court action over 20$ ???
sigh....dontcha just love people who call in to argue over less then 20 bucks....then when we cant help em, they threaten to cancel....we advise of etf....and they say they aint gonna pay and take us to court over it? am i nuts or arent lawyer fees like more then 20 bucks? ... 🙄
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Wanna know the best part, if you have a customer that states they wanna sue ATTWS and want our lawyers contact him,take his day contact number, then forward it to client realtions via your TL and guess what?
The Legal Department calls them back,and whether they get the customer live or voice mail, they bill to the Customers account, Legal fees of $400.00 per call, and its in the ATTWS t&c, that they request the legal team, they pay, does not give of course the specific amount, but it is there, I've had escalated calls and notes are there from the reps who req. and the Legal Team as to reason and charge for it!!! 😈 😈 😈 😈
The Legal Department calls them back,and whether they get the customer live or voice mail, they bill to the Customers account, Legal fees of $400.00 per call, and its in the ATTWS t&c, that they request the legal team, they pay, does not give of course the specific amount, but it is there, I've had escalated calls and notes are there from the reps who req. and the Legal Team as to reason and charge for it!!! 😈 😈 😈 😈
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heh im gonna remeber that and enjoy informing customers of this nice little fact. 😈 😈 😈 have fun winning back your 60 cents lady.
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Then when they call up yelling and screaming about the fee you tell him if he gives you a daytime phone number you will have the legal department call him and explain those fees 😈
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Last time I checked, you couldn't get a lawyer to tell you the time for less than $50.
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yea but every angry customer i get is either a lawyer or knows a lawyer. or they have a "direct contact" to the governer....or the federal court...or someone hgh up in managment..... (the pimply faced temp kid at the mall kiosk)....sigh. pay the lousy 60 cents and get off the phone....or better yet ask nicley. i might just give you a dollar to shut you up. 🙄
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