ATTENTION ALL CUSTOMERS OF EVERY WIRELESS CARRIER
HEAR ME NOW AND BELIEVE ME LATER...
FREE PHONES ARE GONE AND THEY ARE NEVER COMING BACK...ALMOST EVERY PHONE NOW HAS A COLOR SCREEN AND THEY COST THE CARRIERS TO MUCH MONEY TO GIVE AWAY. IF YOU GET A PHONE FOR LESS THAN $100 YOU ARE VERY LUCKY MINE COST $400. AND CONTRARY TO POPULAR OPINION IT DONT MATTER IF YOU HAVE BEEN A CUSTOMER FOR 10 YRS OR 1 YR OR IF YOU SPEND $20 A MONTH OR $300. I HAVE HAD PLATINUM CABLE FOR OVER 5 YEARS AND PAY $100 A MONTH AND THEY HAVE NEVER GIVEN ME A FREE TV...REMEMBER THIS WHEN YOU CALL US...
THANK YOU,
YOUR FRIENDLY CARE REP
FREE PHONES ARE GONE AND THEY ARE NEVER COMING BACK...ALMOST EVERY PHONE NOW HAS A COLOR SCREEN AND THEY COST THE CARRIERS TO MUCH MONEY TO GIVE AWAY. IF YOU GET A PHONE FOR LESS THAN $100 YOU ARE VERY LUCKY MINE COST $400. AND CONTRARY TO POPULAR OPINION IT DONT MATTER IF YOU HAVE BEEN A CUSTOMER FOR 10 YRS OR 1 YR OR IF YOU SPEND $20 A MONTH OR $300. I HAVE HAD PLATINUM CABLE FOR OVER 5 YEARS AND PAY $100 A MONTH AND THEY HAVE NEVER GIVEN ME A FREE TV...REMEMBER THIS WHEN YOU CALL US...
THANK YOU,
YOUR FRIENDLY CARE REP
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but i STILL want my free motorazr....im a 4 month old customer and i pay 19.99 and i havent paid a bill in 4 years....why cant i have a free razr? can i have you sup? i want your sup!
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true about the tv they don't give you a free one, but they don't lock you into a contract either. you can quit when ever you want...that's why i love ebay you get phones cheaper and no contracts. after the first contract you sign...
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Actually...
Satelite TV DOES lock you into a contract, and you have to ride it out or pay a termination fee. And then, if you get it re-established, you have to pay a reactivation also...
Satelite TV DOES lock you into a contract, and you have to ride it out or pay a termination fee. And then, if you get it re-established, you have to pay a reactivation also...
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YOU KNOW ALL THIS STUFF YOU REP'S KEEP WRITING ABOUT DON'T EXPECT THIS OR THAT IS FINE.BUT COULD YOU WORK ON BETTER SERVICE WHEN WE CALL IN WITH A PROBLEM. ALSO TRY AND HAVE PEOPLE WHO SPEAK ENGLISH AND CAN BE UNDERSTOOD AS WELL AS KNOW WWHAT THEEY'RE DOING.QUIT OUT SOUCING THE WORK. THANK YOU
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SORRY ABOUT THE SPELLING FORGOT SPELL CHECK BUT I THINK YOU GET MY DRIFT THANKS
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Outsourcing has nothing to do with it. It's the quality of training that (ATTWS/Cingular) provides for the outsourced employees. They can only work with the information that they are provided.
If you have a problem with a rep you can't understand, speak to the res desk and lodge a complaint. Better yet, write a letter to the National Correspondence Team (at the contact address on the back of your bill). Res listens... and feedback from correspondence actually does matter. Personally, I would prefer it if ALL the reps that I support would be able to speak English clearly.
On the flip side of the "Feriners" argument... I hear from customers all the time who complain about reps whom they can't understand. Quite a number of them are ...
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If you have a problem with a rep you can't understand, speak to the res desk and lodge a complaint. Better yet, write a letter to the National Correspondence Team (at the contact address on the back of your bill). Res listens... and feedback from correspondence actually does matter. Personally, I would prefer it if ALL the reps that I support would be able to speak English clearly.
On the flip side of the "Feriners" argument... I hear from customers all the time who complain about reps whom they can't understand. Quite a number of them are ...
(continues)
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Didn't mean to sound racist it's just very hard sometime.I think it's hard for the rep as well.
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Oh, no no no. There are definitely legitimate complaints. Not everyone who complains is a racist pig. I'm just saying that there are some people out there who complain just because they may possibly not be speaking with an American. Alot of our reps located on foreign soil (and foreign reps in domestic call centers) speak English quite well and can understand and actually hold a conversation... but I have people escalate to complain about them anyway, just due to their accents. I pass these complaints directly to the people that actually WENT to these international centers and trained the specific reps or the trainers in those centers. Yep, we do follow up on these complaint calls.
If you've got a legitimate problem w/ a specific re...
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If you've got a legitimate problem w/ a specific re...
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Does anyone remember when we were supposed to say - AT&T wireless thank you for holding how may I service your wireless needs today?
Those escalations were oh so funny. (especically if you were a twit & did it in a sultry voice lol) 🤣
Those escalations were oh so funny. (especically if you were a twit & did it in a sultry voice lol) 🤣
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😲
If I get a new gsm phone does it even matter if I call in and let you guys know or not? I know with the old digital phones you had to update your esn with the carrier. Will it affect my service at all if I do not update my IMEI with you? Will I miss important updates or anything? Also when should I expect my phone to stop showing ATT wireless and start showing cingular?
If I get a new gsm phone does it even matter if I call in and let you guys know or not? I know with the old digital phones you had to update your esn with the carrier. Will it affect my service at all if I do not update my IMEI with you? Will I miss important updates or anything? Also when should I expect my phone to stop showing ATT wireless and start showing cingular?
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3 things
1)if its a new phone ,not calling willvoid the warranty,if not new no worries
2)if its npot called we cant program or troubleshoot the device or update the software for phone
3)if you call in,eventually your service will be crap.no update programming for towers will reach that phone.
1)if its a new phone ,not calling willvoid the warranty,if not new no worries
2)if its npot called we cant program or troubleshoot the device or update the software for phone
3)if you call in,eventually your service will be crap.no update programming for towers will reach that phone.
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AGENT DEBIT said:
3 things
1)if its a new phone ,not calling willvoid the warranty,if not new no worries
2)if its npot called we cant program or troubleshoot the device or update the software for phone
3)if you call in,eventually your service will be crap.no update programming for towers will reach that phone.
Numbers 1 and 2 are true, however, number 3 has some holes in it. GSM updates network settings through over-the-air updates that are stored on the SIM card. Your service will not be crap because it will update on its own, one of the advantages of GSM over CDMA.
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AtTheMet said:AGENT DEBIT said:
3 things
1)if its a new phone ,not calling willvoid the warranty,if not new no worries
2)if its npot called we cant program or troubleshoot the device or update the software for phone
3)if you call in,eventually your service will be crap.no update programming for towers will reach that phone.
Numbers 1 and 2 are true, however, number 3 has some holes in it. GSM updates network settings through over-the-air updates that are stored on the SIM card. Your service will not be crap because it will update on its own, one of the advantages of GSM over CDMA.
but you see the ota is sent based on the phone model setting we have listed for yo...
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thanks guys for the reply! now should I expect the att wireless logo to change to cingular anytime soon? 🙂
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No, it's not necessary... The only thing it truly effects is if you have insurance... Insurance is based on the IMEI... other than that the phone will work fine.
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And warranty....the phone you are using must be listed in our systems or you won't be able to file an insurance claim or process a warranty exchange.
Not calling will not void the warranty, you just won't be able to process one until it's been listed in the system.
Not calling will not void the warranty, you just won't be able to process one until it's been listed in the system.
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jerry77 said:
ALSO TRY AND HAVE PEOPLE WHO SPEAK ENGLISH AND CAN BE UNDERSTOOD
Can we make a rule that customers also have to be able to speak english and be understood?
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But I buy gas so you really should give me a free car too cuz i support your business. PLEASE GIVE ME A FREE car people are such crazy people sometimes
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Hey my friend got a free car for buying your company's gas 🤣 🙄 🙄
I want that too, if you gave it to him you gotta give it to me, uh huh -uh huh, you have to, i spend 30 dollars a week her on your gas, and you telling my loyalty means nothing, if you can't give me my free car, i'd like to speak to your manager to axe him why you aren't giving good customer service.he'll give me my free car, cuz they respect my 30$ in gas 🙄 🙄 🙄 🤣 🤣
I want that too, if you gave it to him you gotta give it to me, uh huh -uh huh, you have to, i spend 30 dollars a week her on your gas, and you telling my loyalty means nothing, if you can't give me my free car, i'd like to speak to your manager to axe him why you aren't giving good customer service.he'll give me my free car, cuz they respect my 30$ in gas 🙄 🙄 🙄 🤣 🤣
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