingular tools. Just as well that I can't get into some of them.
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You have to admit that those football videos helped you out tremendously on the floor though. 🙂 🙄
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Psht. Football videos. rah rah, sis-boom-bah, gooooooo team. *sigh* yay
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naw...the only oen that meant enything to me was the one of the guy tackling all the other companies' spokespersons.
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all i can say is that here at my call center i was pulled off the floor to train for new hires for four months while all the full time trainers went to blue centers to train their trainers. i cant complain about our trainers in this call center but i know the training material for the merger and having to train it is the most gawd awful thing to do. i mean those materials are rediculous.
i know also that here the orange reps are not supposed to physically do migrations, they are supposed to get blue reps to do it ( of course this may not be true in other call centers which is my biggest complaint) but they are getting problems having the blue reps migrate a customer so the orange reps do it themselves. if you ask me its one big misund...
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i know also that here the orange reps are not supposed to physically do migrations, they are supposed to get blue reps to do it ( of course this may not be true in other call centers which is my biggest complaint) but they are getting problems having the blue reps migrate a customer so the orange reps do it themselves. if you ask me its one big misund...
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There is a big problem with the migration Tool for blue, that orange won't correct, anybody in the PAC,california Washington can't migrate on the blue side via Migration Tool, other markets are cool, but for some reason that market ,always has their lines as inleliglbe,even though they are so we have to call Telesales (Orange) to perform the migrstion.
Which sux,cuz that blows my OCR!!!
Which sux,cuz that blows my OCR!!!
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from what i hear not only is telesales migrating but also customer service in the west region, provided that their equipment is already ordered.
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