Question????????
Are these forums for employees to sit and bitch and make fun of customers or is there a forum out there with real info.Like how to get your service working properly or where do you go when you phone has been exchanged 3 times and they keep sending the same kind of phone back.Or why can't cingular try and keep the customers they bought and not treat them like they have the plague?????????
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Well what else are the employees supposed to do when no questions get asked here? You ask a question and im sure one of us will answer it to the best of our knowledge. The "Golden Rule" is in effect here. đ
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However i work for Verizon so I wont be much help here. đ Just browsing the Cingy/ATT forum.
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Yes but it sure was a better reply than what a so calles cing. employee replied back with.
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But i have to admit that i've known JessiCSR longer and could understand how she might take offense to your original post. It's hard to show emotion on the forums, so some posts can be taken two ways. And you have to admit your reply to hers wasnt exactly putting out the fire. đ
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This is true it's a knee jerk reaction we all need to get rid of so we can work together customes and reps.
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Just lettin you know though, most of on here know each other quite well. And just be considerate, sometimes when you mess with one of us "beans" you'll get the whole "burrito". First impressions here make ALOT of difference. Other then that your question and comments are welcome. Take it easy. đ
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Yes they do and poor thing sure isn't a great answer from a rep. We call all take aa our business somewhere else and you beans can sell your burritos somewhere else đ đ đ
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I've said this before and I'll say it again.
Anyone who takes this info for fact shouldn't.
I can say i'm a rep for the CIA who knows? đ
Anyone who takes this info for fact shouldn't.
I can say i'm a rep for the CIA who knows? đ
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VOLVORacr said:
I've said this before and I'll say it again.
Anyone who takes this info for fact shouldn't.
I can say i'm a rep for the CIA who knows? đ
Most of in here for the most part are Reps, we usually go anywhere from 10-20 minutes in between calls so we hang out on this site, and give assistance here and there for customers.
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Yep, that's about how it works here. Like the saying: "Ask and ye shall receive" lol đ
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I can't speak as to the Cingular aspect on the treatment of "blue" customers, however what I've noticed is that most of the Cingular customer questions are posed in a whining manner and seem to ask for adjustments or things beyond a lot of control (why can't I get service here or there).
Now I'm not saying that you have asked any of those, and there are plenty of customers that don't. It just seems to me that the majority seem to fall into those categories and it just leaves a bad taste in rep's mouths. I agree with pizpiz however, if the question is legitimate and asked in a non-whining manner, most are very willing to help!
Speedywalk
"It ain't broke, it just needs duct tape!"
Now I'm not saying that you have asked any of those, and there are plenty of customers that don't. It just seems to me that the majority seem to fall into those categories and it just leaves a bad taste in rep's mouths. I agree with pizpiz however, if the question is legitimate and asked in a non-whining manner, most are very willing to help!
Speedywalk
"It ain't broke, it just needs duct tape!"
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maybe its time to invest into a new phone....also ...do you have gsm service?
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Well, if you ask a legitimate question looking for legitimate answers, you will likely get them.
OK, let me see if I can pick some real questions out of your post.
Well, a few details might be nice here. Like, what department are you going through? What's the problem with the device?
Without specifics, I can say that you have a 30 day return policy when you purchase your phone. Within this 30 days, you can return the phone and get whatever kind of phone you want, whether it's the same phone or a completely different model.
After the 30 days, your warranty takes over. Y...
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OK, let me see if I can pick some real questions out of your post.
jerry77 said:
where do you go when you phone has been exchanged 3 times and they keep sending the same kind of phone back.
Well, a few details might be nice here. Like, what department are you going through? What's the problem with the device?
Without specifics, I can say that you have a 30 day return policy when you purchase your phone. Within this 30 days, you can return the phone and get whatever kind of phone you want, whether it's the same phone or a completely different model.
After the 30 days, your warranty takes over. Y...
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Ask your question. be specific and we'll try to do what we can to provide CORRECT information.
Include info such as
What type of phone you have
This will allow the right department to answer it
What is happening
ie. If your trying to do a warrenty exchange or doing it through the insurance department. This will effect the info given
Include info such as
What type of phone you have
This will allow the right department to answer it
What is happening
ie. If your trying to do a warrenty exchange or doing it through the insurance department. This will effect the info given
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we reps need a place to vent. try being on the phone with bitchy customers all day and just keeping a smile on your face.
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we are all here to help each other out. so like every one else has said if you have a question just feel free to ask.
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Well you can ask those questions and guaranteed you will get a answer. All of the topics are not about that. You must be a customer âšī¸ đĸ âšī¸ đĸ âšī¸ đĸ You sound so sad and angry. If you are a customer you are the ones that call in get loud with everyone. Take it easy.
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Just remember also...as a rep we can only give you the answers that we have ourselves. So if we cant give the exact answer you want i.e if your unhappy with the warranty exchange policy, we cant change it, just tell you your options. We are more than happy to help and give you all the information we have available. đ
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U r all wromg try getting off your throne and being a customer who can't get help or tries to talk to someone who can only speak enough english to keep reepeating what's been written out for then
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I understand man. but try being a rep who gets a customer who can only speak enough english that all you understand is "phone no work" or get customers that don't know their wireless phone#, account #, and refuse to give their ssn# but want you to help them. talk about frustration. I've been in your shoes before especially with my cable company. But after doing the same work they do I've become more tolerant when speaking to reps of diff companies. Granted, there are bad apples in every bunch but most of us who need our jobs try to do as much as we can. I have customers and reps that I talk to thoughout the day that frustate me but I don't take it to heart, as most people in america are not as intelligent as I first assume them to be(custs a...
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ppearl your a putz if you had read any of my stuff you would have seem i was only trying to get help not fight
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As for the reps that posted on here and tried to say something intelligent awesome. But Jerry i can understand why your frustrated, i wanted to go through the phone at a rep last night when i called about my mothers bill (through a different company) i can understand the frustration and i do apologize if you continuously get reps that dont wanna be there or really shouldnt be dealing with people. Please though, remember we arent all like that đ
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