REVERSE MIGRATION ORANGE TO BLUE
I've got a question about this because its happened twice, and I keep getting transfered from one dept to the next. A customer wants to cancel their migration for whatever reason (changed their mind, found a better price, etc) and tries to migrate online for the free phones. However their previous migration is still in process, even though the phone was never sent out, or the customer refused shipment and we got it back. How do you cancel out the migration so they can do it again online? Somebody help me, i've been on hold for 45 minutes 😕
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You have to talk to Blue C&A... Speed dial 685 if you're on Orange... and just tell them you need to Reverse a Migration.
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And did you know the customer reverse migrating lost all their old promotions, cuz when they reverse migrate, the NAS has to build them a new profile with "current" plans and "current promos" which ain't much since they have no real promos since all plans are "expired" legacy promos, like say 7pm early evenings, 10.00 discount on the shared plans, unlimited mobile to mobile with 1 year contracts,
Yeah you can technically go back,but its so much ****tier then what they had before but guess what you still got a contract with ATTWS, because if you were out of contract on ATTWS leave then come back back, you anew contract for whatever promos you get,and then if you did have a contract, then that goes back on with whatever promos are there, th...
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Yeah you can technically go back,but its so much ****tier then what they had before but guess what you still got a contract with ATTWS, because if you were out of contract on ATTWS leave then come back back, you anew contract for whatever promos you get,and then if you did have a contract, then that goes back on with whatever promos are there, th...
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Haha. Tell him to read the Terms and conditions. Cingular is really great about give those out with every phone. Comes in the box if i'm not mistaken. He might get one month credited to him unless you can notate orange accounts. There's no way he's a lawyer though. A lawyer wouldn't threaten to not pay because they know what happends (bye bye credit). You either have to dispute the charges with the company or take the company to binding arbitration.
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See they (ATTWS) will let hi get away with it for 1 month, through ATTWS policy of Trust and Adjust, but will educate him and then he will be SOL.I know i've taken a million escalations like those.Our notes we write are like a small novel, so no misinformation, not further credits,nothing!!! 😈 😈 🤣
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Well I eventually got a C&A rep on the phone, all she did was close out the Cingular account as if there was no migration. However, she told me that the person shouldnt be able to migrate online regardless.... 😕 ...anyway I called the customer back and let her know everything was straightened out, and she got her free phone online...now why did the rep tell me the customer wasnt supposed to be able to migrate online?
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Because they told us that the online migration was down. Well now they have brought it up but they never told us that it has been fixed and is now up. We are always the last to know anything. I figured it out when a cust was doing it online and let her go through without any problems and she just wanted to know why a credit card was needed on a free phone.
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