Is there any att wireless supervisors out there?
I am a att wireless customer and I been with att for a long time and I have a foundation accout with my work. But I was wondering if any supervisor can fix a problem that I am having at this time. I called in to customer care and I was promised a att rate plan which was great I loved it and I was also promised the media works plan that I later found out that it was a cingular plan but the rep told me I was going to get it. I then saw that I didnt receive it so I called in and they said that I can't get it. I was wondering if I can get a att plan that brings the same thing but get credited for the difference so I can get it at the same price of the media works
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Sorry, but you cannot get a feature or rate plan that does NOT exist. Apologies for the misinformation, but nada to do for it.
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Yea I understand that but I was wondering if I can get the unlimited internet and similar text messaging plan and get credited the amont to get the price at 19.99 like the media works plan that I was promised and never got.
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OHHHHHHHhhhh yeah ask care for that, be nice and ask politly, the instant you start screaming and yelling, we do the opposite to what a customer asks. We are human, just like you, we get offended when you start yelling at us to do things (some that are possible, some that are not possible). Ask politly if they can maybe persuade a sup. to offer a credit if the rep. cannot offer something.
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The thing with supervosors is, they can't do more than reps. And the second you say "Supervisor", I hear "you think I can't do my job"
And then, since I feel slighted, and you've takin him from his real job. Our willingness to help you just went down south, far south. Fire, brimstone and sulfur south.
And then, since I feel slighted, and you've takin him from his real job. Our willingness to help you just went down south, far south. Fire, brimstone and sulfur south.
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Exactly. Supe's don't have much more ability then we do. They have access to the same plans and features. As for the credit...depends on the representative you get.
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HAHAHAHAAAA I love how you guys believe supervisors have this great magic power to go into the system and make rate plans up or add promos. and features that are not their. Inside tip, if the plan is not in our systems we cannot get it, a rep. may make up a rate plan just to get you off the phone so always, ALWAYS double check your info. Ask if they can do a plan similiar, if not a sup. is not going to help, they have the same access to the systems as we do. Somebody else created the systems, has no phone to contact them, and changes the rate plans in the system because they, and they alone can.
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Woah, woah, back up the blame train here... You actually give them the option of Cingular!?!?!? Forgive me if I missed something here, but from what I have gathered from ALL your posts, YOU research for them what you feel is best for the customer and decide on their behalf? I thought our job was to help the customer decide, not to decide for them? Now with your latest post I can see you are technically doing what I have been arguing with you about. Had I known you attempted to offer Cingular first and not just go straight for AWS I wouldn't have started this. I cannot condone reps. just telling customers to stay with what they have and not attempting to migrate them to Cingular first.
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you are dreaming. you have to be dreaming because there is no way in hell that you are getting unltd gprs usage for 19.99 on aws systems, and no way that any sup will authorize the sort of permanent credit get you an ongoing discount of any sort.
you can ask, and the rep will probably not laugh at you, but they possibly snort.
you can ask, and the rep will probably not laugh at you, but they possibly snort.
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Sorry, no one can mix-and-match plans and features from TWO different companies even if there was misinformation. No one, no matter how high up the food chain they are. The magic word "supervisor" can't open THIS door. My guess is that you were offered a range of options that included BOTH old and new plans, but you "heard" only the parts that you wanted to. I run into this all the time and when I suspect that someone is fishing for "misinformation" I have scripts and cut-and-paste text to close as many doors as possible.
You'd be surprised how many customers get pissed when I tell them that I am noting their acount. Why would they be upset unless they were planning to call back and claim I told them something totally different? Don't th...
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You'd be surprised how many customers get pissed when I tell them that I am noting their acount. Why would they be upset unless they were planning to call back and claim I told them something totally different? Don't th...
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Well... There is the 24.99 unlim data plan that he can use. I work in the NBO department btw, but as far as any credits being applied to the account, I wouldn't know. I think you should go to NBS to see if they can do anything.
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Wenadin said:
Well... There is the 24.99 unlim data plan that he can use. I work in the NBO department btw, but as far as any credits being applied to the account, I wouldn't know. I think you should go to NBS to see if they can do anything.
But the 24.99 unlimited mmode package is a lot different from what he is asking for, the mmode gives you partial site access, but the medianet pack from cingular gives you access to much more on the internet access sites among other options, but WTF would you tell him to call NBS, he does not have a FAN attachment, so what you willing to lose your job adding Enterprise proos to a consumer account?, way to impress cingular, people get fired for that stuff you know, k...
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lol, he said he has a foundation account with his business. Normally people who have those would go to NBS or BEUC not customer care for issues like these. I would suggest you read his post before telling me what he has or doesn't have.
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Wenadin said:
lol, he said he has a foundation account with his business. Normally people who have those would go to NBS or BEUC not customer care for issues like these. I would suggest you read his post before telling me what he has or doesn't have.
NBS ans BEUC is only for Contracted Accounts or accounts with Actual FAN's not sponsordhip FAN's, if you check with your Supervisors or your MO's, you'd know with a FAN Sponsorship they go to consumer care.Read your own p&p!!!!!!!
If you know your abbreviations, National Business Services, fan sponsorship don't count for NBS, and Business End User Care, so a user of Business account goes there, again not a sponsorship, they go to care, consumer care- Know y...
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Please explain to me why a customer with a foundation account number wouldn't be handled by nbs. regardless if you call it a fan sponsorship account it is still a business account, it just means you a financaily responsible for the account. you would still be handled by nbs.
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marsuns said:
Please explain to me why a customer with a foundation account number wouldn't be handled by nbs. regardless if you call it a fan sponsorship account it is still a business account, it just means you a financaily responsible for the account. you would still be handled by nbs.
That answer is easy as pie.If you look at the account is the account Finanacially liable to a consumer or a business - consumer.A sponsorship means they get the ability to use some of the benefits- like discounts on phones and discounts on monthly fees that are borrowed from the Actual FAN.
If you read any policy and procedures over the last say 10+ years, you would know that NBS is handling the Business only acounts...
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Individual
National
If the account shows indivdual liability but is under a FAN, customer care can help with service issues, customer can go through NBO for equip. however.
Business
National
If the account shows business is financially liable, it ALL gets handled by NBS.
Business
Business
Acounts are handled by care even for equip.
National
If the account shows indivdual liability but is under a FAN, customer care can help with service issues, customer can go through NBO for equip. however.
Business
National
If the account shows business is financially liable, it ALL gets handled by NBS.
Business
Business
Acounts are handled by care even for equip.
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we talk to IRU's all day in BEUC. BlueGuy, go back to customer care like the good little people rep that you are, and leave the FAN accounts to people with the training.
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greyrat said:
we talk to IRU's all day in BEUC. BlueGuy, go back to customer care like the good little people rep that you are, and leave the FAN accounts to people with the training.
you talk to the customers until its time to do anything real like go over their plan and make any adjustments then you decide to actually follow the p&p and transfer them to consumer, how convienant.
The fact is that you are not supposed to deal the customers with FAN sponsorships, because 1/2 of the reps spout promos they aren't eligible for since you aren't trained or available to off them the right promos then they get to the right department how the last BEUC rep proised them things they aren't eligible for!!!!!
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no, I actually take ownership of each and every call that comes to me. I do 2g, 3g, tiger migrations, wex, beuc, tier 1 nbs and consumer care. I have even handled what I could have sworn was a res call, and I have no idea how that came to my phone, but it did, so the rep and I worked out what could be done.You just go on back to customer care and let those who can get on with getting the job done.
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greyrat said:
no, I actually take ownership of each and every call that comes to me. I do 2g, 3g, tiger migrations, wex, beuc, tier 1 nbs and consumer care. I have even handled what I could have sworn was a res call, and I have no idea how that came to my phone, but it did, so the rep and I worked out what could be done.You just go on back to customer care and let those who can get on with getting the job done.
Listen you mouthy little thing you, i do 2g, 3g, WEX through NWES, i do Migrations, handle what care is supposed to handle, customers with individual responsibility with or without a FAN, and business with no FAN's, thjat OUR job in consumer care, the problem is thats why P&p, for each departmenti...
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sounds like you are one of those customer care twewrps that keep screwing our end user accounts up. just do your little job and leave the big kid stuff to those of us who are able to handle the call 'kay? ;p
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you know, we don't handle the end user user accounts, unlike you, they get transferred to the right department, along with the toll free number to BEUC and NBS.
Try it, you might actually be able to do your job right.you deal with the Actual FAN accounts ,and leave the cnsumer and FAN sponsorships to our department, the correct one, all you do is offer them all the same promos, when they aren't all eligible for them.
You ever wonder why more and more consumer accounts with no FAN get enterprise promos added in siebel, or how come CRM removes them after some rep in BEUC added them on the month or two months prior, your p&p is your Actual FAN and CORP. Accounts, the same offers don't apply to consumers- with or without a FAN sponsorship...
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Try it, you might actually be able to do your job right.you deal with the Actual FAN accounts ,and leave the cnsumer and FAN sponsorships to our department, the correct one, all you do is offer them all the same promos, when they aren't all eligible for them.
You ever wonder why more and more consumer accounts with no FAN get enterprise promos added in siebel, or how come CRM removes them after some rep in BEUC added them on the month or two months prior, your p&p is your Actual FAN and CORP. Accounts, the same offers don't apply to consumers- with or without a FAN sponsorship...
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i think im siding with everyone else on this. sorry blue guy but sounds like your talkin outa your ass. might wanna go back to the jumpstart que. maybe sst has a spot for ya. me, and pretty much everyone i talk to, including sups, ops and rez, all say the same thing. general care issues, like troubleshooting equip, feature questions (VM setup, etc) are handled by care. payments, migrations, adding promos and in some cases rate plan changes are handled by nbs since they are trained to do so. its a call by call basis. im not gonna xfer a buisinesss cust 6 times just so he can get his VM password reset. so maybe swallow a few chill pills huh?? and stop the fricken flame war....i have a gas can and i know how to use it!
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btw, bluester, unless you are working at the victoria call center, you shouldn't be doing warranty exchange. and if you are working at the victoria call center you know that calls that come in get answered with almost zero pushback or transfer.
I know I am restarting the dead horse so to speak, but I just hadda say it...
I know I am restarting the dead horse so to speak, but I just hadda say it...
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BlueGuy said:
Listen you mouthy little thing you, i do 2g, 3g, WEX through NWES, i do Migrations, handle what care is supposed to handle, customers with individual responsibility with or without a FAN, and business with no FAN's, thjat OUR job in consumer care, the problem is thats why P&p, for each departmentis different, and thats why promos are different.
Thats also why i suspect i have accounts come accross my desk with business enterprise promos there on consumer accounts with no eligiblilty.
You deal with the right calls ,and do your job right and transfer the customer to the right department, so you can quit causing the spread of misinformation and ticked customers.
Actually, if you are in...
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Yeah, like grayrat said, go back to customer care and deal with the individual accounts. Unfortunately, BEUC often does quote incorrect promos, but so does Customer Care. These Sponsorship customers get promotions that you aren't trained for and get them on 1 year contracts. Now I know who to yell at when a customer says he didn't know about or request a 2 year contract on his account.
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Wenadin said:
Yeah, like grayrat said, go back to customer care and deal with the individual accounts. Unfortunately, BEUC often does quote incorrect promos, but so does Customer Care. These Sponsorship customers get promotions that you aren't trained for and get them on 1 year contracts. Now I know who to yell at when a customer says he didn't know about or request a 2 year contract on his account.
If you knew how to do your job, you want to see who gave them a 2 year contract, do this smart guy, if you can comprehend this, go into siebel look at the orders, and drill down on them to see who added the contract on, it tell you in the order what department, and what center as well, so this may be hard bu...
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and more often than not, it's, guess who, CUSTOMER CARE who gives them the 2 year contract. And if YOU took care of the Sponsorship calls, why am I getting them transferred to me by CUSTOMER CARE for every question including credits. Last I checked, my department's name isn't National Business Does Everything Other Departments Have No Idea How To Do. Don't you even TRY telling me how to do my job because you are the dimwitted customer care rep who thinks he can do everything. EVERY TIME NOW, I call Care is for troubleshooting, because when I did before for other things, they pushed it back to me or to BEUC and NBS. Now, logically speaking, if BEUC and NBS did the same things for the customers, WHY DO WE HAVE TWO SEPARATE DEPARTMENTS!!!?
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Damn, dude. Breathe. In, out. There, better? But yeah, NBO gets a lot of really DUMB S*** from idiotic customer care reps that don't know their job. NBO agents are told that they go to BEUC for all sponsorship accts, and individual users on a corp FAN. Dumbass cc reps are only called in to answer a dumbass question. "Duh, I can't turn my phone on." "Urrr, my bill hasn't been paid in 5 months, why is it three hundred dollars?" BEUC and NBS are there for business accounts, cc handles everybody else. And SSG is the complaints department. Thanks for playing, have a nice day.
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Well, I'm in NBO, and if you know your abbreviations, it stands for National Business Ordering, so I deal with these all day, don't tell me how to do my job!! If I were spouting crap about that, would you think that I would still have my job??? BEUC not only deals with Sponsorship accounts, it's their jobs to deal with them. BEUC doesn't deal with the end users of big corporate accounts because normally the end users aren't authorized to do anything with the accounts, so the people who ARE authorized to do it go to NBS when they have issues like that. I don't know what department you work in, but you need to stick to your own P&P's and not mine, because if you do, you end up looking like an ass
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Wenadin said:
Well, I'm in NBO, and if you know your abbreviations, it stands for National Business Ordering, so I deal with these all day, don't tell me how to do my job!! If I were spouting crap about that, would you think that I would still have my job??? BEUC not only deals with Sponsorship accounts, it's their jobs to deal with them. BEUC doesn't deal with the end users of big corporate accounts because normally the end users aren't authorized to do anything with the accounts, so the people who ARE authorized to do it go to NBS when they have issues like that. I don't know what department you work in, but you need to stick to your own P&P's and not mine, because if you do, you end up looking like an ass
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WHICH WORKS FOR EVERY CUSTOMER WHO HAS A FAN, INCLUDING YOUR "NOT REAL" SPONSORSHIP FANS. BUSINESS END USER CARE IS FOR THE END USERS, AND, GUESS WHAT, SPONSORSHIP CUSTOMERS ARE
IT IS PEOPLE LIKE YOU WHO CREATE THE CHURN IN THE BUSINESS, LEAVE THE BUSINESS CUSTOMERS FOR THE BUSINESS DEPARTMENTS AND KEEP THE INDIVIDUAL PERSONAL AND B2B ACCOUNTS FOR YOURSELF.
- END USERS
IT IS PEOPLE LIKE YOU WHO CREATE THE CHURN IN THE BUSINESS, LEAVE THE BUSINESS CUSTOMERS FOR THE BUSINESS DEPARTMENTS AND KEEP THE INDIVIDUAL PERSONAL AND B2B ACCOUNTS FOR YOURSELF.
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Wenadin said:
WHICH WORKS FOR EVERY CUSTOMER WHO HAS A FAN, INCLUDING YOUR "NOT REAL" SPONSORSHIP FANS. BUSINESS END USER CARE IS FOR THE END USERS, AND, GUESS WHAT, SPONSORSHIP CUSTOMERS AREEND USERS
IT IS PEOPLE LIKE YOU WHO CREATE THE CHURN IN THE BUSINESS, LEAVE THE BUSINESS CUSTOMERS FOR THE BUSINESS DEPARTMENTS AND KEEP THE INDIVIDUAL PERSONAL AND B2B ACCOUNTS FOR YOURSELF.
Oh my god, you know how to type big, would you like a cookie?????Read the acutal p&p, instead of assuming you know, thats the damn problem with reps in most departments, consumer care included. Me I know, because i read the p&p, i read all of it for care.
National Business Ordering i...
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If you know the P&P's for all departments, let me ask you this: Why is it that every time I call BEUC, they help me with the individual sponsorship customers?
I don't personally know the P&Ps for your department, but just take my word that BEUC would be able to help the customer, I and everyone in my call center can vouch for that. I'm tired of arguing with you, so just leave it at that. Thanks
I don't personally know the P&Ps for your department, but just take my word that BEUC would be able to help the customer, I and everyone in my call center can vouch for that. I'm tired of arguing with you, so just leave it at that. Thanks
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Wenadin said:
If you know the P&P's for all departments, let me ask you this: Why is it that every time I call BEUC, they help me with the individual sponsorship customers?
I don't personally know the P&Ps for your department, but just take my word that BEUC would be able to help the customer, I and everyone in my call center can vouch for that. I'm tired of arguing with you, so just leave it at that. Thanks
The problem is simple, their policy and procedures differ for plans, promotions, eligiblility reuqirements, discounts, and other things like contractcomiitment promotions.
The problem is that promotions they are not eligble for unless they are specifically eligible are more and more ending up ...
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whatever you say. but the promotions I put on the consumer FAN account (mtm, N&W, and the addl minutes assigned to the plan) are what I add on all accounts. Are there any promotions in that list there that the Sponsorship customer is NOT eligible for, by your P&P's?
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Wenadin said:
whatever you say. but the promotions I put on the consumer FAN account (mtm, N&W, and the addl minutes assigned to the plan) are what I add on all accounts. Are there any promotions in that list there that the Sponsorship customer is NOT eligible for, by your P&P's?
That's the GODDAMN PROBLEM!!!!!And thats the problem between "help" and "real help" thats like saying well this sponsorship account is eliglbe for the 15% more minutes, so i'll throw it on this non business FAn account too, or Hey this guy has unlimited mobile to mobile with 1 year contract on this FAN account too, so hey- this guy's got no FAN, but a what the heck i'll do that for this non FAN too!!!
The problem is that prom...
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greyrat said:
you can't have a FAN and be a non business account.
Yes as a matter of fact you can, its being a consumer personal account with a FAN attachment via sponsporship!!!!!!
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Gee Idividually Responsible Users, they were that before the Spnosorship, nice try ,,you get a A for effort, but F for knowledge, they are still handled by care, comsumer customer care , NOT NBS, sure as HELL not NBO, and No, not Even BEUC.
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Well, now I know who keeps taking the promotions off the customers' accounts, and btw, even sponsorship customers get all promotions for a 1 year contract, the CRU customers get them for no contract, so please stop spreading the misinformation. The businesses that start those sponsorship accounts have contracts with us and you removing the promotions that, by the way, they ARE eligible is a breach of contract. You are causing customers to become angry and I have to fix Customer Care's STUPID mistakes about accounts they don't understand.
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Wenadin said:
Oh, do u have access to the contracts those fans entail??
Yes, I Do!!!
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Seriously, I get a whole bunch of angry customers who call in, yelling at me that the promotions that they were recieving through their foundation account aren't there anymore, making me have to apologize for a mistake that was caused by someone like that. Then they blame the entire company, let alone me and my department for a mistake that someone else obviously was the cause of it.
Care rep who don't know what they're doing with Sponsorships shouldn't even be reps. Sponsorships for businesses are touchy deals, and it makes a lot of angry customer when someone like you takes away a promo that they should be recieving cause of thier FAN. Thus creating a great deal of churn and a bad reputation for everyone.
Care rep who don't know what they're doing with Sponsorships shouldn't even be reps. Sponsorships for businesses are touchy deals, and it makes a lot of angry customer when someone like you takes away a promo that they should be recieving cause of thier FAN. Thus creating a great deal of churn and a bad reputation for everyone.
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Where in the hell do you get off trying to blame care reps, if you got off your lazy butt, use those stubby ass fingers, and use your mouse to click on the order and you will see that CRM removes them, all that care does is see thatthe promos were incorrectly added to the account, and have an e-mail sent to CRM for them to review the account, if they were eligible, then they will remove them and have a feedback sent to the rep who added them in the first place, and FYI, by getting a sponsorship does not mean they automatically get every enterprise promo under the sun,despite what you say
Just trying to give "help" to the customer rather then "real help", thats your problem!!!!!
Just trying to give "help" to the customer rather then "real help", thats your problem!!!!!
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WHAT??! ARE YOU A COMPLETE IDIOT?? THE PROMOTIONS ARE PUT THERE ARE BEACUSE OF THE AGREEMENT BETWEEN AT&T AND THE ACCOUNT HOLDERS, A.K.A. BIG BUSINESSES THAT HOLD FANS, HAVE STRUCK A DEAL WITH AT&T TO SPEND "X" AMOUNT TO MONEY TO RECIEVE DISCOUNTS AND SPEICAL PROMOTIONS...THAT NBO, NOT CC, PROVISIONS.
Now...that I don't want to use caps anymore, if you were a rep who knew anything about everything that your job entitles would know that Sponsorships go to NBO, and all those personal customers to you. The closest thing that Sponsorships come to CC is BEUC, which is the business form of CC
Your form of "real help" is what causes the crap that we have to deal with. Leave the "Real Help" to the people who are supposed to do so.
Now...that I don't want to use caps anymore, if you were a rep who knew anything about everything that your job entitles would know that Sponsorships go to NBO, and all those personal customers to you. The closest thing that Sponsorships come to CC is BEUC, which is the business form of CC
Your form of "real help" is what causes the crap that we have to deal with. Leave the "Real Help" to the people who are supposed to do so.
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t3h_logster said:...
WHAT??! ARE YOU A COMPLETE IDIOT?? THE PROMOTIONS ARE PUT THERE ARE BEACUSE OF THE AGREEMENT BETWEEN AT&T AND THE ACCOUNT HOLDERS, A.K.A. BIG BUSINESSES THAT HOLD FANS, HAVE STRUCK A DEAL WITH AT&T TO SPEND "X" AMOUNT TO MONEY TO RECIEVE DISCOUNTS AND SPEICAL PROMOTIONS...THAT NBO, NOT CC, PROVISIONS.
Now...that I don't want to use caps anymore, if you were a rep who knew anything about everything that your job entitles would know that Sponsorships go to NBO, and all those personal customers to you. The closest thing that Sponsorships come to CC is BEUC, which is the business form of CC
Your form of "real help" is what causes the crap that we have to deal with. Leave the "Real Help" to the people
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and BTW , Kevin Trueman is a Team Manager here at the New Cingular, formerly ATT Wireless.So I know what I am doing, you unfortunatey do not, please refer to your Team Manager for further clarification.
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5 years and still on the phones in customer care... you must be doing something right... 😛
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greyrat said:
5 years and still on the phones in customer care... you must be doing something right... 😛
Gee i thought being a Team Manager was something.Maybe i could give my Supervisor salary, to be a rep with you in business end user care, yeah there's a dream!!! What a carreer move- greyrat you Loser!!!
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Gee, 5 years and you're a Team Manager? 6 months and I'm already there. By the end of the year I'll be a supervisor too. Damn, sucks for you.
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videobobbo said:
Gee, 5 years and you're a Team Manager? 6 months and I'm already there. By the end of the year I'll be a supervisor too. Damn, sucks for you.
Yes, but i have been in other departments, i have worked in TSD, Redhat, also Resolutions desk.When you accept a new position with the company, have you have to stay within the same position for a minimum of 6 months, so yeah, i liked being in care tried different postitions along the way.Whats wrong with being trained in all aspects of Wireless service?
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Nothing at all. I have done business, consumers, corporate sponsorships, complaints 😁 , the works. I agree 100%. Being better trained on all aspects of the carrier is good.
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what profiteth a man to gain the world if he loses his immortal soul? By which I mena it doesn't matter how much training you have if in the end you are a bitter charred wreck of a human being without empathy for the customers you are bending over.
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funnily enough, I have never recieved any emails about promos incorrectly added to accounts since I was switched over to BEUC. Blue, get a clue.
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Wenadin said:
Well, now I know who keeps taking the promotions off the customers' accounts, and btw, even sponsorship customers get all promotions for a 1 year contract, the CRU customers get them for no contract, so please stop spreading the misinformation. The businesses that start those sponsorship accounts have contracts with us and you removing the promotions that, by the way, they ARE eligible is a breach of contract. You are causing customers to become angry and I have to fix Customer Care's STUPID mistakes about accounts they don't understand.
Whoa Sherlock Holmes, first get2 facts straight, CRM takes the ineligible promotions off, not me, and secondly, thye don't with no contratcs anymore those were...
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blue you really did just fall off the carrot truck didn't you? I started off as tdma customer care, moved to tdma BEUC and am now GSM/TDMA BEUC/ WEX, and let me tell you we handle anyone with or without a fan, and we make sure promotions are correctly on the accounts because if they aren't, chances are good we will get the call back at our center, and we are tired enough of correcting your mistakes, we want to be the last call the customer makes.
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I WOULD LOVE TO HAVE YOUR AWID, the fact is you are why customers are so ticked off, thats why BEUC is getting dissolved in 6 months.
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yeah, I have been around long enough to know what rumours are worth, particularly rumours from little people like you. Just go on back to the land of 'No I can't actually do anything for you, thanks for calling' and leave business and sponsorship accounts to those of us with the training to provide them with customer service.
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greyrat said:
yeah, I have been around long enough to know what rumours are worth, particularly rumours from little people like you. Just go on back to the land of 'No I can't actually do anything for you, thanks for calling' and leave business and sponsorship accounts to those of us with the training to provide them with customer service.
Well let's see, i was trained for doing WEX, i was trained to do Upgrades via CUP and IBUS, i was trained on TDMA and GSM, i was trained and did work in the C&A, did i forget anything- Oh yeah, i was trained as a Resolution Specialist to take escalated calls.
And as for rumours that what E-Care said, just ruours, thats what Oddysey Team said too- just rumours, we all ...
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as I said before, if you aren't working at the victoria center, you shouldn't be touching wex with a ten foot clue (assuming you have one). Now regardless of what has happened in the past, what you are doing here is rumour mongering and spreading misinformation, which doesn't suprise me, since you are precisely the kind of bitter half assed rep that screws up accounts 8 ways to sunday leaving it for the rest of us to spend 45 minutes untangling. Just leave FAN accounts alone if you don't know what you are doing, which you clearly don't.
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