I just don't understand...:roll:
Sometimes customers confuse the heck right out of me...they ask the most ridiculous things in the entire world.. I had an escalation last night where the customer was requesting us to send him out a letter stating how many times we had screwed him over in the last year.... I had a hard time explaining to him the reasons "why" we wouldn't send out such a letter...... or I had a husband escalate because he wanted to get into his exwifes new husbands acct to find out information about who she was calling and he didn't understand why we wouldn't honour his request... hello?.... I sometimes I wanna ask them.. are you really so stupid that you're asking me that... Or another escalation, cust wanted to know why his bill was over 300 dollars... gee ...
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Ignore the 🙄.... thats my lame attempt at an emoticon.......... *rolls her eyes at herself*....
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LOL....i just had a customer think that we added on m2m to his account because he saw a commercail advertising the m2m...he then wanted credit for the past 2 months because he went over his minutes, he thought he had m2m calling...you know that simply doesn't make any sense to me becuase he saw the commercial last week. like c'mon...nice try!
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LOL I just had a go 😕 phone cust want to add mins to his acct calling from his car i asked how he wanted to make payment and he says "oh I need a credit card don't i?" or checking information i tell him and he tells me he'll need to call when he gets home he doesn't have either on him right now!! OK my real question for him was did he want me to reach through the phone and take a cash payment or what!!! 🙄
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Yeah why must the resort to doing everything as they drive, "Sure I can take that payment for you... just as soon as you sideswipe the car next to you while you fumble for your credit card doing 60 mph."
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I had a customer call in saying that he was unable to make calls from his phone:
RepCB: Ok then sir, where is your phone located right now?
Customer: I'm talking on it.
R: Umm...no sir, I mean your wireless phone.
C: Yeah, i'm talking on it.
R: ... 😕 ...umm...the phone you're unable to make calls from?
C: Yeah.
R: You called us on it?
C: Yeah. Can ya fix it?
.................. 🙄 .................
RepCB: Ok then sir, where is your phone located right now?
Customer: I'm talking on it.
R: Umm...no sir, I mean your wireless phone.
C: Yeah, i'm talking on it.
R: ... 😕 ...umm...the phone you're unable to make calls from?
C: Yeah.
R: You called us on it?
C: Yeah. Can ya fix it?
.................. 🙄 .................
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I can't hear anyone on my phone...
C: I'm having a problem with my cell phone.
R: What seems to be the problem you are experiencing?
C: Hello?? *click*
C: I'm having a problem with my cell phone.
R: What seems to be the problem you are experiencing?
C: Hello?? *click*
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