A QUESTION TO ALL REPS
😡 WHY DO SELL REP ENJOY GIVING MISINFORMATION TO CUSTOMERS? AND ONLY CARE ABOUT COMMISSION BY ADDING WRONG PROMORION ON TO CUSTOMERS ACCOUNTS. AND HAVE CUSTOMER CALL BACK AFTER A MONTH FOR A CREDIT B/C OF POS MISINFORMATION
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ELMASDURO said:
😡 WHY DO SELL REP ENJOY GIVING MISINFORMATION TO CUSTOMERS? AND ONLY CARE ABOUT COMMISSION BY ADDING WRONG PROMORION ON TO CUSTOMERS ACCOUNTS. AND HAVE CUSTOMER CALL BACK AFTER A MONTH FOR A CREDIT B/C OF POS MISINFORMATION
*pulling out my transmorfilator*
2 reasons, 1 is they work on comission, so they make extra money, and 2)Depends on what promtion you are referring to, what exactly are you talking about?
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THE PROMOTIONS THAT I AM REFERING TO IS INTERNET, INTERNATIONAL DIALING, TEXT MESSAGES ETC, THAT ARE FREE FOR A MONTH. SOMETIMES CUSTOMER DON'T EVENING ASK FOR THOSE PROMOTIONS WHEN THEY SIGN UP FOR SERVICE. BUT THEY STIIL CALL IN A MONTH OR TWO LATER UPSET TO GET IT REMOVED AND GET CREDITED BACK TO THEIR ACCOUNTS. I UNDERSTAND SALES WORKES ON COMMISSIONS BUT WHRN CUSTOER CALLS BACK DON'T THE SALES REP GETS THE COMMISSION TAKEN BACK.
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No. stop whining..If they read their bill, they wouldn't be waiting 2 months to call in about it.
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I view it wrong that Jessica blames the customer for something that it is widely known that sales representatives stash features that incurred cost without the customer asking for them.
That is simply unethical to do by a salesperson but I don't blame them either as the company is the one that allows them to keep doing it.
I have taken calls from customer who all wanted to do at a store was to ask what their coverage is or upgrade phone and walked out from there with text messaging, mobile assist, insurance, international enhanced discount, wireless office, and also the "Canada on a national plan".
I find it wrong that we blame the customer for not scrutinizing their bills for mistakes WE make regardless of how long the "mistake" ...
(continues)
That is simply unethical to do by a salesperson but I don't blame them either as the company is the one that allows them to keep doing it.
I have taken calls from customer who all wanted to do at a store was to ask what their coverage is or upgrade phone and walked out from there with text messaging, mobile assist, insurance, international enhanced discount, wireless office, and also the "Canada on a national plan".
I find it wrong that we blame the customer for not scrutinizing their bills for mistakes WE make regardless of how long the "mistake" ...
(continues)
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Truly, the thing that bugs me is..."my bill has always been higher than normal since I started in february, and I looked at my bill, and saw i was going over my minutes! i didn't know that I was going over, and no one told me! I want a credit through to February."
It astounds me that when people see something blatanly wrong with the bill don't investigate it.
It astounds me that when people see something blatanly wrong with the bill don't investigate it.
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No. What usually happens is that the customer is offered the free month of whatever service. They accept because after all, it is free. They use it. They forget that they need to cancel it in order to not be billed for it. They presume since the word FREE was in the offer that it's free for-EVER.
And yeah. It's your own fault if you don't check your bills for months at a time.
And yeah. It's your own fault if you don't check your bills for months at a time.
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ELMASDURO said:
THE PROMOTIONS THAT I AM REFERING TO IS INTERNET, INTERNATIONAL DIALING, TEXT MESSAGES ETC, THAT ARE FREE FOR A MONTH. SOMETIMES CUSTOMER DON'T EVENING ASK FOR THOSE PROMOTIONS WHEN THEY SIGN UP FOR SERVICE. BUT THEY STIIL CALL IN A MONTH OR TWO LATER UPSET TO GET IT REMOVED AND GET CREDITED BACK TO THEIR ACCOUNTS. I UNDERSTAND SALES WORKES ON COMMISSIONS BUT WHRN CUSTOER CALLS BACK DON'T THE SALES REP GETS THE COMMISSION TAKEN BACK.
ok, first, internet is 1 monthly service credit if you take a package, so the kb's come out of the package, international dialing is nothing free for that, after 90 days you are eligible for discounted dial feature, if needed sooner, must call int'l wirele...
(continues)
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We "Sell Rep" dont "enjoy giving misinformation to customers". We dont only care about "commission by adding on promorion" on to accounts.
Instead,
1. 90% of what we say goes in one ear, out the other with our customers. That does not qualify for misinformation.
2. 3:1 feature ratio is a biznatch and unrealistic, but hey, gotta keep my job.
3. You should of never made it past the interview phase. Are you outsourced?
Instead,
1. 90% of what we say goes in one ear, out the other with our customers. That does not qualify for misinformation.
2. 3:1 feature ratio is a biznatch and unrealistic, but hey, gotta keep my job.
3. You should of never made it past the interview phase. Are you outsourced?
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I agree with BluetoOrange guy and a question to elma why do customer care reps send customer in to make payment which by the way we DON'T take in the store. send a customer in that they have just upgraded there contract to upgrade dah this one really makes me mad. send in customer that got a phone trough direct markeing to the store when they could create an RMA return like they are supposed to. Just the ones they don't want to deal with. I can not tell you how many times I have had a customer that care sent into the sore for thing that oly care can do rittle me this
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