Reverse Migration
Who does one call in those situations where a customer is not quite migrated, but kinda stuck in the middle?
For example, I got a customer now who changed his mind halfway through the migration process because he chose to go with the free online phones instead. Well now his number shows online as Previously Migrated and in CSR as Pending Migration flow Request Process. I could send him to a store to buy and activate a phone but he wants his free phone instead. Who do I call? 😲
For example, I got a customer now who changed his mind halfway through the migration process because he chose to go with the free online phones instead. Well now his number shows online as Previously Migrated and in CSR as Pending Migration flow Request Process. I could send him to a store to buy and activate a phone but he wants his free phone instead. Who do I call? 😲
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If you cant cancel the order, the customer has to refuse/send back the phones. Once the phones have been returned the migration is canceled then the customer would be able to order online
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Yeah but the weird part in this situation is that the customer never got a phone, he cancelled in-store migration mid-process but it still went through to the orange side. His blue phone is still active but he's unable to start a new migration.
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The reason for that was this, even though he never completed the migration by actually activating his cingular phone, the order on the blue was processed, so once the order was generated, thats all blue does, so until everything comes back - the phone back to cingular's warehouse, the order still has the possibility of going through.Till the order is dead, and that ONLY happens when the phone is brought back to the Warehouse, that customer is LOCKED out from trying another migration, and even a supervisor overide can't overide that order to do another.
He is just gonna have to wait.
He is just gonna have to wait.
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If the order wasn'tcompleted all that needs to happen is the rep who was doing the migration hasn't released the number from the migration order (you know when you reserve the number it locks the number up until either the order is resolved or the number is released). the rep who was working on this before just needs to review his incomplete activations and release the number from the process.
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Darth_Ix said:
If the order wasn'tcompleted all that needs to happen is the rep who was doing the migration hasn't released the number from the migration order (you know when you reserve the number it locks the number up until either the order is resolved or the number is released). the rep who was working on this before just needs to review his incomplete activations and release the number from the process.
See if you read the posts, the order was completed, but the migration was only half complete, cuz they never got the phone activated,so they have to wait till the phone is returned to the warehouse and then the order will clear out.
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Actually I did read the post and nowhere does it say that the order was complete, just that the customer changed his mind in the store mid process.
r2blue-
When you type the customers # in the customer service box what comes up?
r2blue-
When you type the customers # in the customer service box what comes up?
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I finally called orange PAC and they were able to release the number so I could migrate him. Now I know who to call from now on. 😁
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Timmy being wrong , that's a first 🤣 🤣 🤣 🤣 🤣 🤣 🤣 🤣 🤣 🤣 🤣 🤣 🤣 🤣 🤣 🤣 🤣 🤣 🤣 🤣
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