I just had a customer that had his account cancelled and written-off to a collection agency way back in August of 2002. The customer said he has simply neglected this issue for the last few years but it is now preventing him from purchasing a house. The customer had spoke with the collection aganecy who told him that even if he paid the balance owing to the collection aganecy, it would still leave a mark on his Credit report. The customer felt that we could fix his CR problem, b/c we have the ability to reverse it. The customer begged with me to give thim Credits for the total amount that was due, AS A COURTESY!!
I simply informed the customer that I could not do anything on an account that has been written off to a collection agency, espec...
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